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In Search of Professionalism and Perfection
A quick story about a large retail chain that illustrates the importance of seamless customer service. My friend needed an electric toothbrush locked in a display cabinet with a sign reading “Press button for assistance.” After repeatedly pressing the button and waiting thirty minutes without response, he finally located some…
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Five Reasons to Love Podcasts
Podcasting is on fire. Guess who just started a podcast? Jack Welch, former chairman of GE has launched. Mark…
Explaining Social Media to your Chamber of Commerce
You got a phone call from the local chamber because you are a very active member of your community…
Hungry? Where’s the Food Truck?
The quickest way to a man’s heart is through his stomach (That also applies to women). Growing up I…
How Frank Lloyd Wright got me going for Broke!
It was a rainy weekend with close friends visiting from Florida. This summer has been very rainy so far;…
Eleven Rules for Life!
It’s great to find a top ten or eleven list of great common sense rules that, for the most…
Woody Allen was right: ‘80% of life is showing up’!
This quote is taken from a book a book by George Lois called Damn Good Advice. George Lois…
Don’t Chase The Pain
I had some bad pulled muscles in my neck so I decided to get a massage. I explained to…
How Would I Beat Us!
How would I beat us? What a novel approach to making sure you are firing on all cylinders. A…
Let passion drive your success.
‘Stop chasing the money and start chasing the passion’, Tony Hsieh. Entrepreneur Tony Hsieh must know what he is…
Perfect Customer. Shaping YOUR Avatar.
Have you spent time developing who your target customer is? Do you really know when that ‘perfect customer’ walks…
Starbucks: A Lesson In Value
David Fishof’s book ‘Rock Your Business’ was a great read. If you wanted to know about Rock ‘n’ Roll…
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