Archive for April 2022
Adapt and Overcome with David Friend [AW 103]
Guest host and a shop tour with David Friend, Mobile Tech, Wilmington, NC. Get a tour of David’s 50,000 sq ft building, including a training facility. He has been an early adapter of ADAS since 2015 and has a professional to professional auto supply business.
remarkableresults.biz/aw103
Listen and view episode notesDo Your Standards Align with Your Core Values [RR 740]
How aligned are your business standards with the core values of yourself, and your team members? What are your corrective action plans? I’m with Clint White at Vision 2022 and we discuss accountability when things don’t go as planned in your business. It happens to everyone, but how to address it is a critical step some owners miss.
remarkableresults.biz/e740
Listen and view episode notes20 Group Peer Review [THA 273]
How often do you have an outside perspective on your business to offer improvement ideas? What about 35 outside perspectives? Last month Brian Weeks hosted a team of shop owners from his peer group, from around the country, to dig deep into his business. Keep listening to find out what helpful tips and insights they offered and what they learned from each other.
remarkableresults.biz/a273
Listen and view episode notesWomen In Auto Care 2022 Conference – Tracy Capriotto [RR 739]
Not sure if you know that my daughter Tracy joined our media company and quickly signed on to our purpose to Advance the Aftermarket. She has made a great impact and helped to create the Aftermarket Radio Network. I’ve been encouraging her to find her stride and do her own podcast episode. Well here it is and she shares with you a personal story at the Women In Auto Care Conference in the Spring of 2022. Together we’ve attended ASTE, AAPEX, Vision, the Big Event, and others but this experience, she shares with you, is her first solo event and podcast. Get to know Tracy and see how proud I am to have her join the Aftermarket’s Premier Podcast. Many, I know, will relate to her story.
remarkableresults.biz/e739
Listen and view episode notesGrowing Through Mergers and Acquisitions – Amanda Drake [AW 102]
Guest host and a shop tour with Amanda Drake, C & C Automotive, Augusta, GA. Amanda is passionate about growth through mergers and acquisitions. Take a tour of their 15,000 ft location which was a strip mall.
remarkableresults.biz/aw102
Listen and view episode notesPay Attention To Your Health – Jerry Holcom [RR 738]
10 years ago, Jerry Holcom, one of the founders of Vision Hi-Tech Training Expo, self-diagnosed himself with Parkinson’s. Learn how Jerry has lived with it and through it. This episode may hit home for you. The more you know the better. Let this episode be an inspiration to you.
remarkableresults.biz/e738
Listen and view episode notesEthics 101 [THA 272]
Did you know ethics, culture, and team go hand in hand in a successful business? Doing the right thing means having full transparency, trust, and integrity. Listen firsthand to my panel as they discuss ethics 101 and some standout scenarios they’ve experienced.
remarkableresults.biz/a272
Listen and view episode notesNew Customer Orientation – Kevin Vaught [RR 737]
Do you have a clear procedure for orientation of new customers and a commitment to providing an outstanding customer experience? Kevin Vaught from Elite Worldwide shares simple ways to WOW your new customers and reduce their anxiety.
remarkableresults.biz/e737
Listen and view episode notesTom’s Trends – Shop Open & Close Hours [CC 106]
The theme/goal of this episode is to discuss hours open, hours closed. I’m with Tom Ham. Tom brings some interesting trends he’s collected from surveying aftermarket professionals.
remarkableresults.biz/cc106
Listen and view episode notesWhy Cleanliness Matters [AW 101]
Guest hosts and a shop tour with Henry Rose and Jeff Scruggs, Scruggs Automotive Repair, Buffalo, NY. Find out why cleanliness matters and how to implement it within your business. Plus, get an inside look at their new Annex location across the street.
remarkableresults.biz/aw101
Listen and view episode notesCelebrating Educators [RR 736]
You know I am passionate and committed to education. A very informative discussion to keep you up to date with high school and post-secondary education with these educators who were at VISION KC to keep up with technology.
remarkableresults.biz/e736
Listen and view episode notesDo You Need an Estimator? [THA 271]
Is your service advisor stressed? Do you have a full lot of vehicles to repair but have technicians standing around? I’ve been asking shop owners if an estimator role in the business is an important hire. I got an ear full in this Academy Webinar on how the metrics work and the role and responsibilities to consider hiring an estimator or parts specialist in your growing busy shop. All three shop owners on my panel have this role in their shops. Stick around and learn.
remarkableresults.biz/a271
Listen and view episode notesAre You Ready to Open a Second Location? – Justin Barrett [RR 735]
The leap from 1 location to 2 is never easy. But what if you also add in going to Vision 2022 days before the second location opens? How has Justin Barrett prepared his existing employees, while hiring new ones, for his second location? How did he know it was the right time?
remarkableresults.biz/e735
Listen and view episode notesAre You Knocking on the Doors of your Local Schools? [AW 100]
What better what to celebrate the 100th Episode of Aftermarket Weekly than with my family? We have a school field trip to the Ready Academy in Buffalo, NY where my son Matthew Capriotto is the School Counselor. Get an inside look at placing interns and working with local businesses. Hear from both students and teachers.
remarkableresults.biz/aw100
Listen and view episode notesThe New Frontier of Call Conversion Rates – Stan Sokes [RR 734]
The phone call from a customer is always the beginning of the relationship. Are you tracking, measuring and holding your service advisor accountable for every phone call that comes into your business? What is your phone SOP? Do you have a conversion rate for phone opportunities? I’m with Stan Stokes, founder of Iron Fist Consultants, who has created the next level of measurement for service advisors.
remarkableresults.biz/e734
Listen and view episode notesAre You Offering ‘Only’ Synthetic Oil Services? [THA 270]
Questions, what is your customer oil change service like? Have you transitioned to ‘synthetic only’ oil for your customers? How do you stock all grades and weights? The days of $20 oil changes every 3 months is gone. My panel of shop owners discuss why they have synthetic only oil service and how it’s improved their efficiency in the bays and for their customers. If you have not implemented this business strategy learn in this episode why you need to do it.
remarkableresults.biz/a270
Listen and view episode notesA Life Changing Vision 2022 Scholarship – Eric Dallas [RR 733]
Are you ready for an inspiring story that will leave you with goosebumps? I’m with Eric Dallas at Vision 2022, one of the Technicians of Tomorrow scholarship winners, who shares his story about taking a pay cut from a dealership to work for ChangingGears. Their mission is to empower people who are working their way out of poverty by providing affordable transportation. Listen and be inspired and realize the good that scholarship programs are doing to invest in our future.
remarkableresults.biz/e733
Listen and view episode notesSo You Want to Be a Shop Owner? Matt Wagg [AW 099]
Guest host and shop tour with Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE. How did Matt Wagg go from a dealership technician to a trainer and teacher, to now a business owner? What were his successes and failures along the way?
remarkableresults.biz/aw099
Listen and view episode notesTraining Think Tank [RR 732]
What’s better than having 3 trainers sit down with me at Vision 2022 and record their very candid conversation. Be a fly on the wall as we discuss hybrid training, student assessments and breakout teams. My panel shares their experiences and together we push the boundaries of training in our industry.
remarkableresults.biz/e732
Listen and view episode notes