Every shop owner in North America has the privilege of not letting their education get in the way of…

The strongest recurring theme when I talk to top shop operators is that every business needs a clear goal…

So many discussions lately, both on and off the podcast microphone, have prompted me to drive a training strategy…

We are all feeling the pinch of inflation. In the last gas crunch, there were many on the expressways…

A Listening Challenge A challenge: After you listen to the entire episode, please let me know why you would…

Many shop owners would like to find a path to retirement, and they are sitting on the sidelines waiting…

Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are the true…

The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is a system…

Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power…

I believe that taking a deep dive into your procedures will become an important strategy to growing a stronger…

Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics? Will you…

Excuses abound for not hiring a business coach. It is usually all about the owner who keeps making excuses…