Latest Blog

 Your Comebacks Are Speaking. Great Leaders Listen.

By Carm Capriotto, AAP | Sep 21, 2026

Every comeback has a lesson. The only question is whether you’re willing to learn it. After more than 11 years of podcast conversations with shop owners, educators, coaches, and automotive repair professionals, one topic keeps coming up: Comebacks. Most people see them as failures. The best leaders see them as…

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Brining Attention To Sometimes Invisible Thoughts or Issues

Sing A Song!

By Carm Capriotto, AAP | 10/05/2023

The Value of Music Ever find yourself in a super positive place and want the feeling to continue? What…

Experience and Intuition will Nail the Floor Squeak in Your Bay

By Carm Capriotto, AAP | 09/18/2023

You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears…

The Myth of Common Sense

By Carm Capriotto, AAP | 09/11/2023

“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action

Back to School

By Carm Capriotto, AAP | 09/04/2023

A favorite movie of mine, a comedy, is Back To School. It starred Rodney Dangerfield as a successful businessman…

You Control the Throttle

By Carm Capriotto, AAP | 08/28/2023

Think of the gas pedal in your car or truck or the lever pushed and pulled by a train…

You Need a Playbook

By Carm Capriotto, AAP | 08/16/2023

I’ve been thinking a lot lately about all the facets of leading a successful and profitable business. In some…

If You Are Not Sitting on the Edge, Then You Are Taking Up Too Much Room

By Carm Capriotto, AAP | 08/07/2023

Are you experiencing what I am with the speed of life? Such a fast-paced world. Staying current is essential…

Shedding Certain Beliefs

By Carm Capriotto, AAP | 07/31/2023

What would life be like if what you believe was not the truth? We often take for granted the…

Succession – Not the HBO Series but Maybe!

By Carm Capriotto, AAP | 07/24/2023

Auto service business family succession on a concrete plan to move ownership to the next generation.

Who Is Oiling the Tin Man?

By Carm Capriotto, AAP | 07/18/2023

aftermarket professionals increasingly understand the importance of continuous growth and development. Leaders actively seek to expand their knowledge and skills via coaching, networking, and absorbing our podcast content.

Have Your Manager Present Your P & L Back to You

By Carm Capriotto, AAP | 07/12/2023

A few weeks ago, Tracy and I had the honor to hang out with a group of Operations Directors…

Wake Up Call

By Carm Capriotto, AAP | 07/04/2023

When I get a feeling about an important topic to discuss on the podcast, there is always the hope…

It’s About Parenting

By Carm Capriotto, AAP | 06/27/2023

It was Coach Rod Olson who said ‘It’s About Parenting’. Rod Olson is the coach’s coach. Sports and even…

I Challenge You: Brakes For Breasts

By Carm Capriotto, AAP | 06/19/2023

I’m asking you to step to the plate for Brakes for Breasts. Tracy and I continue to support Brakes…

Five Guidelines for Making Dispatch Work in Your Shop

By Carm Capriotto, AAP | 06/08/2023

As someone who works in the automotive industry, I’m sure you are very interested in learning more about how…

Latest Episodic Education

Inside the Role of a Performance and Accountability Team Leader [RR 1110]

09/22/2026

How to Develop a General Manager for Your Auto Repair Shop [THA 503]

09/18/2026

From Daily Profit to Long-Term Business Value [RR 1109]

09/15/2026

The Automotive Hiring Cycle: When and How to Recruit Top Technicians [THA 502]

09/11/2026

The Power of Financing: A Growth Tool for Auto Repair Shops [RR 1108]

09/08/2026

Daily Habits That Build a Stronger Auto Repair Shop Culture [THA 501]

09/04/2026

Rapid-Fire Automotive News: AI, EVs, Autonomous Vehicles, and the $19B Trade School Boom [RR 1107]

09/01/2026

Brakes for Breasts: How Auto Repair Shops Are Fighting Breast Cancer [THA 500]

08/28/2026

Top 5 Qualities of a Genuine Service Advisor [RR 1106]

08/25/2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08/21/2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08/18/2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08/14/2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

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Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

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Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08/04/2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07/31/2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07/28/2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07/24/2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07/21/2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07/17/2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07/14/2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07/10/2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

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AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07/03/2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06/30/2026