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The Power of Margin

By Carm Capriotto, AAP | Jun 30, 2025

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts…

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Binge Worthy Listening Part 1

By Carm Capriotto, AAP | 03/17/2020

We may have some downtime on our hands as we deal with COVID-19 It is time to schedule training…

Secret Sauce. Really?

By Carm Capriotto, AAP | 03/01/2020

Secret Sauce. Really? Keeping secrets thinking that someone will duplicate what and how you do things is furthest from reality

Eleven Tips for Creating ‘Extreme Employee Loyalty’

By Carm Capriotto, AAP | 10/19/2019

It is not important that you love to come to work and enjoy what you do? With my ear…

The Power of Your Story is Effective Marketing

By Carm Capriotto, AAP | 07/30/2019

I picked up a book recently and could not put it down. I mean it. It grabbed me and…

Do You Know the Enemy of Leadership?

By Carm Capriotto, AAP | 06/16/2019

I recall a few leadership lessons I learned in my life that continue to haunt me. I would bet…

Technician Training Strategies and Rewards

By Carm Capriotto, AAP | 05/29/2019

Training is a top-five strategy in the automotive service business. Shop owner CEO’s must focus on culture, marketing, financial…

Succession – Planning One of Your Biggest Decisions

By Carm Capriotto, AAP | 05/15/2019

Ready to Sell Or Succeed Your Business? Is Your Business Attractive to a Potential Buyer? Do You Have an…

The Extreme Value of Shop Tours

By Carm Capriotto, AAP | 04/30/2019

I will never forget putting a call out to shop owners who wanted to tour of Frank European in…

Ready for your next shop?

By Carm Capriotto, AAP | 04/21/2019

I am one of the luckiest people in the industry, I get a chance to pull together smart people…

Seeding Our Future Technicians is Your Responsibility.

By Carm Capriotto, AAP | 12/13/2018

I keep hearing about that greatest challenge in the aftermarket, a technician shortage. Recently instead of listening to the…

Concierge Service

By Carm Capriotto, AAP | 11/18/2018

I have completed over 400 interviews with aftermarket professionals and there have been a few common threads I have…

The Dreaded Comeback: Four Keys To Prevention

By Carm Capriotto, AAP | 09/05/2018

In an April 2018 Town Hall Academy with three shop owners, we discussed comeback prevention. They all agreed that…

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