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Continuing the Language Shift – BTW Don’t Skip This!
The language shift in business isn’t coming—it’s already here. More and more, I find validation in the evolving job titles across industries. Roles are being redefined. Words are being elevated. And with that shift comes a change in how professionals see themselves—and how customers perceive them. I’ve also been receiving…
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Vibrant Collaboration: Unveiling Insights Through Invoice Auditing
It was about understanding communication, design, and the client experience from multiple angles. Remember, there were no competitors in the room, even though all the shops were from the local marketplace.
Modern Auto Repair: Far Beyond the ‘Mom-and-Pop’ Shop.
I get hot under the collar when independent automotive repair service businesses are called mom-and-pop. The term “mom-and-pop…
Success Leaves Clues: Are You Reading the Signs of Your Success?
Think of success like a detective story. Each achievement leaves behind subtle traces—breadcrumbs of what’s working and what isn’t.…
You Want to be Pushed Out of Your Comfort Zone
Leadership is often romanticized as a journey of self-motivation and personal drive. However, a powerful, often overlooked strategy can…
I wished I’d Known Then What I Know Now
Yes, I’m sure you’ve said this hundreds of times: “I Wished I’d Know Then What I Know Now”. Having…
That Is The Way I’ve Always Done It! Or Stop Stopping.
Ever wonder what others are doing to enhance their business, how others find technicians, or what real profits look…
The Parallels Between an Automotive Repair Shop and Veterinary Care
When we think about care and maintenance, two professions might seem worlds apart at first glance: the automotive repair shop owner and the veterinarian. Yet, these professionals share a remarkable similarity in their fundamental mission – caring for cherished members of the family, whether they have four wheels or four legs.
The Training Paradox: When Actions Don’t Match Beliefs
We’ve all been there. We sit at our desks, nodding in agreement as we read another article about the…
Who Is Your …?
While at AAPEX 2024, I had a revelation. It happens a lot. It hit me while doing what I…
Be Like A Bakery
Images of warm, freshly baked bread and delightful pastries instantly come to mind when you think of a bakery.…
Anticipation
Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives. Professional auto service businesses…
There Is No Finish Line
About 20 years ago I attended a conference where the trainer put up Nike’s 1977 ad campaign, “There is…
A Reservation, A Must You Say!
Making a Reservation for Your Client We know what a reservation is. You must make a reservation for many…
A Sophisticated Client Experience
I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…
All Fired Up!
Have you ever come back from a conference all fired up? I’m sure you have. If not it is…
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