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Do Your Customers Know They Can Call You and Ask You Anything?
When we want answers today, we turn to the Godfather—Google. In seconds, we get an avalanche of opinions, theories, and “possible fixes.” Some are partly right. Many are not. And when it comes to auto repair, the truth is this: vehicles are intricate, interconnected, and often far more complicated than…
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We Fix Cars and Trucks … All Makes and Models. Is This a Strategy for the Future?
Are you a Euro Specialist? Are you known for high-level diagnostics? Have you ever considered mobile diagnostics? Will you…
Five Excuses Not to Hire a Business Coach
Excuses abound for not hiring a business coach. It is usually all about the owner who keeps making excuses…
Preventing Apathy in Your Business
Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction. This can…
Seven Strategies to Retain Great Employees
Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult…
Are You Sharing Your Financial Statements?
A business is often more successful when owners are open and honest about their finances. Many of our industry’s…
6 Excuses Why Shops Have Not Embraced an Apprentice Program
Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program.…
VP of Fun
Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is…
Does Your Customer Know That You Know How to Fix Cars?
Does your customer know that you ‘Know How’ to fix their car? Do they really know? Do you make…
I Got an Ear Full
If you follow the podcast, on a recent Town Hall Academy on the Supply Chain from a Manufacturers’s perspective,…
Great Place to Work
Do you have a great place to work? Do your people believe you have a great place to work?…
Everyone’s Recruiting. Everyone.
What to pay. How to recruit. I was filling up the car with petro. Hanging from the hose was…
AAPEX Awards
Each year AAPEX, rightfully so, honors many in the distribution and supplier segment of our industry. Two years ago,…
Summer Car Shows – Good for the Soul
Two car shows this week. It’s summer, and the classic cars are eye candy. I’m on the hunt to…
Perfect Timing
August is a great month to start setting your sights on Fall. Conferences, marketing, training, strategies for new business,…
Call Us – It’s OK
Reaching the pinnacle in customer relationships is when they drop their keys and say I’ll be back at the…
