I get emails and messages regarding the awesomeness of the work we do in building a learning library of…

Early in 2021, I interviewed the recipients of the first annual AAPEX 2020 Awards; Shop Owner of the Year,…

Have you walked one of your regional malls lately? I recently spent time at our one big regional 1.6…

Feet ache? Can’t see well? Back hurt? Does your knee hurt? You may need a specialist in each of…

Of late there has been a lot of dialogue around my circles about being paid for the value you…

Have you learned and experienced the powerful adage ‘When We Teach We Learn’. Ask any trainer if it is…

This past weekend, Sirius XM played the top 100 Beatles songs, voted by their listener. During a busy weekend,…

Flipping through channels, there it was, the beloved ‘Wizard of Oz’. I just can’t help but stop and get…

If you had known then what you know now, would you have opened your own shop? Every day new…

Customers want a great experience. They have preconceived expectations on how their experience with you is going to happen.…

Are change forces blowing harder and faster than we realize? And are we creating them? A restaurant in my…

Flour, water, salt, and yeast makes bread. Just about every recipe has these ingredients. That’s pretty basic and most…