Latest Blog

Advice That Makes You Uncomfortable May Be The Very Advice You Need To Hear

By Carm Capriotto, AAP | Oct 31, 2026

Have you ever asked a question on social media hoping someone would confirm what you already believe? Think about that for a moment. In the echo chamber of social media, you can ask just about anything and find someone who agrees with you. You’ll also find people who strongly disagree.…

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Brining Attention To Sometimes Invisible Thoughts or Issues

Do We Value the Knowledge We’ve Learned?

By Carm Capriotto, AAP | 12/26/2023

Many have said on our podcast that it takes 10,000 hours to master a skill. That number seems daunting.…

So Happy Making 2% Net Profit. Really?

By Carm Capriotto, AAP | 12/17/2023

Should I be happy for you when you say that you made 2% net profit in my business? It’s…

I Don’t Think So

By Carm Capriotto, AAP | 11/20/2023

Please don’t think training is good for you, like food, exercise or sleep. I’ve heard every excuse that includes…

Do You Really Value Your Investment?

By Carm Capriotto, AAP | 11/13/2023

I’ve been listening to stories about getting the courage to charge enough. Be it labor rate or proper margins…

 Go With Your Gift, Really

By Carm Capriotto, AAP | 11/09/2023

If you’ve taken any individual evaluation, you can learn much about yourself and how and why you do things.…

You Make ALL that Money!

By Carm Capriotto, AAP | 10/13/2023

There is a misconception by many team members that every dollar you take in goes into the owner’s pocket.…

Sing A Song!

By Carm Capriotto, AAP | 10/05/2023

The Value of Music Ever find yourself in a super positive place and want the feeling to continue? What…

Experience and Intuition will Nail the Floor Squeak in Your Bay

By Carm Capriotto, AAP | 09/18/2023

You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears…

The Myth of Common Sense

By Carm Capriotto, AAP | 09/11/2023

“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action

Back to School

By Carm Capriotto, AAP | 09/04/2023

A favorite movie of mine, a comedy, is Back To School. It starred Rodney Dangerfield as a successful businessman…

You Control the Throttle

By Carm Capriotto, AAP | 08/28/2023

Think of the gas pedal in your car or truck or the lever pushed and pulled by a train…

You Need a Playbook

By Carm Capriotto, AAP | 08/16/2023

I’ve been thinking a lot lately about all the facets of leading a successful and profitable business. In some…

If You Are Not Sitting on the Edge, Then You Are Taking Up Too Much Room

By Carm Capriotto, AAP | 08/07/2023

Are you experiencing what I am with the speed of life? Such a fast-paced world. Staying current is essential…

Shedding Certain Beliefs

By Carm Capriotto, AAP | 07/31/2023

What would life be like if what you believe was not the truth? We often take for granted the…

Succession – Not the HBO Series but Maybe!

By Carm Capriotto, AAP | 07/24/2023

Auto service business family succession on a concrete plan to move ownership to the next generation.

Latest Episodic Education

Lost in Translation: Why Customers Ignore Deferred Work [RR 1116]

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Are You Diagnosing Vehicles or Just Throwing Parts at Them? [THA 509]

10/30/2026

You Don’t Have to Be a Programmer to Build AI Tools for Your Shop [RR 1115]

10/27/2026

Why Electrical Fundamentals, Service Information, and Technician Training Matter [THA 508]

10/23/2026

Shop Succession Without Retirement: How Three Employees Became Owners [RR 1114]

10/20/2026

From Technician to Shop Owner: The Challenges You Never Saw Coming [THA 507]

10/16/2026

Authenticity Is Your Shop’s Best Marketing Strategy [RR 1113]

10/13/2026

The Human Side of Auto Repair: Emotional Intelligence, Mentorship, and Leadership [THA 506]

10/09/2026

AAPEX 2026: What to See, Learn, and Experience [RR 1112]

10/06/2026

How to Turn Call Recordings Into Coaching, Conversions, and Customers [THA 505]

10/02/2026

Stop Losing Price Shoppers: Give Them a Price Range [RR 1111]

09/29/2026

Work Together, Thrive Together, Build a Business You Can Sell [THA 504]

09/25/2026

Inside the Role of a Performance and Accountability Team Leader [RR 1110]

09/22/2026

How to Develop a General Manager for Your Auto Repair Shop [THA 503]

09/18/2026

From Daily Profit to Long-Term Business Value [RR 1109]

09/15/2026

The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]

09/11/2026

The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]

09/08/2026

Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

09/04/2026

Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

09/01/2026

Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

08/28/2026

Top 5 Qualities of a Genuine Service Advisor [RR 1106]

08/25/2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08/21/2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08/18/2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08/14/2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08/11/2026