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Get Your Appetite for Our APP

By Carm Capriotto, AAP | Dec 15, 2025

This little labor of love has been cooking for about a year—slow and steady, with plenty of life’s raindrops interrupting the recipe along the way. You know how it goes. We set out to build a clean, simple tool to make listening to our network of podcasts easier… and then…

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A Sophisticated Client Experience

By Carm Capriotto, AAP | 08/19/2024

I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I…

All Fired Up!

By Carm Capriotto, AAP | 08/12/2024

Have you ever come back from a conference all fired up? I’m sure you have. If not it is…

Let’s Honor Our Peers

By Carm Capriotto, AAP | 07/29/2024

I need your help. We have so many outstanding professional automotive service specialists in our midst. We know them…

 Making Music

By Carm Capriotto, AAP | 07/22/2024

I’m fascinated to watch documentaries on, ‘The Making of an Album’. I’ve seen some on Pink Floyd and Queen,…

Are you Done Trying?

By Carm Capriotto, AAP | 07/15/2024

You put in the hard work, the late nights, and the inevitable 2 AM wake-up. You are trying your…

Get to Night School

By Carm Capriotto, AAP | 07/03/2024

Recently, I got to thinking about night school, or what is commonly called today’s adult learning. Why would you…

Leadership Lessons – Quiet Confidence and Unwavering Presence

By Carm Capriotto, AAP | 06/24/2024

As a leader, it’s easy to get caught up in the idea that you need to be a larger-than-life…

Keeping Up With Info Overload

By Carm Capriotto, AAP | 06/17/2024

In today’s digital age, we’re bombarded with an endless stream of information from various sources. It’s easy to get…

Reasoned Debate – How We All Do Things Is Slightly Different

By Carm Capriotto, AAP | 06/10/2024

Your approach to things may differ from how others do it, but that doesn’t mean it’s wrong. You may…

We Hear Stuff!

By Carm Capriotto, AAP | 05/13/2024

What do we do with the ‘stuff’ we hear? Are you writing down those learning moments? Are you creating…

We May Have To Get Messed Up Before We Can Step Up

By Carm Capriotto, AAP | 04/29/2024

It’s often said that we must hit rock bottom before we can rise to the top. In life, there…

Why Are We Missing So Much?

By Carm Capriotto, AAP | 04/21/2024

In today’s fast-paced world, time is a luxury only a few can afford to waste. We risk missing valuable…

The Rise of the Mechanical and Technology Specialists

By Carm Capriotto, AAP | 03/17/2024

The Rise The Declaration is out. We are embarking on a monumental change in our Job Titles in the…

But! However! Replace Them.

By Carm Capriotto, AAP | 02/20/2024

Move from But or However to NOW. Guilty, Your Honor, as Charged. ‘But’ is a staple word that we…

Does Luck play a role in our success?

By Carm Capriotto, AAP | 02/05/2024

Balancing the roles of hard work and luck in achieving success is a fascinating and complex topic. We do…

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