RR 145: Dennis Montalbano from German Auto Repair

Dennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume.

Dennis then became the youngest Snap On Tools dealer at 22 years old and then the youngest Field Manager for Snap On at 30 years old. He moved to Fresno in 1982 with Snap On and purchased German Auto Repair in 1989.

Dennis shares his thoughts and wisdom on telematics and who should own data. He has advice for service writers and shares his views on paying for technician training.

Montalbano also reveals his very simple way to build your own demographic study of all your customers. Dennis also discusses the value that the independent repair providers bring to the motoring public in a very astute analogy vs. big box stores and dealerships.

A classic car collector who owns his first purchased car, a 1956 Corvette that he has owned for over 45 years. He is also a trained California certified Lemon Law arbitrator for over 16 years. Dennis currently serves on the Executive Board of Directors for the Fresno Regional Workforce Investment Board.

As  ASCCA (Automotive Service Councils of California) President in 2011 and again in 2016, his passion for the industry is what drives him to serve.

Overview of German Auto Repair

Years in industry: 46
Years in business ownership: 27
Number of technicians: 4
Number of lifts: 4
Number of bays 6
Annual estimated volume: $1MM
Days Open: M-F
Specialty: 49 Years in Fresno only servicing European Vehicles
Aftermarket association memberships: President of ASCCA – CAWA – CSBA
Special Accreditation's: Bosch Tech 5  – California State Certified Arbitrator
Supplier marketing group: Bosch Authorized Service Center since 1989
Philanthropy: Executive Director Fresno Area Workforce Investment Board – Youth Chair

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This episode is brought to you by Federal-Mogul MotorpartEpisode Logo Sponsored By v1s and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.