AAPEX 2021 Service Award Winners [RR 697]
I had the privilege to speak with the AAPEX 2021 service award winners while at AAPEX. Be a fly on the wall as they discuss what it was like to receive the call that they were award winners and what it means to them. They were selected based on the guidelines of the nomination process and the final voting and filtering from industry professionals. Congrats again to Matt Fanslow, Eric and Jaime Carlson and Brittany Schindler, your awards are well deserved.
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PAVE Training Part 1 [CC 100]
Here’s another special CarmCast highlighting PAVE, the Professional Automotive Virtual Education training which starts December 2-5, 2021. Yes, this is a timely message and Yes virtual training for technicians, shop owners, managers, service advisors, and collision professionals. With over 55 classes from some of the top industry trainers PAVE has something for everyone.
A great panel of industry trainers in this episode, speak to the importance of installing a training culture in your shop and the benefits from the long weekend of daytime training and why a training investment pays big dividends. A fitting end to 2021 with this virtual training opportunity. Guess what? You’re out of excuses, sign up at pavetraining.com — Let’s make training the new normal.
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Embracing Students into our Skilled Trade & Used Car Update – Justin Fricke [AW 081]
Guest Host and Shop Tour with Justin Fricke, CarTime Auto Center, Dundas, MN. How do you get students involved in the automotive industry? What piques their interests? What are your first steps as a shop owner to start engaging with students and schools? Justin also discusses his tandem business with used cars.
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Are You Grateful 365 Days a Year? – If Not, Why? [RR 696]
Every year the month of November sparks the feeling of gratitude. Some of you might even share what you’re grateful for at the dinner table on Thanksgiving. But are you truly grateful for the rest of the year? Or do you start to tune out and return to the white noise around you? In this episode Bill Nalu challenges the way you think about yourself and others. I guarantee you will feel differently when the audio ends and the work begins.
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Growing Sales For A New Location [THA 251]
Opening an additional location is hard work and can be challenging with twists and turns before the grand opening even happens. Learn from three shop owners who have multiple locations and their strategy to drive business to their new locations. They offer their ups and downs, what worked, and what didn’t. Many of you know that the real work starts way before the doors even open.
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Automotive Service Councils Educational Foundation [RR 695]
Did you know ASCCA (Automotive Service Councils of California) the great California association also has an educational foundation? The purpose is to raise funds to support and encourage technical training and education for the automotive industry. Did you also know you can be involved outside of California? Ask yourself if you and your network are doing enough to support educational scholarships for our industry.
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Vision KC 2022 – Prepare to Go to the 30th-anniversary event
New classes are available. We listen to the why, what, who, when, and where of Vision 2022. My guests set up all the reasons to attend and they share some stories with you and important new things to look forward to next year. Some information in this podcast is time-sensitive that you will want to react to before 2021 ends.Listen and view episode notes
Life Happens, How Do You Handle It? – Maryann Croce [AW 080]
Guest Host and Shop Tour with Maryann Croce from Croce Transmissions in Norwich, CN also coach and consultant at Small Biz Vantage.com Not only will we have a virtual tour of Croce Transmissions but speak to the challenges when ‘Life Happens’ and doesn’t go as planned. The question: ‘How Do You Handle it?”
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Supply Chain: Getting Parts to Market Post Pandemic Part 2 [RR 694]
After the overwhelming response to our first Supply Chain episode, I decided to follow up with Part 2 while at AAPEX 2021. Every day seems like there is a new challenge or problem to overcome. The squeeze of supply issues and parts availability are felt throughout our entire industry. Did you ever stop to consider this crisis isn’t a supply chain problem, but rather an increase in demand? Which is actually a good problem to have. This has forced every manufacturer to improve their efficiency and focus on a better connection with shops in order to service them properly. Let’s bring both sides together and continue to keep the dialogue open and transparent.
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Do We Earn Enough Respect? Charlie Marcotte and Dustin Brown [THA 250]
It’s easy to be involved in your community as a business owner. You can sign a check, donate to a raffle, or sponsor a local sporting league. While those are great gestures, are you truly connecting your brand and your heart to your community? In this episode, 2 shop owners explain their full commitment to their community and why it’s important to their brand and their longevity in their business. Be prepared to be inspired to start your own acts of service in your community.
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Short Term Goals WILL Change Your Behavior – Bob Cooper [RR 693]
Don’t just write down a few goals for 2022. Allow them to change your behavior. As we near the end of 2021, we all start to think about New Years Resolutions. But did you know only 3% of people have clearly defined goals? The other 97% that don’t how to set clearly defined goals — face fears of failure and rejection. This is a one-of-a-kind episode with Bob Cooper CEO at Elite Worldwide, that will set you on a path to change yourself and your business. It’s not about the 97 yards you’ve traveled down the field but the three ahead of you that will score a touchdown.
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Private Training Huge Benefit – Bill Hill and Leigh Anne Best [AW 079] 079]
Guest Host and Shop Tour with Leigh Anne Best and Bill Hill from Mighty Auto Pro in Medina, OH speak to the power and value of private training for their technicians. Pick up some very smart ideas during the shop tour of this 17 bay legacy facility.
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CEO Margaret Palango Takes the Lead [RR 692]
I’m so honored to be speaking with the new CEO of Auto Shop Solutions, Margaret Palango. In this episode, Margaret shares how she went from a stay-at-home mom to her newly appointed position as CEO. You have to create opportunities for yourself and go for what you want. Her new role will encourage more women to join our industry. Listen and be inspired and strive to grow your confidence so you can reach your goals, take big leaps and make a difference.
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Coaching CEO’s to Their Next Level [THA 249]
Have you ever considered yourself the CEO of your business? If you own it, you should. If your role is the CEO then you’ve taken the important step to remove yourself from the bays and lead your business.
You should have joined a networking group, hired a business coach, attend training and continue to oversee your business from a birdseye view while your people lead it. In this episode, my panel discusses their experience in a CEO-only leadership group. Find out how it’s different from other networking and coaching groups and the secrets to elevate the functionality of your business. It’s time to learn about yourself and your role on a deeper level.
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Rethink Your Compensation Plans [RR 691]
In this episode, Darrin Barney discusses an overview of a class he presented at ASTE 2021 titled “Pay Plans Used by the Top Shops in America.” Some excellent ideas and insights that every shop owner can use in their business. As your business and employees change, so should your compensation plan. Darrin also explains the importance of guiding principals, goals, and employee retention.
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Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078]
Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK
Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com. See or hear a tour of his three Mobile Diag Vans.
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Do You Have Financial Peace of Mind? [RR 690]
This episode highlights Bill Haas’s ASTE training class titled “Advanced Financial Strategies for Peace of Mind.” Do you go to bed at night with your head spinning, thinking about numbers, finances, profit and stability? Bill discusses simple financial tactics to ease that worry and stress. Stop hiding behind the phrase “I’m not a numbers person” and start taking control of your numbers.
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Scheduling Work Flow [THA 248]
We are living in the “new normal.” For anyone who wants things to go back the way they were pre-pandemic, you’ll be waiting a long time. Professionals everywhere are feeling the impact of shipping delays, short staff, and pricing. Our industry is no exception and efficient workflow has never been more critical. Clear communication and expectations between employees and customers is step one. In this episode, my panel shares their own experiences with scheduling workflow. Listen for some smart ideas start implementing small changes in your business that will have a lasting impact.
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“Give Me 10” Internship Program [RR 689]
Did you know donating 10 hours a week of your time can make a difference in a student’s life? In this episode, Sue Dickson explains a simple internship program coined “Give me 10.” 10 hours a week divided into 5 days. We all can spare that time, especially when it can blossom into a new technician in our industry. It sets an example for your community, their parents, and your business culture. Don’t assume that someone else will do it. You must act. Call or stop by your local high school. Sue explains the how and why.
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