Latest Blog
Education is Being Curious
You know I’ve been highlighting a massive language shift for our industry. Just in case you need the latest copy of my Declaration, get it HERE. A key part of this language shift is evolving from training to education—more specifically, ‘continuing education.’ Our industry is ever-changing. Now more than ever,…
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Are You Investing in Tuition for Your People?
Last week I attended a breakfast for all Technology Advisory Councils at our local community college. I sit on…
Stuck? Get Your MOJO Back.
Have you ever felt like you’re stuck in a rut, unable to make progress? Where are your creative juices?…
The Willingness to Train
In a recent episode with shop owner Tomi Oliva, he said the words ‘Willingness to Train’. It is a…
The Power of Courage
In recent episodes, the words fear and courage came up. No doubt, we need to deal with fear in…
Seven Strategies to Retain Great Employees
Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…
Shaping Careers, You Must!
Are You a Career Counselor? Many shop owners know most of their team wants to see how they fit…
Are We Ready to Become the Master Communicator?
We Must Communicate That We Are a High-Tech Industry. We must get up on our soap box and communicate…
Well Oiled Machine, Makes for a Happy Patient
I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain, I also…
Important Benefits You Get by Hiring a Business Coach
I previously wrote about five excuses we hear about why not hire a business coach or consultant. Read that…
Four Signs your Shop is Flatlining
If this blog post does not pertain to you, I bet you know someone who can benefit from this…
Are You Stuck in a Business Strategy?
“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist? Are…
The Napkin
I admired a man who made deals on a napkin. The napkin has been an iconic representation of ideas…