In a recent episode with shop owner Tomi Oliva, he said the words ‘Willingness to Train’. It is a…

In recent episodes, the words fear and courage came up. No doubt, we need to deal with fear in…

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

Are You a Career Counselor? Many shop owners know most of their team wants to see how they fit…

We Must Communicate That We Are a High-Tech Industry. We must get up on our soap box and communicate…

I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain, I also…

I previously wrote about five excuses we hear about why not hire a business coach or consultant. Read that…

If this blog post does not pertain to you, I bet you know someone who can benefit from this…

“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist?  Are…

I admired a man who made deals on a napkin. The napkin has been an iconic representation of ideas…

Here is an idea that has come to reality that will contribute to you and your teams’ success.

My Techs Won’t Go To Training. Why technician training is critical to a profitable auto service business.

In December 2022, we released a very important episode with author and customer experience consultant John DeJulius. It is…

In a recent Town Hall on ‘Details’ we discussed the importance of a clean bathroom. Please don’t discount this…

There is so much traction inside our industry with shop owners that are building great cultures and top teams.…