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Who is Looking for Your Top Talent?
Top shop operators realize their greatest competitor is not the shop across town—it’s themselves. They build a reputation. They build trusted relationships with their clients. They perform at the highest level of competence. They are always recruiting. They cultivate a formidable culture. These operators commit to excellence in every dimension…
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Do You Really Value Your Investment?
I’ve been listening to stories about getting the courage to charge enough. Be it labor rate or proper margins…
Go With Your Gift, Really
If you’ve taken any individual evaluation, you can learn much about yourself and how and why you do things.…
You Make ALL that Money!
There is a misconception by many team members that every dollar you take in goes into the owner’s pocket.…
Sing A Song!
The Value of Music Ever find yourself in a super positive place and want the feeling to continue? What…
Experience and Intuition will Nail the Floor Squeak in Your Bay
You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears…
The Myth of Common Sense
“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action
Back to School
A favorite movie of mine, a comedy, is Back To School. It starred Rodney Dangerfield as a successful businessman…
You Control the Throttle
Think of the gas pedal in your car or truck or the lever pushed and pulled by a train…
You Need a Playbook
I’ve been thinking a lot lately about all the facets of leading a successful and profitable business. In some…
If You Are Not Sitting on the Edge, Then You Are Taking Up Too Much Room
Are you experiencing what I am with the speed of life? Such a fast-paced world. Staying current is essential…
Shedding Certain Beliefs
What would life be like if what you believe was not the truth? We often take for granted the…
Succession – Not the HBO Series but Maybe!
Auto service business family succession on a concrete plan to move ownership to the next generation.
Who Is Oiling the Tin Man?
aftermarket professionals increasingly understand the importance of continuous growth and development. Leaders actively seek to expand their knowledge and skills via coaching, networking, and absorbing our podcast content.
Have Your Manager Present Your P & L Back to You
A few weeks ago, Tracy and I had the honor to hang out with a group of Operations Directors…
Wake Up Call
When I get a feeling about an important topic to discuss on the podcast, there is always the hope…







