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Forensic DVI: Bringing Crime-Scene Discipline to Vehicle Care
After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation, and a disciplined search for the truth. Nothing is assumed. Everything is examined. That mindset translates perfectly to our work. When we perform a Digital Vehicle Inspection—or what I prefer to…
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Are Your Employees Your Biggest Advocate and Fan?
There is so much traction inside our industry with shop owners that are building great cultures and top teams.…
Five Ways to Spot a Toxic Employee
Recently in episode 713 with Dr. Dave Weiman, we talked about handling toxic employees. The episode was a refreshing…
Only One Way to Go and That is UP
We’ve got over 1,100 episodes inside the Aftermarket Radio Network. And since our inception 7 ½ years ago, there…
How is Your Power of Curiosity and Intution?
Curiosity is a powerful tool. It helps us to stay open-minded and creative. Intuition is a way of knowing…
Tangible Mechanism
Recently on a podcast with Coach Dave Schedin, (HERE) he mentioned ‘Tangible Mechanism.’ I quickly put those two words…
Repair Order Audit
I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing…
Top of Your Listen List
Every shop owner in North America has the privilege of not letting their education get in the way of…
One Choice: Fix the Business or You First!
The strongest recurring theme when I talk to top shop operators is that every business needs a clear goal…
Training as a Required Pillar
So many discussions lately, both on and off the podcast microphone, have prompted me to drive a training strategy…
Paycheck to Paycheck
We are all feeling the pinch of inflation. In the last gas crunch, there were many on the expressways…
Motorist Assurance Program: A Listening Challenge
A Listening Challenge A challenge: After you listen to the entire episode, please let me know why you would…
From Employment to Ownership
Many shop owners would like to find a path to retirement, and they are sitting on the sidelines waiting…
The Undeniable Power of Processes
Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are the true…
Five Must Dos to Make Your Ethics Rule
The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is a system…
Know Your Strengths
Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power…
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