Latest Blog
Every Repair Order Has 3 Stories—Which One Are You Telling?
As an industry, we are working hard to improve what appears on the repair order. I’ve sat through repair order audit workshops, and one thing becomes very clear: The same information can be interpreted ten different ways. Sometimes it goes from A to Z… and somehow back again. So it…
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Don’t Chase The Pain
I had some bad pulled muscles in my neck so I decided to get a massage. I explained to…
How Would I Beat Us!
How would I beat us? What a novel approach to making sure you are firing on all cylinders. A…
Let passion drive your success.
‘Stop chasing the money and start chasing the passion’, Tony Hsieh. Entrepreneur Tony Hsieh must know what he is…
Perfect Customer. Shaping YOUR Avatar.
Have you spent time developing who your target customer is? Do you really know when that ‘perfect customer’ walks…
Starbucks: A Lesson In Value
David Fishof’s book ‘Rock Your Business’ was a great read. If you wanted to know about Rock ‘n’ Roll…
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