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Do Your Customers Know They Can Call You and Ask You Anything?
When we want answers today, we turn to the Godfather—Google. In seconds, we get an avalanche of opinions, theories, and “possible fixes.” Some are partly right. Many are not. And when it comes to auto repair, the truth is this: vehicles are intricate, interconnected, and often far more complicated than…
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But! However! Replace Them.
Move from But or However to NOW. Guilty, Your Honor, as Charged. ‘But’ is a staple word that we…
Does Luck play a role in our success?
Balancing the roles of hard work and luck in achieving success is a fascinating and complex topic. We do…
Hello 2024!
We are twenty-two into the new year. So, big deal, right? Did you set any goals for 2024? Complete…
Business Advisor vs. Business Coach
It is important to understand the distinction between a business coach and and advisor and how they can serve you differently.
Do We Value the Knowledge We’ve Learned?
Many have said on our podcast that it takes 10,000 hours to master a skill. That number seems daunting.…
So Happy Making 2% Net Profit. Really?
Should I be happy for you when you say that you made 2% net profit in my business? It’s…
I Don’t Think So
Please don’t think training is good for you, like food, exercise or sleep. I’ve heard every excuse that includes…
Do You Really Value Your Investment?
I’ve been listening to stories about getting the courage to charge enough. Be it labor rate or proper margins…
Go With Your Gift, Really
If you’ve taken any individual evaluation, you can learn much about yourself and how and why you do things.…
You Make ALL that Money!
There is a misconception by many team members that every dollar you take in goes into the owner’s pocket.…
Sing A Song!
The Value of Music Ever find yourself in a super positive place and want the feeling to continue? What…
Experience and Intuition will Nail the Floor Squeak in Your Bay
You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears…
The Myth of Common Sense
“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action
Back to School
A favorite movie of mine, a comedy, is Back To School. It starred Rodney Dangerfield as a successful businessman…
You Control the Throttle
Think of the gas pedal in your car or truck or the lever pushed and pulled by a train…







