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Forensic DVI: Bringing Crime-Scene Discipline to Vehicle Care
After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation, and a disciplined search for the truth. Nothing is assumed. Everything is examined. That mindset translates perfectly to our work. When we perform a Digital Vehicle Inspection—or what I prefer to…
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It’s time to do a SWOT
This could be the best team exercise you’ve ever done; that is, unless you’ve done some team building exercises…
I Just Want a Simple Cup of Black Coffee!
How impatient are you? When you are in a coffee shop looking for a cup of black coffee, a…
What does it take to find a great work/life balance?
That time of the year is upon us when we reflect on the current year regarding family, self, work…
Do You Need a Quick New Idea That Will Give You a Competitive Edge?
When your business is running at top performance, you look back and realize all the hard work it took…
Where Should You Invest Your Marketing Dollars?
Where Should You Invest Your Marketing Dollars? Marketing for customer retention and recruitment can be a daunting task. I’ve…
Simple Solution to Minimize Cooling System Comebacks
Simple Solution to Minimize Cooling System Comebacks Bobby Bassett, the Manager of Training North America for Gates Corporation shares…
What about that old journal?
A great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling…
Gold Mine
There has been a lot of pictures of cabin air filters on social media lately and many blogs written…
Retention: Six To-Do’s for Customer Retention
Just as much effort is needed into finding new customers as it is to keeping your current customer base.…
Do you suffer from Situational Awareness?
Did you hear the news? American distance runner Molly Huddle lost the bronze medal in the world championships in…
Nine differentiators to make your customers say WOWW!
Southwest is different and continues to be. What other airline has copied or mimicked what they do that makes them a…
Six Month Evaluation!
What have I learned, so far, this year … or my half year checkup. You can do something you are passionate…
Five Reasons to Love Podcasts
Podcasting is on fire. Guess who just started a podcast? Jack Welch, former chairman of GE has launched. Mark…
Explaining Social Media to your Chamber of Commerce
You got a phone call from the local chamber because you are a very active member of your community…
Hungry? Where’s the Food Truck?
The quickest way to a man’s heart is through his stomach (That also applies to women). Growing up I…
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