Time Well Spent. Actionable Value.
April 9, 2018 by Milleniaire from United States
This is one of the few auto podcasts I’ve come across that delivers niche, actionable value. Our industry is changing. If you aren’t preparing, if you aren’t enabling innovation, you are putting an expiration date on your business. Take some time during your commute to listen to this show. It will be time well spent.
Insightful & Timely
October 7, 2016 by Bill Snow from United States
Very much enjoy this Podcast. So many great ideas shared in each episode whic help me in my business.
Driven of success
April 23, 2016 by Small Business Blitz from Australia
Great podcast! with Carm ensights and professional advise.. business will finish in a successful race Thank you
Fun show and learned a lot
March 8, 2016 by ollierace from United States
Listening to the show Will colm your mind and make you money. I enjoy most of the shows always see to lear a lot.
Finding “the surprise” inside the CrackerJack Box
November 26, 2015 by beeze78 from United States
Carm is taking the lid off of the independent automotive aftermarket and shining lights where they haven’t been shown before. Each episode is filled with guests that share a amazing amount of insight so that others can learn from. With Carm’s style of interviewing and his “smooth jazz” voice, he’s able to get the true personality of his guest out onto the airwaves. Every episode is filled with gems that we can take back and use in our shops immediately. It’s like finding that surprise toy buried in that box of Cracker Jack’s. Every box there’s something different.
Really great show!
October 17, 2015 by J Carbary from United States
Loving this podcast. Episode topics are interesting, the content is incredibly helpful, and the episode length is perfect. Keep up the great work, Carm.
On Point
June 12, 2015 by Miteyguy from United States
Carm is very insightful, he gets to the heart of the matter in very candid conversation. He also stays up to date on technology and social media trends. His industry specific interviews are right on point and very helpful. Every shop owner should tune in!
Great natural radio personality!
May 21, 2015 by Greekfire15 from United States
Carm has a natural, easy interviewing style that makes these interviews fun and interesting to listen to. It's kind of like Car Talk, but instead of cars and issues, it really goes after aftermarket shop talk; getting to sit down with successful car shop owners and hear about how they manage their shop, techs, and stand out. Great work!

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THA 091: Workshop – Service Adviser Roleplay – Part 2

10/31/2018

Service Adviser Role Play Part 2

Again this team digs deep to help aftermarket professionals learn more about the service advisor position. This is one of the most important and challenging jobs in the industry. The service adviser is the face of the business and is faced with building trust and strong relationships while generating profitable revenue.

Enjoy four different role plays and the ensuing discussion. Critique each role play yourself and enjoy the comments from this team. With me is Barry Barrett, Director of Training at RLO, Clint White, shop manager at Coopers Auto Repair Specialists in Tacoma, WA and John Vasquez, Service Adviser at Los Gators Auto Service Campbell, CA.

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THA 069: Workshop – Service Advisor Roleplay – Part 1

05/29/2018

Listen In On Four Different Roleplays of Service Advisor and Customer.

In this new Academy workshop format, learn as four different themed role plays are, played out for you. In each role play there is a customer, service advisor and an observer/coach who sums up in their own words what was great about the role play. The observer also suggests ways to improve.

The ‘actors’ are Lauren Giver, Service Advisor at Los Gatos Auto Service Campbell, CA, Barry Barrett, Director of Training at RLO and Clint White Shop Manager at Coopers Auto Repair Specialists in Tacoma, WA.

Access your own skills as a service advisor with this roleplay workshop. Owners, consider roleplays as a teaching strategy. Find the key takeaways from each role play at remarkableresults.biz/a069

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