Latest Blog

The Power of Margin

By Carm Capriotto, AAP | Jun 30, 2025

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts…

Read More

All Articles and Blog Posts

Know Your Strengths

By Carm Capriotto, AAP | 05/09/2022

Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power…

Get Your Shop Lean – Implementing Six Sigma

By Carm Capriotto, AAP | 03/29/2022

I believe that taking a deep dive into your procedures will become an important strategy to growing a stronger…

We Fix Cars and Trucks … All Makes and Models. Is This a Strategy for the Future?

By Carm Capriotto, AAP | 03/25/2022

Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics? Will you…

Five Excuses Not to Hire a Business Coach

By Carm Capriotto, AAP | 02/17/2022

Excuses abound for not hiring a business coach. It is usually all about the owner who keeps making excuses…

Preventing Apathy in Your Business

By Carm Capriotto, AAP | 01/19/2022

Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction. This can…

Seven Strategies to Retain Great Employees

By Carm Capriotto, AAP | 01/16/2022

Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…

Are You Sharing Your Financial Statements?

By Carm Capriotto, AAP | 01/05/2022

A business is often more successful when owners are open and honest about their finances. Many of our industry’s…

6 Excuses Why Shops Have Not Embraced an Apprentice Program

By Carm Capriotto, AAP | 12/28/2021

Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program.…

VP of Fun

By Carm Capriotto, AAP | 12/23/2021

Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is…

Does Your Customer Know That You Know How to Fix Cars?

By Carm Capriotto, AAP | 12/07/2021

Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do you make…

I Got an Ear Full

By Carm Capriotto, AAP | 10/06/2021

If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a Manufacturers’s perspective,…

Great Place to Work

By Carm Capriotto, AAP | 09/22/2021

Do you have a great place to work? Do your people believe you have a great place to work?…

Latest Episodic Education