Counterfeit Parts [THA 336]
Get ready for an eye-opening episode as we dive deep into the world of counterfeit parts in the automotive industry. Tanner Brand, a mobile diagnostician and trainer; Bob Stewart, the global brand protection manager for General Motors; and Stephen Kontos, a patent attorney counsel specializing in automotive engineering and software, discuss the implications of counterfeit parts for technicians, shop owners, and large companies. What is the difference between aftermarket parts and counterfeit parts? What are the legal and security risks from obtaining software from gray market or black market websites? It’s clear that this is a complex issue that requires ongoing attention and discussion. Stay tuned for a potential part two of this episode where we’ll continue to explore this topic.
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Embracing Change: Navigating the Electrification Revolution [AW 165]
Dave Hobbs discusses the challenges and changes brought about by electrification in the automotive industry. Dave shares his experience with hub bearing failures, the importance of proper charging cables for electric vehicles and the maintenance requirements of EVs. He also discusses the recently launched ASE Safety Certification and the importance of safety in the industry. It’s an exciting time, and by embracing change and staying curious, technicians can ensure their success in this evolving landscape.
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Keeping Up with Technology [THA 333]
As technology continues to advance, it can be difficult for businesses to keep up with the latest tools and updates. This is especially important as it directly affects the quality of service provided to customers. Our panel discusses the challenges of keeping up with technology and shared their tips for staying ahead of the curve. They discuss the need for specialization, individualized training, and networking to solve problems and keep up with new tools and updates.
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What Does It Take to Become an A-Tech in the Automotive Aftermarket Industry? [THA 329]
What does it take to become an A-Tech in the automotive aftermarket industry? Scot Manna, Matt Fanslow, and Ryan Kooiman share their perspectives, emphasizing the importance of continuous learning, individual effort, and natural talent. They also discuss the role of shop owners in investing in their employees’ training and development, as well as the challenges faced by the industry in assessing skill levels. The episode provides valuable insights into becoming an A-Tech and how the industry can support and cultivate talent.
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The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846]
Recorded Live at the TST Big Event 2023. Keith Perkins discusses his presentation at the TST Big Event on electrical theory and the challenges of balancing foundational knowledge with advanced concepts for a diverse audience. We also delved into Liz and Keith’s relationship as a married couple who work together. They discussed their passion for their industry and how it doesn’t feel like work. Bonus: find out how many animals they own!
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Technology Horizon, Do You See It? [RR 838]
Recorded Live at Vision 2023, Tomi Oliva discusses the importance of training, the need for shop owners to understand the strengths of their employees, and the future of the industry, particularly with the rise of electric vehicles.
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Technician Round Table: Mobile Technicians [THA 321]
Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops?
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An Update: Mobile Diag and Training [AW 145]
Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144
Which Scan Tool Should I Buy? Vision Hi-Tech & Expo 2023 [AW 144]
Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144
Adapt and Overcome with David Friend [AW 103]
Guest host and a shop tour with David Friend, Mobile Tech, Wilmington, NC. Get a tour of David’s 50,000 sq ft building, including a training facility. He has been an early adapter of ADAS since 2015 and has a professional to professional auto supply business.
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Listen and view episode notesMobile Diagnostics and 3D Printing [RR 710]
Mobile Diagnostics and 3D Printing [RR 710]
Mobile diagnostics is a growing segment of our industry. I sat with Brandon Dills at ASTE. We talked about his mobile diagnostic company, his investment, training, ADAS, and even using a 3D printer. Brandon also shares his plans for the future.
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Listen and view episode notes700th Episode Milestone- 7 Trends [RR 700]
700th Episode Milestone- 7 Trends [RR 700]
While past milestone episodes have focused on reflection, this episode focuses on the present and future in a rapid-fire format with 7 guests. Can your shop hold up as the industry and technology change? Do you have any plans to improve or change your business based on recent trends? My panel discusses some key strategies and how they face these opportunities and challenges.
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Listen and view episode notesKeith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]
Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]
Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK
Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. See or hear a tour of his three Mobile Diag Vans.
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Listen and view episode notesCatching Up With Your Mentor [RR 680]
Catching Up With Your Mentor [RR 680]
Mentoring is a special relationship that grows between two individuals and also within themselves personally. With me is Jim Morton and Brandon Steckler: Mentor and Mentee. We all know when you teach you learn, but did you also know the best mentor never responds to a question with an answer? In this episode Jim and Brandon discuss the essence of mentorship. They also agree that going back to the basics is the simplest and often overlooked foundation for any successful diagnostician. I bet you are not surprised!
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Listen and view episode notesScan Tools Part 3 [RR 678]
Scan Tools Part 3 [RR 678]
Same crew, Matt Fanslow, Keith Perkins and Bill Nalu from Part 1 and 2 and in this episode we are hearing about preferred scan tool preferences by platform. We also hammer about the investment the shop needs to make in scan tools for the team and some additional myths. The team speaks to the difference between a scan tool and a diagnostic platform.
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Listen and view episode notesScan Tools Part 2 [RR 669]
Scan Tools Part 2 [RR 669]
Same crew, Matt Fanslow, Keith Perkins and Bill Nalu from part 1 and we came together to discuss the myths of which scan tool will do a better job and if the words “Scan tool,” is the right term to define this device. Also, many do not know that you can buy an OE scan tool from the dealer. Yes another deep discussion and if you didn’t listen to Scan Tools Part 1 it is episode 629 released in April 2021. remarkableresults.biz/e669
Listen and view episode notesScan Tools Part 1 [RR 629]
Scan Tools Part 1 [RR 629]
Scan tools…who should be the one investing in scan tools? The owner? The technician? How often are you turning away jobs because you don’t have the right tool? Does a journeyman plumber need to buy their own tools to do a job? I don’t think so! These are all questions we cover in this episode with Matt Fanslow, Keith Perkins, and Bill Nalu. A wide-open panel discussion you will enjoy and learn just one thing.
The key talking points for this episode reside at remarkablersults.biz/e629
Listen and view episode notesRR 444: Technician Round Table – Part 7 – Professionalism and More – Heipp – Landry – Fanslow:
Technician Talk 7 – Professionalism and More
This outspoken trio wonders how professionalism is bred, how it starts and how it can be compartmentalized. Everyone must step up and set the bar high for others to emulate and follow.
My guests for Tech Talk 7 are Bob Heipp, Peter Landry and Matt Fanslow. These guys also wonder why shops that are not equipped to service certain vehicles advertised that they can. Some shops lack professionalism. Let’s face it, some shops advertise what they can do even if they are ill-equipped to do it.
They say that Shops need to get OE level service information to best understand how to repair the most common brands that they see in their bays.
Listen and view episode notesRR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
Scott Shotton: Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education
Scott and I dig into automotive education at the college level. We talk about the knowledge level and experience that our automotive graduates have and what their expected career path can be. Any seasoned technician knows where he started and what it took to get where he/she is today. That hasn’t changed, however, we may have higher expectations of our new grads and that is why each needs to have a career path set for them that includes an ongoing training program
Scott gives accolades to our top aftermarket trainers and gives advice to aspiring trainers.
We also get into the grow your own technician issue, the A,B,C technician designation, and mobile as a career path.
Listen and view episode notesRR 372: Edwin Hazzard – Training is the Responsibility of the Technician
Did You Know That Training is the Responsibility of the Technician?
A hard-hitting interview on technician training with trainer, writer, and mobile diagnostic tech Edwin Hazzard, Owner of Southeast Mobile Tech who has a lot to say about the responsibility of training in the aftermarket.
Edwin Hazzard owns a mobile diagnostic company in South Carolina. He contributes articles to Motor Age and has instructed in many different capacities over the years. Edwin has been a dealership technician and taught at the high school level.
He enjoys what he does for a living and sees diverse age group in classes. He says investing in training is important just to be relevant and up to date with the recent technology. If you don’t update, you evaporate.
Listen and view episode notesRR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’
Paul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’
Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field experience in electronics, electrical and drivability diagnostics. For eighteen years he has been employed as an instructor at Rosedale Technical College where he has taught Engine Performance Diagnostics and Basic Electrical Systems. Eleven years ago, he opened his own mobile diagnostic business which performs electrical and electronic diagnostic services for over Twenty Garages in the South Hills of Pittsburgh.
He fell into mobile diagnostics and case studies by stopping in and helping his friends on the way home from work. He called it diaper money to help pay the bills. He is thankful that God has graced him with the ability to troubleshoot.
He is wired for variables and loves ‘What Ifs’. Paul stresses that your learning curve comes from the ‘good parts’ drawer and from the mistakes you make. You have to be in a shop that gives you a steady diet of diagnostic work to become good at diagnostics.
He teaches his student’s field diagnostics and has written a field manual about it and his youtube channel is a very popular place to learn.
Listen and view episode notesRR 250: Dave Hobbs – Lead Technical Trainer- Delphi
Renowned Industry Trainer Says Our Technology is The Carrot at The End of The Stick To Entice Recruitment Into the Industry and to Keep Our A Techs.
Dave Hobbs, Lead Technical Trainer and Program Developer at Delphi Product & Service Solutions, has been in the aftermarket for over 30 years living his passion teaching technicians about repairing new technology.
He is on the cutting edge with ADAS (Advanced Driver Assistance Systems) and discussed the challenges with calibrating repaired systems. This interview covers his start in the industry, what it takes to create a training seminar and that he sees great opportunities for A techs even if they want to move to a new city, to find the right situation, and work for a top shop.
Listen and view episode notesRR 192: Eric Ziegler – E-Z Diagnostic Solutions and Trainer
Mobile Diagnostic Entrepreneur and Industry Trainer Shares the Power of Networking.
Eric Ziegler owner of E-Z Diagnostic Solutions a Mobile Diagnostics and Programing company specializing in collision centers and auto repair facilities. Eric is also an instructor for Automotive Seminars and The Driveability Guys.
Eric shares sage advice on diagnostic challenges, training, networking, labor rates. He also imparts his passion on the need for bigger labor rates, specialization, silver bullets, and his role in the industry as a trainer.
Listen and view episode notesRR 168: Bob Heipp – Mobile Diagnostician
Automotive technician finds his move to mobile diagnostician the perfect fit.
Bob Heipp lead tech and Technician Manager for Mobile Auto Solutions, LLC in Chicago evolved throughout his career as learning became his passion and smart career path.
Bob believes his desire to learn is what opened doors to meeting technicians around the world. He considers
Listen and view episode notesRR 142: Dan Marinucci from Communique’
Dan Marinucci is the driving force behind Communique’, an automotive training and communications company that, as its name suggests, delivers vital training information. Dan is known for communicating timely, practical, knowledge to both service and sales professionals in the auto repair industry. Whether writing for a trade journal or presenting a seminar to technicians, Dan crafts…
Listen and view episode notes