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Continuing the Language Shift – BTW Don’t Skip This!
The language shift in business isn’t coming—it’s already here. More and more, I find validation in the evolving job titles across industries. Roles are being redefined. Words are being elevated. And with that shift comes a change in how professionals see themselves—and how customers perceive them. I’ve also been receiving…
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Are You Sharing Your Financial Statements?
A business is often more successful when owners are open and honest about their finances. Many of our industry’s…
6 Excuses Why Shops Have Not Embraced an Apprentice Program
Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program.…
VP of Fun
Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is…
Does Your Customer Know That You Know How to Fix Cars?
Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do you make…
I Got an Ear Full
If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a Manufacturers’s perspective,…
Great Place to Work
Do you have a great place to work? Do your people believe you have a great place to work?…
Everyone’s Recruiting. Everyone.
What to pay. How to recruit. I was filling up the car with petro. Hanging from the hose was…
AAPEX Awards
Each year AAPEX, rightfully so, honors many in the distribution and supplier segment of our industry. Two years ago,…
Summer Car Shows – Good for the Soul
Two car shows this week. It’s summer, and the classic cars are eye candy. I’m on the hunt to…
Perfect Timing
August is a great month to start setting your sights on Fall. Conferences, marketing, training, strategies for new business,…
Call Us – It’s OK
Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back at the…
I Need Your Help, Again!
A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I got all…
We Should be Rivaled
We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is…
Ask Your Customers
Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is…
A Dream Has No Limits
I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.” My mind…
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