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Forensic DVI: Bringing Crime-Scene Discipline to Vehicle Care
After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation, and a disciplined search for the truth. Nothing is assumed. Everything is examined. That mindset translates perfectly to our work. When we perform a Digital Vehicle Inspection—or what I prefer to…
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Call Us – It’s OK
Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back at the…
I Need Your Help, Again!
A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I got all…
We Should be Rivaled
We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is…
Ask Your Customers
Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is…
A Dream Has No Limits
I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.” My mind…
Dinner Talk – Everyone’s An Expert
When I go to dinner with friends, I enjoy listening, just like I do on my podcasts. I hear…
Imagine
Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to love cars…
You Can Help – Will You?
When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know me over…
Developing Talent
I had the privilege to hear from a friend this past week on his commitment to developing the talent…
Tires Go Round and in the Bank
When I host and produce the weekly single subject Town Hall Academy, it gives me great reward to get…
Why Are You Loyal?
We needed a few groceries so we decided to pull into one of these megastores in the suburbs. To…
Are You Playing Checkers or Chess with your Resources?
I learned the game of chess years ago but never got into it, but rekindled my knowledge about chess…
Charging What You Are Worth – Part 2
We presented a Town Hall Academy on ‘Charging What You Are Worth’. It is amazing how many listens we…
Only Real Maple Syrup on My Pancakes
I will not order pancakes at a restaurant that doesn’t serve real maple syrup. I always wanted to understand…
Shop Fire – Protect Yourself
Sometimes I do, and sometimes I don’t comment in my blog about an episode recently released. I’ve got no…
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