Archive for January 2019
THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done
The Business Coaches LAB: The Art of Implementation: How To Get Things Done.
In our continuing series of the Business Coaches Lab, we work to help you get into gear. The coaches mostly agree that there a few key problems for inaction.
The discussion includes finding your momentum, your one thing, planning, reflecting and the fact that you are trying to do too much, you wear too many hats. If you want to be a better leader, CEO and all-around good person you need to give these coaches a listen. A ton of free advice for you.
I’m joined by Rick White from 180 Biz, Cecil Bullard, with the Institute for Automotive Business Excellence, Jude Larson from the ACT Group, and Murray Voth, from RPM Training. Key Talking points, already written for you that will give you a bulleted plan for improvement. Also, find my guest’s bio’s links to their coaching companies and links to their previous episodes at remarkaberesults.biz/a104Listen and view episode notes
RR 401: Family Succession Part 1 – Our Future Female Shop Owners
Family Succession Part 1 – Our Future Female Shop Owners
We are talking to three millennial ladies who are geared for the succession of the family business. Many of our aftermarkets family businesses want to retire knowing that the business they have built is in safe hands, is moving forward and continues to succeed. Grooming a family member to become the CEO is a big decision and challenging journey.
Our guests are young and energetic female successors; Carly Paiva from Elite Auto Repair, in Warwick, RI, Jacquie Hower from Zimmerman’s Automotive in Mechanicsburg, PA, and Lauren Anderson from Victory Auto Service and Glass in Minneapolis. They understood very well the stakes and the responsibilities. They are not shying away and have shown maturity above their young age.
Carly Paiva has been actively participating in service advisory classes to better herself, Jacqui Hower recently graduated from Northwood and Lauren Anderson is finding ways and solutions to better equip her staff for success. The energy and passion of these three must make their parents proud.Listen and view episode notes
FTR 030: Tom Ham Part 2: What Owners Want From Their Technicians
What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in ‘my’ service professional business.Listen and view episode notes
RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”
400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.
Welcome to the 400th episode. I started back in March 2015 with the seed of an idea to help all ships rise in the industry. Hats off to those first 20 guests who help get this juggernaut started.
Here is the panel, Kevin Eckler, Foreign Car Specialists, Poughkeepsie, NY Pete Rudloff from Pete’s Garage in Newark, DE, Ryan Clo from Dubwerx in Cincinnati, OH, Rich Falco Instructor for CTI, Tom Lambert from Shadetree Automotive in Layton, UT, Maryann Croce, Croce’s Transmission in Norwalk, CT and from Small Biz Vantage.com, Dwayne Myers, Dynamic Automotive in Frederick, Md and Christopher Petersen from Northwest Automotive in Kalispell, MT.
Stories from all segments of the industry with discussions that will help invigorate, enliven and inspire you to take action or affirm your path and strategy. Podcasts are a viable resource for your continual learning game plan.Listen and view episode notes
THA 103: Turn Price Shopping Callers Into Customers.
Turn Phone Price Shoppers into Customers
We bring light to the service adviser/manager position as the toughest job in the company. It is very possible that your caller may not be looking for a price because they don’t know what else to ask. We talk about getting your value story told and the power of the smile among about a dozen other great lessons from this episode. It is suggested to get in your appointment making mode every time the phone rings.
On the Academy panel is Emily Sundstrom, Service Manager at Valley Auto Electric from Covington, WA and Business Coach Bill Haas, AAM from Haas Performance Consulting.Listen and view episode notes
RR 399: Service Talk 1 – The Service Adviser | Center of the Hub – Customer – Technician – Owner
Service Talk Part 1 – The Center of the Hub: Customer – Technician – Owner
Service advisors are the liaisons between the customer, technicians and the owners. Their job is one of the most important in the aftermarket service industry.
Trust and Communications are the keys to building a relationship with your customer. Trusting your tech is also critical to building a strong relationship.
We talk female service advisors, curb appeal, the disadvantage of being a former technician and how to get the owner to make the SA the point person, among other topics.
I’m so glad to welcome Racheal Barraclough, Service Manager at Amton Auto & Truck, Chris Johnson, Service Manager at Total Automotive, and Nick Herberger, Service Manager at Scruggs Automotive.Listen and view episode notes
FTR 029: Tom Ham Part 1: What Techs want from Shop Owners
What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.Listen and view episode notes
RR 398: Shop Talk 9 – Hitting The Brick Wall – Business and Leadership Transformation
Shop Talk 9 – Business and Leadership Transformation
I’m so glad to welcome Chris Machado from JCircle M Truck Repair, Inc. in Bakersfield, Ca and Corey Evaldi from Olmstead Auto Care, North Ridgeville, Ohio. Two leaders with contrasting style but unified in their quest for shop success.
Chris leads his life with no excuses while using his energy to help people. He values generosity, kindness and willingness to listen as part of his strong leadership traits. Corey loves perfection and is addicted to winning. He holds meetings with his people where their input is critical to the running of the business. There are a lot of things covered to help you grow your leadership and business acumen only here.
A bright vision of success and a hope for more businesses. Don’t miss this.Listen and view episode notes
THA 102: Second Chance – Working with and Supporting Addiction
Second Chance – Working with and Supporting Addiction
We cover a lot of ground in this episode that will open your eyes to addiction including the way out, living life without, the law of exposure, the reward system, opioids, alcohol, and other addictions and the signs of relapse.
The panel: Matt Fanslow, Eric Ziegler, Rob Rowsell, and Tanner Brandt.
Here is a myth: People who struggle with addition come from a bad or broken home and have no support. And here is some truth: Until an addict says ‘Done’ no one can help them. Your heart may say you are done but your actions must demonstrate it.
At least one-third of you have an experience with addiction or have a close friend, family or significant other who is struggling. Use this episode to help in your desire to help yourself or someone you love with addiction.Listen and view episode notes
RR 397: Acquisition Integration – A Look Inside a New Location Transition
Acquisition Integration: A Look Inside a New Location Transition
Mike Allen, a General Manager Telle Tires and Auto Centers tells of his first-hand experience integrating a recent acquisition. This episode will show you the processes of transition and the sensitivities in customers, people, and brand when acquiring new shops.
Mike was recently involved in integration of one of Telle Tires most recent acquisition. This 10 stores 77-year-old legacy company has been on an acquisition path. Mike Allen talks about how he has lead one particular integration for the Telle family.
Aftermarket Professionals and Shop Owners will find this episode useful if they plan to expand and acquire shops. We can never say that there will be no risks with integrations but Mike’s wisdom will help you understand the excitement, opportunities, and challenges that come with growth.Listen and view episode notes
FTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.Listen and view episode notes
RR 396: Education – Inside the Automotive Business School of Canada
Education – Inside the Automotive Business School of Canada
Listen to the story of how one Automotive Business College prepares students for an Automotive Career.
Bob Greenwood, CEO of Automotive Aftermarket E-Learning Centre Ltd and Professor John Jackson from Automotive Business School of Canada.
This episode will motivate you to continue your strong message to the educators who are working hard to prepare students for a career in the aftermarket. There are great ideas in this episode to drive your inspiration to keep you or get you involved in aftermarket education.
We cover a lot of ground and I believe you’ll be impressed with what the Automotive Business School of Canada is doing to educate, intern and place students into the aftermarket.Listen and view episode notes
THA 101: Ghosting – Minimizing New Hire No Shows
Ghosting: Minimizing New Hire No Shows.
When ghosting happens, you are always wondering what you did wrong. For many, you are always improving your HR recruitment processes. We talk red carpet, culture, branding, and clear and tight communication. I guarantee you’ll be overwhelmed with the discussion.
The panel: Jonathan Ortiz from Foreign Affairs Auto, West Palm Beach, FL, Carlo Sabucco from Sils Complete Auto Care Centre, Oakville, Ontario and Peter Foreman from Integra Tire, Langley, BCListen and view episode notes
RR 395: Shop Talk 8 – Second Shop Challenge | The Power of Blacktop | Industry Image
Shop Talk 8 – Second Shop Challenge – The Power of Blacktop – Industry Image
I’m so glad to welcome John Eppstein from John’s Automotive Care in San Diego, CA, Scott Pelava from Lonsdale Auto Works in Lonsdale, MN, and former shop owner Scott ‘Gonzo’ Weaver, Scott has added trainer to his resume and continues to be a recognized writer in our industry, I’m sure you know of Gonzo’s Tool Box.
John tells us about his recent new location and a few challenges he didn’t anticipate, Scott Pelava has an idea to add a service to his shop that many would not agree with and Gonzo shares his wisdom of the ages. We also get into our industry image. A lot to chew on.
A bright and interesting moment is the talk about blacktop. Don’t miss this.Listen and view episode notes
FTR 027: Andy Bizub – Be The Dealer Alternative
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.Listen and view episode notes
RR 394: What Quality Employees Really Want – Results From a Technician Survey
What Quality Employees Really Want – Results From a Technician Survey
Join Tom Ham from Auto Centric and Automotive Management Network (AMN)as we talk about the results of a few surveys from AMN that deal with the technicians perspective on their satisfaction and needs of their job and employer.
We dive into technician related surveys about common reasons for techs to be fired, what quality employees really want, why technicians quit and why would techs change jobs and finally technician complaints.Listen and view episode notes
THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket
Up Your Game: Become a Level Five Leader and Improve You and the Aftermarket
Think of this podcast like 9 five minute Ted Talks. Here are the topics covered, Listening, Resilience, Learn to be a CEO, Perseverance, Invest in your Staff, Delegate and Get Out of the Way, Be Your Word, Have High Expectations of your Team and Train Within.
My guests each chose their topic and were given five minutes to present a succinct narrative for you.
Vic Tarasik, Major Accounts Director with RLO Training, Maryann Croce of Croce Transmissions in Norwalk, CT and smallbizvantage.com, Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre, Greg Buckley is the CEO Buckley’s Personalized Auto Care in Wilmington, DE, Shari Pheasant and her husband Jeff own A Master Mechanic, and she is known as the Queen of Horsepower, Chris Cloutier is co-owner of Golden Rule Auto Care and CEO of AutoText ME, Brian Walker is the founder and CEO of 5 Stones Media, a marketing agency and former shop owner, Bill Hill owner of Mighty Auto Pro from Medina, OH and Brett Bohlmann of HWY 7 Service Center, Newel, IAListen and view episode notes
RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
ADAS is the Next Big Thing. Advice from an ADAS Calibration Shop.
Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Katy, TX. Matthew brings his insights as an ADAS calibration shop. Matthew made the investment in ADAS calibration and he shares his strategy and challenges for being an early adopter.
Learn why Matthew Roayaee decided to invest in ADAS calibration. You’re going to get his perspectives on his challenges, what he recommends shop owners do to meet this head on and other wide open topics like barriers to entry, and training among other important issues.Listen and view episode notes