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Education is Being Curious

By Carm Capriotto, AAP | May 5, 2025

You know I’ve been highlighting a massive language shift for our industry. Just in case you need the latest copy of my Declaration, get it HERE. A key part of this language shift is evolving from training to education—more specifically, ‘continuing education.’ Our industry is ever-changing. Now more than ever,…

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Are You Investing in Tuition for Your People?

By Carm Capriotto, AAP | 04/30/2023

Last week I attended a breakfast for all Technology Advisory Councils at our local community college. I sit on…

Stuck? Get Your MOJO Back.

By Carm Capriotto, AAP | 04/23/2023

Have you ever felt like you’re stuck in a rut, unable to make progress? Where are your creative juices?…

The Willingness to Train

By Carm Capriotto, AAP | 04/10/2023

In a recent episode with shop owner Tomi Oliva, he said the words ‘Willingness to Train’. It is a…

 The Power of Courage

By Carm Capriotto, AAP | 04/03/2023

In recent episodes, the words fear and courage came up. No doubt, we need to deal with fear in…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 03/26/2023

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

Shaping Careers, You Must!

By Carm Capriotto, AAP | 03/12/2023

Are You a Career Counselor? Many shop owners know most of their team wants to see how they fit…

Are We Ready to Become the Master Communicator?

By Carm Capriotto, AAP | 03/06/2023

We Must Communicate That We Are a High-Tech Industry. We must get up on our soap box and communicate…

Well Oiled Machine, Makes for a Happy Patient

By Carm Capriotto, AAP | 02/20/2023

I had an unplanned outpatient procedure recently, and as welcoming as the thought of relieving my pain, I also…

 Important Benefits You Get by Hiring a Business Coach

By Carm Capriotto, AAP | 02/14/2023

I previously wrote about five excuses we hear about why not hire a business coach or consultant. Read that…

Four Signs your Shop is Flatlining

By Carm Capriotto, AAP | 02/08/2023

If this blog post does not pertain to you, I bet you know someone who can benefit from this…

Are You Stuck in a Business Strategy?

By Carm Capriotto, AAP | 01/23/2023

“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist?  Are…

The Napkin

By Carm Capriotto, AAP | 01/16/2023

I admired a man who made deals on a napkin. The napkin has been an iconic representation of ideas…

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