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The Power of Margin

By Carm Capriotto, AAP | Jun 30, 2025

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts…

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Developing Talent

By Carm Capriotto, AAP | 05/15/2021

I had the privilege to hear from a friend this past week on his commitment to developing the talent…

Tires Go Round and in the Bank

By Carm Capriotto, AAP | 05/11/2021

When I host and produce the weekly single subject Town Hall Academy, it gives me great reward to get…

Why Are You Loyal?

By Carm Capriotto, AAP | 04/17/2021

We needed a few groceries so we decided to pull into one of these megastores in the suburbs. To…

Are You Playing Checkers or Chess with your Resources?

By Carm Capriotto, AAP | 04/08/2021

I learned the game of chess years ago but never got into it, but rekindled my knowledge about chess…

Charging What You Are Worth – Part 2

By Carm Capriotto, AAP | 04/07/2021

We presented a Town Hall Academy on ‘Charging What You Are Worth’. It is amazing how many listens we…

Only Real Maple Syrup on My Pancakes

By Carm Capriotto, AAP | 03/23/2021

I will not order pancakes at a restaurant that doesn’t serve real maple syrup. I always wanted to understand…

Shop Fire – Protect Yourself

By Carm Capriotto, AAP | 03/14/2021

Sometimes I do, and sometimes I don’t comment in my blog about an episode recently released. I’ve got no…

Rant From a Listener

By Carm Capriotto, AAP | 02/21/2021

I get emails and messages regarding the awesomeness of the work we do in building a learning library of…

Beyond the Awards. The Story Behind the Story.

By Carm Capriotto, AAP | 02/07/2021

Early in 2021, I interviewed the recipients of the first annual AAPEX 2020 Awards; Shop Owner of the Year,…

Have You Felt the Impact?

By Carm Capriotto, AAP | 02/02/2021

Have you walked one of your regional malls lately? I recently spent time at our one big regional 1.6…

Knee Hurt?

By Carm Capriotto, AAP | 01/22/2021

Feet ache? Can’t see well? Back hurt? Does your knee hurt? You may need a specialist in each of…

Charging What You Are Worth

By Carm Capriotto, AAP | 01/16/2021

Of late there has been a lot of dialogue around my circles about being paid for the value you…

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