The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846]
Recorded Live at the TST Big Event 2023. Keith Perkins discusses his presentation at the TST Big Event on electrical theory and the challenges of balancing foundational knowledge with advanced concepts for a diverse audience. We also delved into Liz and Keith’s relationship as a married couple who work together. They discussed their passion for their industry and how it doesn’t feel like work. Bonus: find out how many animals they own!
remarkableresults.biz/e846
Streamlining Workflow: Shop-Ware’s New TechApp for Technicians [RR 843]
Recorded Live at Vision 2023, this episode features Carolyn Coquillette, CEO of Shop-Ware, discussing the release of their new mobile application, TechApp, designed to help technicians manage their work more efficiently. The app allows technicians to view a list of current jobs, track their time on individual services, and easily document findings and results, including inspections. The episode also touches on the challenges of building software for the automotive industry and the importance of customer feedback in the development process.
remarkableresults.biz/e843
From Luscious Garage to Earthling Automotive: A Rebranding Journey [RR 837]
Recorded Live at Vision 2023, Carolyn Coquillette, founder of Luscious Garage and CEO of Shop-Ware, discusses rebranding her business from Luscious Garage to Earthling Automotive. She talks about the challenges of choosing a new name and logo and moving to a new location. Earthling Automotive will also be a training center for EVs and hybrids.
remarkableresults.biz/e837
Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]
Recorded Live at the 2023 Institute Summit, shop owner turned coach Jennifer Hulbert discusses the value of joining a coaching group. Find out what it’s like to be in a coaching group with the Institute, and why she is passionate about celebrating other people’s accomplishments.
remarkableresults.biz/e835
The Ebb and Flow of Being a Wife and Business Partner [RR 834]
Recorded Live at Vision 2023, the wives tell all! Find out what it’s like being a wife, mom, and business partner with their husbands.
remarkableresults.biz/e834
Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]
Learn about the national automotive aftermarket fundraiser for a breast cancer vaccine, where every dollar raised goes to vaccine research. This grassroots program has raised over $1.4 Million, and it is so easy to participate. www.brakesforbreasts.com. Join many other shop owners throughout north America and support this cause that is into phase one clinical trials.
Listen and view episode notes“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]
Have you thought about developing relationships with your customers and how they happen organically, intentionally, or not at all? Are your service advisors making that human connection daily? I’m joined by Kay Miller, author of “Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition.” Kay simplifies sales to a basic level that anyone can benefit from. In Kay’s early days in sales, she worked for Walker Exhaust and earned the moniker ‘Muffler Mama’. If you’re interested in reading a free chapter of her book, head to the show notes for the link. Or find her book on the books page on remarkableresults.biz
Listen and view episode notesThe Women of NAPA AutoCare [RR 771]
Joining me is the powerhouse team of women behind NAPA AutoCare. Napa has almost 100 years of dependability and remains the brand you can trust. My panel of ladies discusses the future, what makes the NAPA Family so strong, Tesla parts availability, training, and the collective strength of their AutoCare Members.
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Listen and view episode notes2022 Napa Technician Of The Year: Meg Lewis [RR 769]
We are at the NAPA Expo joined by the 2022 Napa Technician of the Year, Meg Lewis. She is the first female winner and is a huge advocate for automotive training and reaching the youth in schools. I’m also joined by Matt Fanslow from the Diagnosing the Aftermarket A to Z Podcast. We discuss goals, passions, work-life balance and advice to women in the industry.
remarkableresults.biz/e769
Listen and view episode notesMaintenance Intervals: Industry Standards [THA 287]
Maintenance services are the new frontier for the automotive industry. How do you shift your customer’s perspective from reactive repairs to proactive repairs? Is your parking lot full of problem vehicles? Can we do a better job of helping the customer get long life from their Cars? My panel examines the importance of maintenance intervals and the value of informing and educating your customers.
remarkableresults.biz/a287
Listen and view episode notesFinding Success in an Auto Repair Complex [AW 116]
Guest host and shop tour with Jeff and Shari Pheasant, A Master Mechanic, Reno, NV. Find out how a media story on converter theft led to Jeff collaborating with the local sheriff’s department.
Listen and view episode notesHelping the Community Deter Converter Theft [AW 115]
Guest host and shop tour with Jeff and Shari Pheasant, A Master Mechanic, Reno, NV. Find out how a media story on converter theft led to Jeff collaborating with the local sheriff’s department.
Listen and view episode notesIs Your Bathroom Like the Ritz Carlton? [THA 281]
Did you know your customer’s bathroom is one of the most important reflections of your business to your customer? It reflects the commitment to a clean environment, it will affect your customer’s perception of your business and it demonstrates how well you’ll care for their personal vehicle. My panel discusses simple bathroom amenities that can have a huge impact and lasting impression on customers. Strive to have a customer rest room that is like the Ritz Carlton.
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Listen and view episode notesHairdresser Turned Shop Owner – Danielle Vila [RR 754]
Are hairdressers the new untapped resource for our industry? How does a hairdresser in San Francisco become an automotive shop owner in Las Vegas? What can we learn from the intimacy between a hairdresser and the client? I’m with Danielle Vila at the 2022 Elite Invitational, stay tuned, you won’t want to miss this episode. We discuss business, hair care tips, and a few laughs in between.
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Listen and view episode notes“You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745]
I’m with Aaron Becker at the TST Big Event 2022. His stepfather-in-law is the late Myron Stein, inventor, product innovator, and founder of Airsept. Aaron is the President of Airsept and we discuss Myron’s famous donut and coffee selling tactic, and new products, and if you listen until the very end of your podcast player, you might hear a little backstage chatter with my daughter Tracy. By the way, I got to know Myron during my early days as a podcaster and he was an encourager and always told me like it was. I’ll miss him.
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Listen and view episode notesPlan For Slow Times [THA 275]
The aftermarket is blazing busy. We may think that boomtown will continue without an end in sight. But what are your ‘slow day action plans?’ Some who have not been doing things ‘right’ are feeling the ebb and flow of typical cycle times, holidays, back to school, vacations, weather, and travel. Let this episode help you re-think how you prop up your business. Stop stopping.
remarkableresults.biz/a275
Listen and view episode notes“Vision, KC Is My Happy Place” [RR 743]
Candice and Jesse Beuttenmuller come every March from WaKeeney, KS. to the Vision KC Hi Tech Expo. Vision KC, they say, is their Happy Place, therefore shutting down the shop to attend. Their town is so small it doesn’t even have a stoplight! Since we recorded the episode they changed the name of their business to ‘Old 40 Auto Care’. We also discuss the importance of communication with their customers. As a side note, we had a lot of laughs and fun while recording this episode.
remarkableresults.biz/e743
Listen and view episode notesWomen In Auto Care 2022 Conference – Tracy Capriotto [RR 739]
Not sure if you know that my daughter Tracy joined our media company and quickly signed on to our purpose to Advance the Aftermarket. She has made a great impact and helped to create the Aftermarket Radio Network. I’ve been encouraging her to find her stride and do her own podcast episode. Well here it is and she shares with you a personal story at the Women In Auto Care Conference in the Spring of 2022. Together we’ve attended ASTE, AAPEX, Vision, the Big Event, and others but this experience, she shares with you, is her first solo event and podcast. Get to know Tracy and see how proud I am to have her join the Aftermarket’s Premier Podcast. Many, I know, will relate to her story.
remarkableresults.biz/e739
Listen and view episode notesGrowing Through Mergers and Acquisitions – Amanda Drake [AW 102]
Guest host and a shop tour with Amanda Drake, C & C Automotive, Augusta, GA. Amanda is passionate about growth through mergers and acquisitions. Take a tour of their 15,000 ft location which was a strip mall.
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Listen and view episode notesPaying Attention to Inflation [THA 269]
We’ve all heard inflation is up 8%, as of this broadcast, but when you walk through the grocery stores and sit at a restaurant, it sure seems like it’s a lot higher … don’t you agree? As prices continue to jump, what are we doing as an industry to adjust? And why are so many shop owners worried to raise their labor rates? My panel includes 2 shop owners and an auto shop bookkeeper with a wide-open discussion about labor rates, parts pricing, and even employee retention in the age of rampant inflation.
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Listen and view episode notesKnow Your Strengths [THA 268]
How well do you truly understand yourself and the people you work with? Are you going beyond the surface-level interactions and diving into personal development? In this Town Hall Academy, my panel not only discusses the different strength finder assessments but also the ‘why’ that drives and motivates different personalities within your business. A very important episode.
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Listen and view episode notesOut with the Old, in with the New [AW 095]
Guest hosts and shop tour with Rich and Linda Brauer, 59 Auto Repair, Plainfield, IL. They’ve been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying “that is the way we’ve always done it.”
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Listen and view episode notesHusband and Wife Accountability Partners [RR 724]
Darrin and Ginger Barney are a powerhouse husband and wife team both at home and in their business. It’s not always smooth sailing when you work with your spouse. Many of you know that. Find out how they make it work and their advice to spouses considering working together.
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Listen and view episode notesBusiness Coach: Finding the Right One at the Right Time [AW 092]
Guest Host and shop tour with Mark and Summer Guerrero. They also discuss their need to have a business coach and the impact it made on their business. Mark says he should have listened more.
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Listen and view episode notesThe Joy of Hiring [RR 716]
How did you develop your hiring process? Did you learn from other colleagues? Did you look online? Do you make decisions based on your intuition? Do you cross your fingers and hope for the best because you are desperate to fill a position? It’s time to take proven methods and guidance with Maylan Newton’s book “The Joy of Hiring”. You’ll also hear from a shop owner that implemented the concepts from this book into her hiring routine. She says it has completely changed her process and improved her hiring skills.
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Listen and view episode notes