RR 135: Garry Plimmer from Garry’s Automotive
A smart listen with NAPA’s ASE Technician of the year 2013. Why Listen? Harvest great ideas on customer retention, marketing, technician and adviser training, succession planning and the value of a business coach. Humble Beginning Garry Plimmer’s mechanical training began during his enlistment in the U. S. Navy from 1974-1978, having trained and served as a diesel…
RR 133: TJ Reilly from Same Day Auto Service
Great stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon. The Business TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his business from scratch, and has the experience of being both…
RR 130: Barry Barrett from RLO
Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO where Barry’s sales and training capabilities operate at full capacity in his dual roles as lead salesperson and service manager trainer. Learn about passion, discovering your WHY and what the top qualities are of a superstar service adviser.
RR 129: Jerry Holcom from S & S Service
This is a very special interview with Jerry Holcom. With nearly 50 years’ experience in the automotive field, Jerry tells of his pathway to success and the typical stumbles or learning curves along the way.
Why should you listen: Jerry tells of great advice he’s received throughout the years about money and property ownership; Learn Jerry’s reasoning behind the decision not to buy his father’s business, and then turned around 10 years later and bought it from someone else.
RR 124: Jeremy O’Neal from Advisorfix
The three most important traits of the professional Service Advisor. Jeremy O’Neal president of Advisorfix joins Carm Capriotto in an engaging interview on the value of the service advisor and the traits and role they play in successful shops. Jeremy covers goals, the ratio of service advisors to technicians, accountability, trust and why most shops approach the sales side vs. the client’s vehicle agenda of the business completely wrong.
Maylan Newton from ESI – Implementation is Power [E108]
Are you ready for a very powerful message to help improve your business? Are you at the point where you need a push to get help or support? Are you at the pinnacle of your career and want to know how much further you can go?
Maylan Newton from ESI – Educational Seminars Institute will give you some straight up advice on how to be more successful. Maylan a business coach, trainer and industry speaker says, “He is ‘just a car guy’ with lots knowledge and is brave enough to talk about it”.
Maylan’s purpose is to educate leaders to be a better owner or service writer. Inside this episode are some very powerful tips from Maylan to improve your journey. Get the Brake Clean Story. Learn Maylan’s top 3 keys to improved profitability. Hear great insight into succession planning. Learn how many hours of training owners should get per year … and more.
RR 086: Cecil Bullard from Institute for Automotive Business Excellence
Cecil Bullard, President of the Institute for Automotive Business Excellence shares this thoughts and lessons on the success of the service professional. He is very passionate about the success of the service professional and shares some important strategies for growth and profitability. Why Listen? You will hear Cecil talk about: Six KPI (Key Performance Indicators)…
RR 085: Brian Bowersock of West Automotive Group
Meet Brian Bowersock of West Automotive Group of Escondido, CA. Brian is a twenty eight year industry veteran who is an ASE Master Tech A1-A9, L1, C1, P2. His shop is also ASE Blue Seal Certified. Brian’s two facilities have a combined 29 bays with 24 lifts, and 11 technicians. He’s a member of the…
RR 049: Bob Greenwood from AAEC
Bob Greenwood, AAM is President and CEO of Automotive Aftermarket E-Learning Centre Ltd. AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting with…