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You Just Fix Cars? Right!

By Carm Capriotto, AAP | Feb 9, 2026

Below, find an important and smart overview of what I call ‘Confident Professionalism.’ Understanding and knowing how important it is to provide your client with a smart perspective on vehicle longevity. It was written by shop owner Tom Ham from Grand Rapids. Tom is the founder of Automotive Management Network…

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Experience and Intuition will Nail the Floor Squeak in Your Bay

By Carm Capriotto, AAP | 09/18/2023

You’ve heard the story of the ‘carpenter’ hired to fix a floor squeak. He walks over the floor, hears…

The Myth of Common Sense

By Carm Capriotto, AAP | 09/11/2023

“Where is the common sense today?” I’m saying that way to much. The concept of common sense implies that everyone should inherently understand specific ideas or action

Back to School

By Carm Capriotto, AAP | 09/04/2023

A favorite movie of mine, a comedy, is Back To School. It starred Rodney Dangerfield as a successful businessman…

You Control the Throttle

By Carm Capriotto, AAP | 08/28/2023

Think of the gas pedal in your car or truck or the lever pushed and pulled by a train…

You Need a Playbook

By Carm Capriotto, AAP | 08/16/2023

I’ve been thinking a lot lately about all the facets of leading a successful and profitable business. In some…

If You Are Not Sitting on the Edge, Then You Are Taking Up Too Much Room

By Carm Capriotto, AAP | 08/07/2023

Are you experiencing what I am with the speed of life? Such a fast-paced world. Staying current is essential…

Shedding Certain Beliefs

By Carm Capriotto, AAP | 07/31/2023

What would life be like if what you believe was not the truth? We often take for granted the…

Succession – Not the HBO Series but Maybe!

By Carm Capriotto, AAP | 07/24/2023

Auto service business family succession on a concrete plan to move ownership to the next generation.

Who Is Oiling the Tin Man?

By Carm Capriotto, AAP | 07/18/2023

aftermarket professionals increasingly understand the importance of continuous growth and development. Leaders actively seek to expand their knowledge and skills via coaching, networking, and absorbing our podcast content.

Have Your Manager Present Your P & L Back to You

By Carm Capriotto, AAP | 07/12/2023

A few weeks ago, Tracy and I had the honor to hang out with a group of Operations Directors…

Wake Up Call

By Carm Capriotto, AAP | 07/04/2023

When I get a feeling about an important topic to discuss on the podcast, there is always the hope…

It’s About Parenting

By Carm Capriotto, AAP | 06/27/2023

It was Coach Rod Olson who said ‘It’s About Parenting’. Rod Olson is the coach’s coach. Sports and even…

I Challenge You: Brakes For Breasts

By Carm Capriotto, AAP | 06/19/2023

I’m asking you to step to the plate for Brakes for Breasts. Tracy and I continue to support Brakes…

Five Guidelines for Making Dispatch Work in Your Shop

By Carm Capriotto, AAP | 06/08/2023

As someone who works in the automotive industry, I’m sure you are very interested in learning more about how…

I’ll Get To It!

By Carm Capriotto, AAP | 05/26/2023

A busy person lives in an “I’ll get to it” world. I may be guilty of this.🙂 Is it…

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