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You Have Currency

By Carm Capriotto, AAP | Sep 15, 2025

What if I told you that you’re already wealthy beyond measure? Not in dollars or gold, but in something far more valuable—your unique collection of talents and abilities. The Currency We All Possess Consider this: we each carry an invisible wallet filled with remarkable assets. Maybe you have an uncanny…

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Call Us – It’s OK

By Carm Capriotto, AAP | 07/31/2021

Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back at the…

I Need Your Help, Again!

By Carm Capriotto, AAP | 07/26/2021

A few years ago when AAPEX announced Repair Shop HQ as a stand-alone entity at AAPEX, I got all…

We Should be Rivaled

By Carm Capriotto, AAP | 07/19/2021

We have amazingly smart people in our industry. If anyone would ever say that the independent automotive aftermarket is…

Ask Your Customers

By Carm Capriotto, AAP | 07/12/2021

Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is…

A Dream Has No Limits

By Carm Capriotto, AAP | 07/07/2021

I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.” My mind…

Dinner Talk – Everyone’s An Expert

By Carm Capriotto, AAP | 06/16/2021

When I go to dinner with friends, I enjoy listening, just like I do on my podcasts. I hear…

Imagine

By Carm Capriotto, AAP | 05/27/2021

Imagine infecting today’s youth with a love of automobiles? Years ago so many of us learned to love cars…

You Can Help – Will You?

By Carm Capriotto, AAP | 05/21/2021

When I need to get up on my soapbox, I will. Here goes. You’ve gotten to know me over…

Developing Talent

By Carm Capriotto, AAP | 05/15/2021

I had the privilege to hear from a friend this past week on his commitment to developing the talent…

Tires Go Round and in the Bank

By Carm Capriotto, AAP | 05/11/2021

When I host and produce the weekly single subject Town Hall Academy, it gives me great reward to get…

Why Are You Loyal?

By Carm Capriotto, AAP | 04/17/2021

We needed a few groceries so we decided to pull into one of these megastores in the suburbs. To…

Are You Playing Checkers or Chess with your Resources?

By Carm Capriotto, AAP | 04/08/2021

I learned the game of chess years ago but never got into it, but rekindled my knowledge about chess…

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