Latest Blog

Really… a Certified Financial Planner?

By Carm Capriotto, AAP | May 4, 2026

You’ve probably been bombarded lately with ads reminding you to trust only a Certified Financial Planner with your investments and retirement. Why? Because that designation means something. It represents a standard of education, examination, experience, and ethics. Now imagine this… You’ve built a great professional automotive repair business. Strong culture.…

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All Articles and Blog Posts

I Need Your Help, Again!

By Carm Capriotto, AAP | 07/26/2021

A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I got all…

We Should be Rivaled

By Carm Capriotto, AAP | 07/19/2021

We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is…

Ask Your Customers

By Carm Capriotto, AAP | 07/12/2021

Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is…

A Dream Has No Limits

By Carm Capriotto, AAP | 07/07/2021

I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.” My mind…

Dinner Talk – Everyone’s An Expert

By Carm Capriotto, AAP | 06/16/2021

When I go to dinner with friends, I enjoy listening, just like I do on my podcasts. I hear…

Imagine

By Carm Capriotto, AAP | 05/27/2021

Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to love cars…

You Can Help – Will You?

By Carm Capriotto, AAP | 05/21/2021

When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know me over…

Developing Talent

By Carm Capriotto, AAP | 05/15/2021

I had the privilege to hear from a friend this past week on his commitment to developing the talent…

Tires Go Round and in the Bank

By Carm Capriotto, AAP | 05/11/2021

When I host and produce the weekly single subject Town Hall Academy, it gives me great reward to get…

Why Are You Loyal?

By Carm Capriotto, AAP | 04/17/2021

We needed a few groceries so we decided to pull into one of these megastores in the suburbs. To…

Are You Playing Checkers or Chess with your Resources?

By Carm Capriotto, AAP | 04/08/2021

I learned the game of chess years ago but never got into it, but rekindled my knowledge about chess…

Charging What You Are Worth – Part 2

By Carm Capriotto, AAP | 04/07/2021

We presented a Town Hall Academy on ‘Charging What You Are Worth’. It is amazing how many listens we…

Only Real Maple Syrup on My Pancakes

By Carm Capriotto, AAP | 03/23/2021

I will not order pancakes at a restaurant that doesn’t serve real maple syrup. I always wanted to understand…

Shop Fire – Protect Yourself

By Carm Capriotto, AAP | 03/14/2021

Sometimes I do, and sometimes I don’t comment in my blog about an episode recently released. I’ve got no…

Rant From a Listener

By Carm Capriotto, AAP | 02/21/2021

I get emails and messages regarding the awesomeness of the work we do in building a learning library of…

Latest Episodic Education

Why ADAS Calibrations Are Being Ignored in Auto Repair Shops [THA 484]

05/08/2026

Auto Repair Marketing Isn’t What You Think (AI Is Changing Everything) [RR 1090]

05/05/2026

Turn Your Parts Spend Into Team Rewards with the NAPA Team Tool Rebate [THA 483]

05/01/2026

Detective Mind Mapping: A Forensic Approach to Automotive Diagnostics [RR 1089]

04/28/2026

The Dealer Alternative Advantage in Today’s Auto Repair Industry [THA 482]

04/24/2026

Build Customer Loyalty: Branding, Event Planning, and Community [RR 1088]

04/21/2026

Meet Paige: The Auto Repair Industry’s First 24/7 AI Recruiter [THA 481]

04/17/2026

Your Shop Might Need Marriage Counseling: Fixing Communication in Auto Repair [RR 1087]

04/14/2026

How to Get Unstuck When Your Auto Repair Business Stops Growing [THA 480]

04/10/2026

The “Monster” in Your Head Is Costing Your Shop Money [RR 1086]

04/07/2026

Batman Needs a Robin: Meet Your Shop’s New Sidekick Ninja App [THA 479]

04/03/2026

Stop Leaving Money on the Table: How to Master Your Shop Management System [RR 1085]

03/31/2026

Smart Glasses in the Shop: Inside NAPA Autotech’s XcceleratoR Training [THA 478]

03/27/2026

Is Your Shop the Problem? Hard Truths from the Voice of the Technician Survey Results [RR 1084]

03/24/2026

General Service Technician Academy: Building Educational Foundation For Tomorrow’s Careers [THA 477]

03/20/2026

Own the Technician Shortage: How One Shop Owner is Transforming Industry Recruitment [RR 1083]

03/17/2026

The Affordability Myth in Auto Repair: Rethinking How Service Advisors Present Repairs [THA 476]

03/13/2026

Stop Winging Human Resources in Your Auto Repair Shop [RR 1082]

03/10/2026

The 250K Mile Maintenance Mindset: Mastering the Art of Vehicle Delivery [THA 475]

03/06/2026

Why Employee Reviews Are Broken and What to Do Instead [RR 1081]

03/03/2026

Why Women are the Secret Weapon in Auto Repair Shop Hospitality [THA 474]

02/27/2026

The New Economics of Auto Repair: Rising Rates, Fewer Cars, Higher Profits [RR 1080]

02/24/2026

The Superhighway to Estimating: Canned Jobs and Categories For Shop Efficiency [THA 473]

02/20/2026

Beyond Service Advisors: Embracing the ‘Repairathist’ Mindset [RR 1079]

02/17/2026

Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472]

02/13/2026