Latest Blog

Innovate or Stagnate

By Carm Capriotto, AAP | Sep 8, 2026

Look around. Listen up. There are new developments happening across our industry every day. New technology. New tools. New ideas. New ways of solving problems. But innovation isn’t just about buying the latest technology. It is about asking a better question: How can we do what we do better? Innovations…

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All Articles and Blog Posts

The Myth of Common Sense

By Carm Capriotto, AAP | 09/11/2023

“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action

Back to School

By Carm Capriotto, AAP | 09/04/2023

A favorite movie of mine, a comedy, is Back To School. It starred Rodney Dangerfield as a successful businessman…

You Control the Throttle

By Carm Capriotto, AAP | 08/28/2023

Think of the gas pedal in your car or truck or the lever pushed and pulled by a train…

You Need a Playbook

By Carm Capriotto, AAP | 08/16/2023

I’ve been thinking a lot lately about all the facets of leading a successful and profitable business. In some…

If You Are Not Sitting on the Edge, Then You Are Taking Up Too Much Room

By Carm Capriotto, AAP | 08/07/2023

Are you experiencing what I am with the speed of life? Such a fast-paced world. Staying current is essential…

Shedding Certain Beliefs

By Carm Capriotto, AAP | 07/31/2023

What would life be like if what you believe was not the truth? We often take for granted the…

Succession – Not the HBO Series but Maybe!

By Carm Capriotto, AAP | 07/24/2023

Auto service business family succession on a concrete plan to move ownership to the next generation.

Who Is Oiling the Tin Man?

By Carm Capriotto, AAP | 07/18/2023

aftermarket professionals increasingly understand the importance of continuous growth and development. Leaders actively seek to expand their knowledge and skills via coaching, networking, and absorbing our podcast content.

Have Your Manager Present Your P & L Back to You

By Carm Capriotto, AAP | 07/12/2023

A few weeks ago, Tracy and I had the honor to hang out with a group of Operations Directors…

Wake Up Call

By Carm Capriotto, AAP | 07/04/2023

When I get a feeling about an important topic to discuss on the podcast, there is always the hope…

It’s About Parenting

By Carm Capriotto, AAP | 06/27/2023

It was Coach Rod Olson who said ‘It’s About Parenting’. Rod Olson is the coach’s coach. Sports and even…

I Challenge You: Brakes For Breasts

By Carm Capriotto, AAP | 06/19/2023

I’m asking you to step to the plate for Brakes for Breasts. Tracy and I continue to support Brakes…

Five Guidelines for Making Dispatch Work in Your Shop

By Carm Capriotto, AAP | 06/08/2023

As someone who works in the automotive industry, I’m sure you are very interested in learning more about how…

I’ll Get To It!

By Carm Capriotto, AAP | 05/26/2023

A busy person lives in an “I’ll get to it” world. I may be guilty of this.🙂 Is it…

Turning Struggle Into Success

By Carm Capriotto, AAP | 05/15/2023

I know that our podcast ‘Ministry’ of the last eight years has helped many people hear great stories of…

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Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

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Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

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Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

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The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

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The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

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Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

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Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

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Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

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How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

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Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]

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2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

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