RR 161: John Miller from Freedom Automotive
John Miller says, “It is an ongoing educational experience to work on cars”.
John Miller owner of Freedom Automotive in Stafford, TX is a successful baby boomer shop owner who shows no signs of quitting. Besides the shop he is a weekly radio show and writer and editor for Shop Talk, the Houston ASA monthly.
RR 159: Jason Malo form Advanced Automotive Performance
Brothers Jason and Luke Malo shopped their business plan and no bank would help them.
Jason Malo (pictured) and his brother Luke started 10 years ago with a loan from their parents. With their experience in management and fixing cars, they created a business plan and took the plunge. This is a story of how they pulled together and made it work. Never easy but steady.
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RR 156: Kathleen Long from Repair Pal
It doesn’t take much for consumers to be disloyal to their repair shop.
Kathleen Long the VP of Customer Success and GM of the Shop Network at RepairPal shares results of their constant surveying of the automotive consumer. This episode is packed with quantifiable and conceptual strategies to improve the service professionals total customer service experience.
This data brings a perspective to what needs to be done by the service professional to accommodate the consumer’s needs and perceptions that will grow their service business.
Episode highlights include warranty, reviews, pricing, the showroom or lobby, bathrooms, loaner cars, quality vs convenience, texting, and a good bedside manner. There is something here for everyone.
RR 153: Doug Callaghan from Vic’s Service Centre
Learn how a total shop transformation in eighteen months earned the 2016 Auto Care Association ACE award.
Doug Callaghan from Vic’s Service Centre in Wainwright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award for businesses with under 50 employees. Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.
RR 150: Murray Voth – Freedom Consulting & Training
During high school and college Murray Voth, owner of Freedom Consulting and Training, learned to service and repair both motorcycles and airplanes while he finished his commercial pilot’s license. After college, Murray’s research skills were honed while doing a community research project; as a result, he was hired by a firm doing research and development in…
RR 149: Carolyn Coquillette from Luscious Garage
Carolyn Coquillette discovered wrenching in 2000, shortly after graduating from college. A rare female mechanic, her nickname at the service station and in professional circles became “Luscious Garage.” Carolyn owns Luscious Garage, a hybrid specialty shop in San Francisco and probably the best known hybrid shop in the country. She also owns Shop-Ware, a software…
RR 143: Kevin Donohoe from Pacific Motor Service
Kevin Donohoe, a multi-shop owner says, “Our clients are the true heroes of this story! And our purpose is to serve them”. His story. Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He taught Kevin…
RR 142: Dan Marinucci from Communique’
Dan Marinucci is the driving force behind Communique’, an automotive training and communications company that, as its name suggests, delivers vital training information. Dan is known for communicating timely, practical, knowledge to both service and sales professionals in the auto repair industry. Whether writing for a trade journal or presenting a seminar to technicians, Dan crafts…
RR 141: Scott Waddle of Precision Auto Service
Meet Scott Waddle from Precision Auto Service in Langley, British Columbia. Yes, the first Canadian shop owner to grace the podcast. You will learn that success stories and challenges are universal in north America. An Early Start. Scott Waddle has been fixing cars since he was four, maybe younger… out in the driveway with dad,…
RR 139: Jeff Buckley from My Fathers Shop
Jeff and Candace Buckley, a husband and wife team, have been providing services to their customers in Midlothian, TX for over 20 years at their service business called ‘My Fathers Shop’. This episode is all about the ‘Little Shop that Could’. Why, because the entire team at My Fathers Shop is Jeff and Candace. How…
RR 136: Dave Erb from Hire Frederick
Dave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997. He sold his businesses and is now channeling his first love ‘marketer helping shop owners grow…
RR 133: TJ Reilly from Same Day Auto Service
Great stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon. The Business TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his business from scratch, and has the experience of being both…
RR 130: Barry Barrett from RLO
Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO where Barry’s sales and training capabilities operate at full capacity in his dual roles as lead salesperson and service manager trainer. Learn about passion, discovering your WHY and what the top qualities are of a superstar service adviser.
RR 129: Jerry Holcom from S & S Service
This is a very special interview with Jerry Holcom. With nearly 50 years’ experience in the automotive field, Jerry tells of his pathway to success and the typical stumbles or learning curves along the way.
Why should you listen: Jerry tells of great advice he’s received throughout the years about money and property ownership; Learn Jerry’s reasoning behind the decision not to buy his father’s business, and then turned around 10 years later and bought it from someone else.
RR 127: Dave Kusa of Autotrend Diagnostics
Reasons to listen to Dave Kusa, President Autotrend Diagnostics:
-Find out how much reliance Dave places on building customer relations and home town value in a city of 2.5 million people.
-Dave believes that their top internet reviews come from his strategy on good customer communications.
-If you are looking for great insight or advice on the need for business training, Dave will explain to you his biggest learning curve.
RR 124: Jeremy O’Neal from Advisorfix
The three most important traits of the professional Service Advisor. Jeremy O’Neal president of Advisorfix joins Carm Capriotto in an engaging interview on the value of the service advisor and the traits and role they play in successful shops. Jeremy covers goals, the ratio of service advisors to technicians, accountability, trust and why most shops approach the sales side vs. the client’s vehicle agenda of the business completely wrong.
RR 119: John Eppstein from John’s Automotive Care
John Eppstein from John’s Automotive Care in San Diego, CA was recognized in 2016 as the NAPA ASE Technician of the Year. Started Like So Many Others John Eppstein started in the automotive industry in 1983 because he wanted a job where he could help people. Like so many others in the industry, John pumped…
RR 111: Frank Palange from V & F Auto
RR 101: Ron Inchausti from Coast Motor Werk
Ron Inchausti always had entrepreneurial ideas since childhood, but lacked goal setting to implement these ideas. He started his automotive career like most, working for someone else. He never considered, or saw the need, to start his own company. This young, eager mechanic had a special passion fueled by providing quality service with a thoughtful…
RR 100: 100th Episode Retrospective
RR 097: Jeff Ruffing from Ruffing Automotive Services
Can you relate to this: Jeff Ruffing from Ruffing Automotive in Kaukauna, WI, yes a Packers fan, started washing cars at a Buick dealership in 1985. Later that year he was asked to bring his tools in when a technician was injured. When he started his own shop he got into business with ‘’training wheels” on…
RR 095: Tim Davison from Chumbley’s Auto Care
Meet third generation owner, Tim Davison from Chumbley’s Auto Care in Indianola, IA. Chumbley’s got it roots as a service station over 59 years ago. Tim Davison talks about those roots and how it has led to the very personal business it is today. Tim’s been in the industry for 35 years and 17 of them…
RR 092: Ryan Clo from Dubwerx in Cincinnati, OH
Ryan Clo from Dubwerx in Cincinnati, OH is an eighteen-year veteran in the Automotive Service industry. He currently owns two specialized automotive service locations. Ryan grew his enterprise from a single customer into a multi-location profitable business with 12 employees, that includes 6 technicians with a 99% customer satisfaction, and he has automated his business…
RR 087: Tom Palermo from Preferred Automotive Specialists
Tom Palermo from Preferred Automotive Specialists, Philadelphia, PA, was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus-year-old family business that his dad Joe started, back in the day. Preferred Automotive Specialties employs seven technicians in six bays with eight lifts.…