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The Power of Margin

By Carm Capriotto, AAP | Jun 30, 2025

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts…

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Only One Way to Go and That is UP

By Carm Capriotto, AAP | 10/20/2022

We’ve got over 1,100 episodes inside the Aftermarket Radio Network. And since our inception 7 ½ years ago, there…

How is Your Power of Curiosity and Intution?

By Carm Capriotto, AAP | 10/11/2022

Curiosity is a powerful tool. It helps us to stay open-minded and creative. Intuition is a way of knowing…

Tangible Mechanism

By Carm Capriotto, AAP | 10/03/2022

Recently on a podcast with Coach Dave Schedin, (HERE) he mentioned ‘Tangible Mechanism.’ I quickly put those two words…

Repair Order Audit

By Carm Capriotto, AAP | 09/12/2022

I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing…

Top of Your Listen List

By Carm Capriotto, AAP | 08/27/2022

Every shop owner in North America has the privilege of not letting their education get in the way of…

One Choice: Fix the Business or You First!

By Carm Capriotto, AAP | 08/09/2022

The strongest recurring theme when I talk to top shop operators is that every business needs a clear goal…

Training as a Required Pillar

By Carm Capriotto, AAP | 07/27/2022

So many discussions lately, both on and off the podcast microphone, have prompted me to drive a training strategy…

Paycheck to Paycheck

By Carm Capriotto, AAP | 07/24/2022

We are all feeling the pinch of inflation. In the last gas crunch, there were many on the expressways…

Motorist Assurance Program: A Listening Challenge

By Carm Capriotto, AAP | 06/27/2022

A Listening Challenge A challenge: After you listen to the entire episode, please let me know why you would…

From Employment to Ownership

By Carm Capriotto, AAP | 06/19/2022

Many shop owners would like to find a path to retirement, and they are sitting on the sidelines waiting…

The Undeniable Power of Processes

By Carm Capriotto, AAP | 05/31/2022

Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are the true…

Five Must Dos to Make Your Ethics Rule

By Carm Capriotto, AAP | 05/16/2022

The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is a system…

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