Latest Blog

Go Silent

By Carm Capriotto, AAP | Jun 29, 2026

Do you have an app that silences your phone for a set period of time? I do. Whenever I record a podcast, and every recording is important, I put my phone into silent mode for the exact amount of time I need. No interruptions. No distractions. No temptation. The best…

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All Articles and Blog Posts

It’s About Parenting

By Carm Capriotto, AAP | 06/27/2023

It was Coach Rod Olson who said ‘It’s About Parenting’. Rod Olson is the coach’s coach. Sports and even…

I Challenge You: Brakes For Breasts

By Carm Capriotto, AAP | 06/19/2023

I’m asking you to step to the plate for Brakes for Breasts. Tracy and I continue to support Brakes…

Five Guidelines for Making Dispatch Work in Your Shop

By Carm Capriotto, AAP | 06/08/2023

As someone who works in the automotive industry, I’m sure you are very interested in learning more about how…

I’ll Get To It!

By Carm Capriotto, AAP | 05/26/2023

A busy person lives in an “I’ll get to it” world. I may be guilty of this.🙂 Is it…

Turning Struggle Into Success

By Carm Capriotto, AAP | 05/15/2023

I know that our podcast ‘Ministry’ of the last eight years has helped many people hear great stories of…

Do You Listen to your Gut?

By Carm Capriotto, AAP | 05/09/2023

Have you ever wondered how you get feelings about people and situations? It happens to me all the time.…

Are You Investing in Tuition for Your People?

By Carm Capriotto, AAP | 04/30/2023

Last week I attended a breakfast for all Technology Advisory Councils at our local community college. I sit on…

Stuck? Get Your MOJO Back.

By Carm Capriotto, AAP | 04/23/2023

Have you ever felt like you’re stuck in a rut, unable to make progress? Where are your creative juices?…

The Willingness to Train

By Carm Capriotto, AAP | 04/10/2023

In a recent episode with shop owner Tomi Oliva, he said the words ‘Willingness to Train’. It is a…

 The Power of Courage

By Carm Capriotto, AAP | 04/03/2023

In recent episodes, the words fear and courage came up. No doubt, we need to deal with fear in…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 03/26/2023

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

Shaping Careers, You Must!

By Carm Capriotto, AAP | 03/12/2023

Are You a Career Counselor? Many shop owners know most of their team wants to see how they fit…

Are We Ready to Become the Master Communicator?

By Carm Capriotto, AAP | 03/06/2023

We Must Communicate That We Are a High-Tech Industry. We must get up on our soap box and communicate…

Well Oiled Machine, Makes for a Happy Patient

By Carm Capriotto, AAP | 02/20/2023

I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain, I also…

 Important Benefits You Get by Hiring a Business Coach

By Carm Capriotto, AAP | 02/14/2023

I previously wrote about five excuses we hear about why not hire a business coach or consultant. Read that…

Latest Episodic Education

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06/30/2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06/26/2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06/23/2026

Why Auto Repair Specialists Leave Our Industry (And How Shop Owners Can Keep Them) [THA 490]

06/19/2026

2026 Automotive Training Trends Every Professional Shop Owner Needs to Know [RR 1096]

06/16/2026

Motor Oil supply Crisis: Fact, Friction, and What Happens Next [THA 489]

06/12/2026

Anyone Can Teach, But Not Everyone Can Educate: Lessons from 30 Years in Automotive Training [RR 1095]

06/09/2026

From Data to Loyalty: How AI and Hospitality Are Redefining Shop Growth [THA 488]

06/05/2026

Stop Hiring in Panic Mode: Build a Recruiting Pipeline for Your Shop [RR 1094]

06/02/2026

When Personal Stress Walks Into the Shop: How Leaders Protect Performance [THA 487]

05/29/2026

From Guesswork to Process: Modern Diagnostic Strategies for Auto Repair Shops [RR 1093]

05/26/2026

Failing at Retirement: Building Eight Shops in Eight Years [THA 486]

05/22/2026

The AI-Driven Auto Repair Leader: Using Technology as Your Strategic Thought Partner [RR 1092]

05/19/2026

The Rise of the Specialist: Redefining Automotive Professionalism [THA 485]

05/15/2026

15 Headlines in 30 Minutes: Rapid Fire Automotive News For Shop Owners [RR 1091]

05/12/2026

Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]

05/08/2026

Auto Repair Marketing Isn’t What You Think (AI Is Changing Everything) [RR 1090]

05/05/2026

Turn Your Parts Spend Into Team Rewards with the NAPA Team Tool Rebate [THA 483]

05/01/2026

Detective Mind Mapping: A Forensic Approach to Automotive Diagnostics [RR 1089]

04/28/2026

The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]

04/24/2026

Build Customer Loyalty: Branding, Event Planning, and Community [RR 1088]

04/21/2026

Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]

04/17/2026

Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087]

04/14/2026

How to Get Unstuck When Your Auto Repair Business Stops Growing [THA 480]

04/10/2026

The “Monster” in Your Head Is Costing Your Shop Money [RR 1086]

04/07/2026