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The Power of Margin
We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts…
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Everyone’s Recruiting. Everyone.
What to pay. How to recruit. I was filling up the car with petro. Hanging from the hose was…
AAPEX Awards
Each year AAPEX, rightfully so, honors many in the distribution and supplier segment of our industry. Two years ago,…
Summer Car Shows – Good for the Soul
Two car shows this week. It’s summer, and the classic cars are eye candy. I’m on the hunt to…
Perfect Timing
August is a great month to start setting your sights on Fall. Conferences, marketing, training, strategies for new business,…
Call Us – It’s OK
Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back at the…
I Need Your Help, Again!
A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I got all…
We Should be Rivaled
We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is…
Ask Your Customers
Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is…
A Dream Has No Limits
I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.” My mind…
Dinner Talk – Everyone’s An Expert
When I go to dinner with friends, I enjoy listening, just like I do on my podcasts. I hear…
Imagine
Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to love cars…
You Can Help – Will You?
When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know me over…
