Latest Blog

Are You Professional Enough?

By Carm Capriotto, AAP | Jun 1, 2026

“I’m a professional.” That’s very easy to say. I own a business. I make money. I have customers. I have an LLC. Maybe even multiple locations. But does owning a business automatically make someone a professional? What is the real standard for professionalism? Is it self-declared? Or is it something…

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Turning Struggle Into Success

By Carm Capriotto, AAP | 05/15/2023

I know that our podcast ‘Ministry’ of the last eight years has helped many people hear great stories of…

Do You Listen to your Gut?

By Carm Capriotto, AAP | 05/09/2023

Have you ever wondered how you get feelings about people and situations? It happens to me all the time.…

Are You Investing in Tuition for Your People?

By Carm Capriotto, AAP | 04/30/2023

Last week I attended a breakfast for all Technology Advisory Councils at our local community college. I sit on…

Stuck? Get Your MOJO Back.

By Carm Capriotto, AAP | 04/23/2023

Have you ever felt like you’re stuck in a rut, unable to make progress? Where are your creative juices?…

The Willingness to Train

By Carm Capriotto, AAP | 04/10/2023

In a recent episode with shop owner Tomi Oliva, he said the words ‘Willingness to Train’. It is a…

 The Power of Courage

By Carm Capriotto, AAP | 04/03/2023

In recent episodes, the words fear and courage came up. No doubt, we need to deal with fear in…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 03/26/2023

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

Shaping Careers, You Must!

By Carm Capriotto, AAP | 03/12/2023

Are You a Career Counselor? Many shop owners know most of their team wants to see how they fit…

Are We Ready to Become the Master Communicator?

By Carm Capriotto, AAP | 03/06/2023

We Must Communicate That We Are a High-Tech Industry. We must get up on our soap box and communicate…

Well Oiled Machine, Makes for a Happy Patient

By Carm Capriotto, AAP | 02/20/2023

I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain, I also…

 Important Benefits You Get by Hiring a Business Coach

By Carm Capriotto, AAP | 02/14/2023

I previously wrote about five excuses we hear about why not hire a business coach or consultant. Read that…

Four Signs your Shop is Flatlining

By Carm Capriotto, AAP | 02/08/2023

If this blog post does not pertain to you, I bet you know someone who can benefit from this…

Are You Stuck in a Business Strategy?

By Carm Capriotto, AAP | 01/23/2023

“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist?  Are…

The Napkin

By Carm Capriotto, AAP | 01/16/2023

I admired a man who made deals on a napkin. The napkin has been an iconic representation of ideas…

 A New Idea into Reality in 2023

By Carm Capriotto, AAP | 01/08/2023

Here is an idea that has come to reality that will contribute to you and your teams’ success.

Latest Episodic Education

Stop Hiring in Panic Mode: Build a Recruiting Pipeline for Your Shop [RR 1094]

06/02/2026

When Personal Stress Walks Into the Shop: How Leaders Protect Performance [THA 487]

05/29/2026

From Guesswork to Process: Modern Diagnostic Strategies for Auto Repair Shops [RR 1093]

05/26/2026

Failing at Retirement: Building Eight Shops in Eight Years [THA 486]

05/22/2026

The AI-Driven Auto Repair Leader: Using Technology as Your Strategic Thought Partner [RR 1092]

05/19/2026

The Rise of the Specialist: Redefining Automotive Professionalism [THA 485]

05/15/2026

15 Headlines in 30 Minutes: Rapid Fire Automotive News For Shop Owners [RR 1091]

05/12/2026

Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]

05/08/2026

Auto Repair Marketing Isn’t What You Think (AI Is Changing Everything) [RR 1090]

05/05/2026

Turn Your Parts Spend Into Team Rewards with the NAPA Team Tool Rebate [THA 483]

05/01/2026

Detective Mind Mapping: A Forensic Approach to Automotive Diagnostics [RR 1089]

04/28/2026

The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]

04/24/2026

Build Customer Loyalty: Branding, Event Planning, and Community [RR 1088]

04/21/2026

Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]

04/17/2026

Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087]

04/14/2026

How to Get Unstuck When Your Auto Repair Business Stops Growing [THA 480]

04/10/2026

The “Monster” in Your Head Is Costing Your Shop Money [RR 1086]

04/07/2026

Batman Needs a Robin: Meet Your Shop’s New Sidekick Ninja App [THA 479]

04/03/2026

Stop Leaving Money on the Table: How to Master Your Shop Management System [RR 1085]

03/31/2026

Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478]

03/27/2026

Is Your Shop the Problem? Hard Truths from the Voice of the Technician Survey Results [RR 1084]

03/24/2026

General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477]

03/20/2026

Own the Technician Shortage: How One Shop Owner is Transforming Industry Recruitment [RR 1083]

03/17/2026

The Affordability Myth in Auto Repair: Rethinking How Service Advisors Present Repairs [THA 476]

03/13/2026

Stop Winging Human Resources in Your Auto Repair Shop [RR 1082]

03/10/2026