Latest Blog

An Honor and a Milestone for Brakes for Breasts

By Carm Capriotto, AAP | Aug 23, 2026

Tracy and I were truly honored to stand inside the Cleveland Clinic this year for the Brakes for Breasts check presentation—and I have to tell you, it hit us in a way we didn’t expect. I want to start off with the website URL: brakesforbreasts.com/ What we witnessed wasn’t just…

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It’s time to do a SWOT

By Carm Capriotto, AAP | 04/25/2018

This could be the best team exercise you’ve ever done; that is, unless you’ve done some team building exercises…

I Just Want a Simple Cup of Black Coffee!

By Carm Capriotto, AAP | 11/25/2017

How impatient are you? When you are in a coffee shop looking for a cup of black coffee, a…

What does it take to find a great work/life balance?

By Carm Capriotto, AAP | 11/22/2017

That time of the year is upon us when we reflect on the current year regarding family, self, work…

Do You Need a Quick New Idea That Will Give You a Competitive Edge?

By Carm Capriotto, AAP | 10/12/2017

When your business is running at top performance, you look back and realize all the hard work it took…

Where Should You Invest Your Marketing Dollars?

By Carm Capriotto, AAP | 08/15/2017

Where Should You Invest Your Marketing Dollars? Marketing for customer retention and recruitment can be a daunting task. I’ve…

Simple Solution to Minimize Cooling System Comebacks

By Carm Capriotto, AAP | 05/23/2017

Simple Solution to Minimize Cooling System Comebacks Bobby Bassett, the Manager of Training North America for Gates Corporation shares…

What about that old journal?

By Carm Capriotto, AAP | 11/18/2015

A great discovery in Oklahoma City when chalkboard drawings from 1917 were found at a high school. While remodeling…

Gold Mine

By Carm Capriotto, AAP | 09/29/2015

There has been a lot of pictures of cabin air filters on social media lately and many blogs written…

Retention: Six To-Do’s for Customer Retention

By Carm Capriotto, AAP | 09/13/2015

Just as much effort is needed into finding new customers as it is to keeping your current customer base.…

Do you suffer from Situational Awareness?

By Carm Capriotto, AAP | 08/30/2015

Did you hear the news? American distance runner Molly Huddle lost the bronze medal in the world championships in…

WOW

Nine differentiators to make your customers say WOWW!

By Carm Capriotto, AAP | 08/25/2015

Southwest is different and continues to be. What other airline has copied or mimicked what they do that makes them a…

Chart

Six Month Evaluation!

By Carm Capriotto, AAP | 08/11/2015

What have I learned, so far, this year … or my half year checkup. You can do something you are passionate…

Five Reasons to Love Podcasts

By Carm Capriotto, AAP | 08/05/2015

Podcasting is on fire. Guess who just started a podcast? Jack Welch, former chairman of GE has launched. Mark…

Explaining Social Media to your Chamber of Commerce

By Carm Capriotto, AAP | 07/21/2015

You got a phone call from the local chamber because you are a very active member of your community…

Hungry? Where’s the Food Truck?

By Carm Capriotto, AAP | 07/06/2015

The quickest way to a man’s heart is through his stomach (That also applies to women). Growing up I…

Latest Episodic Education

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

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Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

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Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

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Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

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Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08/07/2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

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The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07/31/2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07/28/2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07/24/2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07/14/2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07/10/2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

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AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

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Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06/30/2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06/26/2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06/23/2026

Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]

06/19/2026

2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

06/16/2026

Motor Oil supply Crisis: Fact, Friction, and What Happens Next [THA 489]

06/12/2026

Anyone Can Teach, But Not Everyone Can Educate: Lessons from 30 Years in Automotive Training [RR 1095]

06/09/2026

From Data to Loyalty: How AI and Hospitality Are Redefining Shop Growth [THA 488]

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Stop Hiring in Panic Mode: Build a Recruiting Pipeline for Your Shop [RR 1094]

06/02/2026

When Personal Stress Walks Into the Shop: How Leaders Protect Performance [THA 487]

05/29/2026