Learn Customer Communication Styles: DISC with Emily Chung [RR 636]

Learn Customer Communication Styles: DISC with Emily Chung [RR 636]

As automotive service professionals, it’s our job to educate our customers and clients. But did you ever stop to think about your approach? What is the best way to efficiently communicate with each individual (client) based on how they like to receive information? In this episode with Emily Chung, from AutoNiche, we discuss how and why it is important to code your customer and train your employees.

The key talking points for this episode reside at remarkableresults.biz/e636

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Are You Fixing Hybrids Cars? [THA 221]

Are You Fixing Hybrid Cars? [THA 221]

If you’re waiting for a sign to get into hybrid repairs then consider this your wake-up call! You can either sit back and let a specialization opportunity pass you by, or take action and embrace hybrid repairs whose cars have been around for 21 years. Our lineup includes Craig Van Battenburg, Automotive Career Development Center (ACDC), Cameron Lee, Ernie Lee’s Service Center, and Raleigh Hybrids and Eric Carlson.

They are here to help guide you through hybrid repairs, marketing, tooling, and training. The key talking points for this episode on Hybrids reside at remarkableresults.biz/a221

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Yellow and Red Envelopes with Seth Thorson [RR 635]

Yellow and Red Envelopes with Seth Thorson [RR 635]

In this episode multishop owner Seth Thorson, Eurotech Auto Repair, explains two important envelopes he has in his office. One is yellow and one is red and they contain key information if he unexpectedly was away from his business.

As shop owners you are constantly working on your business, but did you ever think about what would happen to it if you weren’t around? Where would someone find important passwords or contact information for sustaining your business? No one plans for accidents to happen but it’s important to prepare for the unexpected for your business’s survival, and for your family and employees.

The key talking points for this episode reside at remarkableresults.biz/e635

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Supreme Court Ruling with Aaron Lowe [RR 634]

Supreme Court Ruling with Aaron Lowe [RR 634]

April 6th, 2021 was a big day regarding a Supreme Court ruling where Google had violated Oracle’s copyright of its API.

Why are we talking about it and what does this have to do with the aftermarket. A lot. I’m honored to have Aaron Lowe, Senior VP of Regulatory and Government Affairs as my guest. Aaron breaks down the impact that the ruling can and will be to the industry.

Where else will you find important and relevant news coverage than the Remarkable Results Radio Podcast! Learn all about it and the impact it will have on our future. The key talking points for this episode reside on remarkableresults.biz/e634

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Specialization with Tom Palermo and John Anello [THA 220]

Specialization with Tom Palermo and John Anello [THA 220]

We are here to talk about specialization. Ever wonder what are the pros and cons to being a specialist in a certain field of repair? In this episode, we discuss fleet business with Tom Palermo, Preferred Auto Specialists, and the world of being a mobile diagnostician/programmer and ADAS calibrator from John Anello, Auto Tech on Wheels.

Listen to their approach to specializations and how they’ve adapted to the changes in our industry. This is Knowledge you need to have as you continue to learn what makes our aftermarket tic.

The key talking points for this episode reside at remarkableresults.biz/a220

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The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]

The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
If you’re a business owner there is no doubt having a business coach helps you make positive strides in your business and yourself. But what do coaches do when they want to continue to improve themselves? CAMP is the answer. The Coalition of Automotive Management Professionals was created for aftermarket coaches to network with each other. Learn how this organization was created and how their vision will help create a better aftermarket.

With me in this episode about CAMP are founders Bill Haas from Haas Performance Consulting, and Bob Greenwood, President and CEO of the Automotive Aftermarket E-Learning Center. Brian Gillis, Chief You Net Results Strategist also brings his insights to the show.

The key talking points for this episode reside at remarkableresults.biz/e633

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Keeping Your Shop Floors Clean – Why and How [CC 088]

Stephane‌ ‌Grabina,‌ ‌BMW‌ ‌Excluservice,‌ ‌Rockville,‌ ‌MD,‌ ‌and‌ ‌Scott‌ ‌Pelava,‌ ‌Lonsdale‌ ‌Auto‌ ‌
Works,‌ ‌Lonsdale,‌ ‌MN‌ ‌share‌ ‌the‌ ‌reasons‌ ‌they‌ ‌keep‌ ‌their‌ ‌floors‌ ‌clean.‌ ‌They‌ ‌use‌ ‌a‌ ‌commercial‌ ‌
floor‌ ‌scrubber.‌ ‌Learn‌ ‌how‌ ‌and‌ ‌why‌ ‌these‌ ‌two‌ ‌successful‌ ‌shop‌ ‌owners‌ ‌have‌ ‌invested‌ ‌in‌ ‌
keeping‌ ‌their‌ ‌shop‌ ‌floors‌ ‌clean.‌ ‌

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Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]

Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]

A common phrase people use is “family over everything.” But how many people truly live that mantra? Fernando and Jonathan Osorio are more than just two brothers owning an automotive business. We hear about their approach to business coaching while their business was only a few months old and the emotional bond when Fernando donated his kidney to save Jonathan’s life.

Prepare to be inspired as you listen to this heartwarming episode. Thanks to the Osorio brothers for sharing this great story.

The key talking points for this episode can be found on the website remarkableresults.biz/e632

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Tires as a Profit Center [THA 219]

Tires as a Profit Center [THA219]

Did you know that roughly 33% of tires that come through your shop on customer’s vehicles need to be replaced? Are you willing to see that money go to someone else? It’s time to turn your business into a one-stop shop for your customers! Find out how in this episode with shop owners who love tires!

You can also watch the show’s video and get the key talking points at remarkableresults.biz/a219

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EOS Part 3: People with Barry Barrett [RR 631]

EOS Part 3: People with Barry Barrett [RR 631]

In this Part 3 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer we discuss the vital essence of any business, its people. Are you surrounding yourself with the right people? Are they doing the right job in your business? Do they share the same core values as yourself? Barry challenges the way you think about yourself and your people.

The key talking points for this episode with Barry Barrett reside at remarkableresults.biz/e631

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ASE Educational Foundation [RR 630]

ASE Educational Foundation [RR 630]

Many of us support education at the high school and college level giving of our time, guidance, and advice to advisory boards. If you are not I highly recommend getting involved. There are not enough independent voices on advisory boards. This is an important show where you will learn the role of the ASE Education Foundation in our schools and who is the biggest poachers of technician talent.

Find the key talking points for this episode at remarkableresults.biz/e630

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Managing Family Business Dynamics [THA 218]

Managing Family Business Dynamics [THA 218]

Too often we are subject to the stereotypes associated with family working in business together…favoritism, entitlement, a cloudy culture. But with a clearly defined role, you can actually celebrate having family involved and enjoy watching your business flourish. My panel shares their wisdom on walking the fine line integrating family into your business.

The panel: Judy Walter, Zimmerman’s Automotive, Mechanicsburg, PA
John Klarkowski, AutoPro Auto Service, Brooklyn Park, MN
Joe Hanson, Gordies Garage, Roseville, MI.

Find the key talking points at remarkableresults.biz/a218

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Scan Tools Part 1 [RR 629]

Scan Tools Part 1 [RR 629]

Scan tools…who should be the one investing in scan tools? The owner? The technician? How often are you turning away jobs because you don’t have the right tool? Does a journeyman plumber need to buy their own tools to do a job? I don’t think so! These are all questions we cover in this episode with Matt Fanslow, Keith Perkins, and Bill Nalu. A wide-open panel discussion you will enjoy and learn just one thing.

The key talking points for this episode reside at remarkablersults.biz/e629

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Women Shop Owners Round Table [CC 087]

In honor of March’s Women History Month, I assembled a panel of lady shop owners to discuss the women’s role in the aftermarket. The ladies brought some wide-ranging perspectives and I loved the trajectory of this discussion. No matter your position or gender in our beloved aftermarket give this episode your due. The ladies were on fire.

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From Hobby to Drift Racing Career with Matthew Haugen [RR 628]

From Hobby to Drift Racing Career with Matthew Haugen [RR 628]

Has your love of cars turned from hobby to career? Was it on the backburner as you pursue other ventures but somehow you always circled back to it? In this episode with 28 year old Matthew Haugen we learn his journey from being a baby in diapers trying to take off the wheels of his dad’s corvette, to becoming a professional drifter and successful YouTube influencer, with a special trip to Japan in between. Find out how he did it!

Find the key talking points for this episode at remarkableresults.biz/e628

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Auto Repair in the Decade of the Nineties [THA 217]

Auto Repair in the Decade of the Nineties [THA 217]

It’s quite fitting this episode is being released on a Thursday…because it is the quintessential #throwbackthursday. My panel is taking a trip down memory lane in the 1990’s…the era of OBD2 and the huge shift in technology. Change is never easy but it is always a necessity, hear how my guests handled the changes and adapted in order to move forward. You can watch the video of this episode and find the key talking points at remarkableresults.biz/a217

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