Here are the two most recent episodes

How To: Identify, Accept, and Overcome Dyslexia in Your Workplace [THA 378]

May 2, 2024

A profound discussion on dyslexia in the automotive industry. Learn the definition of dyslexia, its impact on learning and training, and strategies to support those with dyslexia. The episode emphasizes the value of recognizing the unique strengths and challenges of individuals with dyslexia, offering practical advice for employers, trainers, and individuals to enhance learning and professional development in the automotive industry.
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How To Offer The Best Customer Support Without A Quality Team: Spoiler Alert, You Can’t! [RR 950]

Apr 30, 2024

Customer service is the backbone of any successful auto repair shop. Tom Petty discusses the critical role of clear, effective communication with customers. And guess what? It all starts with your internal team and company culture. 
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RR 009: Doug Whiteman from George’s Sierra Shell-Part 1

Apr 27, 2015

Share this…Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below).…

RR 008: Diane Larson from Larson’s Service

Apr 20, 2015

Share this… Diane Larson owner of Larson’s Service, in Peabody, Massachusetts is an industry veteran of more than 25 years. Since losing her partner and husband in 2008 and taking on the responsibility of the shop full time. With a beautiful setting on the side of a pond, she developed a strong team that has…

RR 007: Gene Morrill-Part 2 Certified Automotive

Apr 13, 2015

Opened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.

Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head. Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7

RR 006: Gene Morrill- Part 1 Certified Automotive

Apr 13, 2015

Opened in 1978, Gene Morrill, owner of Certified Automotive in Glendora, CA has accomplished something that has never been done before. He has won Motor Age’s top shop 5 out of last 7 years. (2008, 2009, 2011, 2012, 2013) therefore prompting an in-depth interview that will be presented in two parts.

Listen to some great wisdom; from his passion for being an active owner, his Two Weeks and a Day RULE where you’ll learn how he refocuses his team on what matters, to his special AHA moment when he kicked himself upside the head. Gene also has a Perfect Customer Model and learn how he intends to move to a 2-3 day work week. There is a lot to learn from Gene because he is a giver and wants to share his remarkable results. Part 1 is Episode 6. Part 2 is Episode 7

RR 005: Clint Dudley from Shade Tree Auto

Mar 30, 2015

Clint Dudley from Shade Tree Auto in Grimes, IA is a disciplined goal setter. That could account for an extremely prestigious recognition he received from the US Chamber of Commerce; being recognized as the only small business in Iowa to receive the Blue Ribbon Small Business Award for 2015. Listen as Clint talks about the impact of this recognition on his business. He started his business in much the same way other successful service professionals have. And find out what he believes is the #1 thing that makes a shop great. There are many great take-a-ways from the interview … like what he does for APEX/SEMA for his team. He shares an incredible AH HA moment and says you got to be a NERD to meet the technology challenges today and tomorrow.

RR 004: Dynamic Automotive Part 3

Mar 30, 2015

Share this… This week is Part #3 (episode 4) the final part with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by…

RR 003: Dynamic Automotive Part 2

Mar 30, 2015

Share this… This is part #2 (episode 3) with the partnership team from Dynamic Automotive, Jose Bueso, Lee Forman and Dwayne Myers. This MSO group was selected top 10 automotive shop in 2014 from Motor Age. They are extremely involved in their communities and are giving back to the industry by being involved with the Auto…

RR 002: Dynamic Automotive Part 1

Mar 25, 2015

Share this… Jose Bueso, Lee Forman and Dwayne Myers make up the partnership team from Dynamic Automotive. These three successful leaders credit their success to a customer centered culture. Learn how their customer focus has made such a huge success in their business and how being involved in their communities is a secret sauce to…

RR 001: Dave Striegel from Elizabeth Auto Care

Mar 22, 2015

Share this… Dave Striegel has been an entrepreneur since owning his own gas station, back in the day (Do you remember the brand BORON?). Dave shared many great stories on what he feels contributed to his success from his work with Motor Age on the next evolution of marketing and his ‘super clients’ that are…

RR 000: Overview & Purpose of Remarkable Results Podcast

Mar 16, 2015

Share this… Everything you wanted to know about the Remarkable Results Podcast. Listen as your host Carm Capriotto interviews today’s most successful and inspiring automotive aftermarket professionals. Eavesdrop as our guest’s talk about their pathway to remarkable results and get inspired by their wisdom, challenges, flashes of brilliance and passion for what they love to…

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