Latest Blog

Are you exploring?  Imagining?  Being creative and curious?

By Carm Capriotto, AAP | Mar 23, 2026

Or are you simply reacting to what’s happening around you? Change is not optional — in life or in business. Especially in our industry. Technology evolves. Vehicles evolve. Client expectations evolve. There is no hiding from it, dodging it, or refusing it. But there is a choice in how you…

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All Articles and Blog Posts

You Can Help – Will You?

By Carm Capriotto, AAP | 05/21/2021

When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know me over…

Developing Talent

By Carm Capriotto, AAP | 05/15/2021

I had the privilege to hear from a friend this past week on his commitment to developing the talent…

Tires Go Round and in the Bank

By Carm Capriotto, AAP | 05/11/2021

When I host and produce the weekly single subject Town Hall Academy, it gives me great reward to get…

Why Are You Loyal?

By Carm Capriotto, AAP | 04/17/2021

We needed a few groceries so we decided to pull into one of these megastores in the suburbs. To…

Are You Playing Checkers or Chess with your Resources?

By Carm Capriotto, AAP | 04/08/2021

I learned the game of chess years ago but never got into it, but rekindled my knowledge about chess…

Charging What You Are Worth – Part 2

By Carm Capriotto, AAP | 04/07/2021

We presented a Town Hall Academy on ‘Charging What You Are Worth’. It is amazing how many listens we…

Only Real Maple Syrup on My Pancakes

By Carm Capriotto, AAP | 03/23/2021

I will not order pancakes at a restaurant that doesn’t serve real maple syrup. I always wanted to understand…

Shop Fire – Protect Yourself

By Carm Capriotto, AAP | 03/14/2021

Sometimes I do, and sometimes I don’t comment in my blog about an episode recently released. I’ve got no…

Rant From a Listener

By Carm Capriotto, AAP | 02/21/2021

I get emails and messages regarding the awesomeness of the work we do in building a learning library of…

Beyond the Awards. The Story Behind the Story.

By Carm Capriotto, AAP | 02/07/2021

Early in 2021, I interviewed the recipients of the first annual AAPEX 2020 Awards; Shop Owner of the Year,…

Have You Felt the Impact?

By Carm Capriotto, AAP | 02/02/2021

Have you walked one of your regional malls lately? I recently spent time at our one big regional 1.6…

Knee Hurt?

By Carm Capriotto, AAP | 01/22/2021

Feet ache? Can’t see well? Back hurt? Does your knee hurt? You may need a specialist in each of…

Charging What You Are Worth

By Carm Capriotto, AAP | 01/16/2021

Of late there has been a lot of dialogue around my circles about being paid for the value you…

When We Teach

By Carm Capriotto, AAP | 01/04/2021

Have you learned and experienced the powerful adage ‘When We Teach We Learn’. Ask any trainer if it is…

Inspired by the Beatles

By Carm Capriotto, AAP | 12/19/2020

This past weekend, Sirius XM played the top 100 Beatles songs, voted by their listener. During a busy weekend,…

Latest Episodic Education

Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478]

03/27/2026

Is Your Shop the Problem? Hard Truths from the Voice of the Technician Survey Results [RR 1084]

03/24/2026

General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477]

03/20/2026

Own the Technician Shortage: How One Shop Owner is Transforming Industry Recruitment [RR 1083]

03/17/2026

The Affordability Myth in Auto Repair: Rethinking How Service Advisors Present Repairs [THA 476]

03/13/2026

Stop Winging Human Resources in Your Auto Repair Shop [RR 1082]

03/10/2026

The 250K Mile Maintenance Mindset: Mastering the Art of Vehicle Delivery [THA 475]

03/06/2026

Why Employee Reviews Are Broken and What to Do Instead [RR 1081]

03/03/2026

Why Women are the Secret Weapon in Auto Repair Shop Hospitality [THA 474]

02/27/2026

The New Economics of Auto Repair: Rising Rates, Fewer Cars, Higher Profits [RR 1080]

02/24/2026

The Superhighway to Estimating: Canned Jobs and Categories For Shop Efficiency [THA 473]

02/20/2026

Beyond Service Advisors: Embracing the ‘Repairathist’ Mindset [RR 1079]

02/17/2026

Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472]

02/13/2026

Executing a 25 Year Plan: Retired at 47 [RR 1078]

02/10/2026

The Digital Front Door For Auto Repair: SEO, Google, and Website Marketing [THA 471]

02/06/2026

Beyond the Repair Order: The Strategy of Customer Loyalty [RR 1077]

02/03/2026

The 250K Mile Mindset: Selling Maintenance Without Selling Fear [THA 470]

01/30/2026

Beyond Babysitters: Developing Strong Managers and Financial Transparency [RR 1076]

01/27/2026

Streamlining the Mundane: How Automation Buys Back Time [THA 469]

01/23/2026

The Capacity Crisis: What If It Didn’t Have To Be So Hard? [RR 1075]

01/20/2026

Mastering Your Shop Finance: The Power of Specialized Automotive Accounting [THA 468]

01/16/2026

Do You Own a Business or a Job? [RR 1074]

01/13/2026

Future-Proofing the Automotive Industry: Consolidation, AI, and Career Evolution [THA 467]

01/09/2026

The Four Defining Roles in Your Business Story: Victim, Villain, Hero, and Guide [RR 1073]

01/06/2026

The Chicken or the Egg Trap: Hiring and Marketing for Auto Repair Shops [THA 466]

01/02/2026