RR 215: Derek Kaufman from Schwartz Advisors – Business Model Transformation
Prepare for coming trends, emerging technology and business disrupters as the aftermarket prepares for the future.
Derek Kaufman, Managing Partner at Schwartz Advisors is focusing his future lens on today’s trends that will have a big impact on how the aftermarket does business tomorrow.
Will you be prepared to change your business model because car sharing, autonomous cars, augmented reality, an increasing hybrid share, multi-party leasing, among others will force you to do business differently as the future unfolds.
Aftermarket players are innovative and responsive to turn these realities into a business advantage by offering service alternative that are fully competitive with the OE shops.
RR 214: Carrie-Lynn Rodenberg from Turnkey Marketing
Did you know that it may take 12 marketing touch points with your customer or potential customers to get them you’re your door?
Carrie-Lynn Rodenberg owner of Turnkey Marketing is totally focused on the service professional.
Many service professionals do marketing and social media well. You will affirm you strategies with Carrie-Lynn. If you struggle with marketing or social media, you will find many ideas to help you get started or to help you understand how to start.
The episode contains talk on customer touch points, Facebook, Instagram, Twitter and Linked In. We also cover organic content creation and how to optimize all your marketing channels for the greatest impact for your efforts.
RR 212: Chuck Abbott from CPS Automotive
VP Sales for CPS Automotive shares his views on the needs of the service professional.
Chuck has a challenge in finding good automotive sales people and relates that to the challenge in finding good technicians and shop owners. He also believes that top shop operators will pick up the slack as service centers close or continue to be challenged in today’s business climate. He talks Turbo Chargers, maintenance vs. repair and the boomer retirement providing opportunity for young entrepreneurs.
Chuck Abbott also serves on the board of directors for the Automotive Maintenance and Repair Association (AMRA). He is also a newly elected board member of Equipment and Tool Institute (ETI) and is a member of Society of Automotive Engineers (SAE).
RR 209: Pierre Respaut – Former BMW Shop Owner, Trainer, TST Vice-President
Carm with G Jerry Truglia, President TST Since being in the aftermarket for fifty years, Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician and trainer. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he…
RR 204: Vision 2017 Leadership Round Table Interview
Recorded at Vision Hi-Tech Training and Expo 2017 Joining me in my Vision 2017 studio are: Sheri Hamilton the Show Manager and the executive Director of ASA-Midwest Vision co-founder Jerry Holcom form S & S Service in Kansas City Co-Chairman Ron Haugen from Westside Auto Pros in Des Moines, IA Co-Chairman James Copeland from Midwest…
RR 200: 200th Episode Retrospecitive
The automotive aftermarkets premier podcast achieves the 200th episode milestone.
Remarkable Results Radio Podcast creator and host Carm Capriotto shares the 200th episode with ten podcast alumni in a discussion on the industry and the impact the podcast has had on the transfer of knowledge among industry peers.
Capriotto says, “I care about building a stronger aftermarket and connecting people who are sharing their success story with the world”. The podcast features interviews with Service Professionals, Industry Women, Thought Leaders, Technicians, Multi-Shop Owners, Business Coaches and Technology Leaders.
RR 198: Oscar Manzo – 2016 Counter Professional of the Year
Longtime O’Reilly Auto Parts Counter Professional Earns National Recognition.
Oscar Manzo, Installer Service Specialist at O’Reilly Auto Parts for over 27 years is recognized as the 2016 Counter Professional of the Year. The honor is given every year, for the last thirty-one, from Babcox Media.
Oscar has dedicated his entire career to the parts business; he started as a part-time cashier. He loves his everyday interaction with his customers and researching hard to find parts. Oscar shares his view on what is new in the parts business and the fulfillment of his customer’s needs.
RR 191: George Arrants – Career Educator, Trainer and Recruiter
Career educator, trainer and recruiter has a powerful message for the industry.
George Arrants currently the Director of Training & Recruitment for the Wheel Time Network brings his insight and wisdom to this interview. George talks the fundamental importance of secondary and post-secondary advisory boards. He says it is a national concern with a local solution. He shares how to recruit members for advisory boards and why they are so important for our industry’s future.
George Arrants shares his perspective on the tech shortage and asks the question is it a shortage of qualified applicants or the lack of applicants. He talks about the value of Super Tech for the heavy-duty industry and compares it to a Skills USA program for big kids.
RR 190: The Potential Of Potential – Leadership Round Table
Aftermarket Industry Panel shares their views on the Potential of Potential
Join John Passante, Donna Wagner and Larry Pavey as they bring their leadership experience to a lively discussion on the Potential of Potential.
There are dozen’s of powerful axioms presented in this leadership discussion with three of the industries legacy leaders who share their wisdom on listening, passion, and purpose. Discover your potential for potential here.
RR 189: Uwe Kleinschmidt from AutoVitals
Technology Entrepreneur shares his vision of success for the service professional..
Uwe Kleinschmidt founder and CEO of AutoVitals shares his insights on the continued integration of technology for every service professional. He says the internet is fundamentally changing the industry and how we serve the customer.
Uwe talks about the power of data, unbillable time wasted, why the service advisor is the most important part of the successful shop, that total shop measurements is the next frontier such as real time technician efficiency, and many more stimulating thoughts, ideas and insights.
RR 180: Jorge Menchu from AES Wave and Industry Instructor
How Do We Make Ourselves SMARTER?
Jorge Menchu was hooked at an early age. He grew up in Kansas City, MO. It was his go-cart that brought upon his passion for loving cars and mechanics. This developed into a passion about learning.
His goal is to help young folks to realize their own success and failure by engaging his students to be better learners.
The episode highlights Jorge’s three pathways to learning. These fundamentals can change your ability to learn and understand. They are Self-Awareness, Learning Awareness and Building a Structure of Knowledge.
RR 178: The Digital Sales Process with Jeremy O’Neal and Chris Cloutier
RR 176: Jennifer Maher from TechForce Discussing a Solution to the Technician Shortage
There’s a tech shortage in the transportation industry. It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians. Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and…
RR 162: Rodger Bland, GEARS Magazine Editor
Do you accept a level of underachievement?
Rodger Bland is a lifelong pursuer of his full potential. For the past twenty years he has dedicated a large part of his life’s energy towards the study of success. He’s learned that even the most successful among us, seldom if ever, realize their true full potential in life.
RR 160: Ray Fisher from ASA Michigan
Executive Director talks about technician & shop licensing, safety inspections and autonomous cars.
ASA Michigan Executive Director, Ray Fisher, is very passionate about serving his members. Leaders like Ray Fisher are strong advocates for the industry, but as he points out, every member of the industry needs to be involved. It is a team effort to help our legislators understand the impact of the rules/laws they are creating and the effect it has on businesses and the motoring public.
RR 148: Bobby Bassett From Gates Corporation
Bobby Bassett, the Manager of Training North America for Gates Corporation, started with Gates in sales in 1999 and transitioned into training. There he found his calling. Powerful Quote and Reason to Listen: “Bottom line for technician, service writer and shop owner are missing tremendous profits. They are not fixing their customers cars; the guy…
RR 144: John Passante – High Touch Leadership in a High Tech World
John Passante brings 35 years experience in human resources and organizational development experience to the podcast. He is the author of The Human Side: High-Touch Leadership in a High-Tech World, and a columnist dealing with the human side of the enterprise. John is also an adjunct professor at the University of the Aftermarket and a…
RR 136: Dave Erb from Hire Frederick
Dave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997. He sold his businesses and is now channeling his first love ‘marketer helping shop owners grow…
RR 134: Todd Erickson from Identifix
Todd Erickson, an Identifix Carline Expert gets to talk shop on the Remarkable Results Radio Podcast. You will learn how Todd got his job, what he loves about it, and how he views the learning curve in the industry.
Among many great stories, Todd goes back 15 years to explain his job interview at Identifix. He illustrates how a trick question, he answered correctly, may have been the deciding factor in him getting the job. This Subaru expert excels in diagnostic reasoning and provides a great behind the scenes view of this industry resource.
RR 132: Auto Care – Industry Job Board
Learn about the largest automotive aftermarket job board in the industry. Courtney Hammer and Katy McQuiston share their insight on the value that the Job Board brings to every member of the aftermarket. As internet resume and job postings is the trend and the future, Auto Care has laid the ground work to build the biggest recruitment effort the industry has ever seen or been part of.
Discover how you can post a job and find a job specific to your needs and experience exclusively in the automotive aftermarket.
RR 128: Joel Ayers of the Automotive Aftermarket Charitable Foundation
This podcast episode needs to be heard by everyone in the industry. I’m counting on you to use the social share icons and engage your colleagues or paste the episode URL into your email network. Help get the word out and make sure the reach of AACF gets to the deep corners of the aftermarket so help can be brought to our brothers and sisters that need it.
RR 125: Succession Planning Round-Table
Succession Planning. A business requirement.
An informative discussion on planning for the eventual sale of your business. This discussion is between two professional service entrepreneurs, Joe Sevart and Judy Walter, who are in different stages of their succession plans. They are joined with succession planning professional Bob Ward, President of Wardden LLC. Bob says “Every business is eventually sold, but how?
RR 122: ASE Test ‘Uncovered’
ASE Test Uncovered. Everything you ever wanted to know about the ASE Test … ASE 3but were afraid to ask!
Joining me for this very open discussion is:
-Dan Baumhardt, ASE Test Administrator
-Matt Fanslow, Professional Technician and an ASE Subject Matter Expert
-Ryan Kooiman, Director of Training at Standard Motor Products
RR 110: Brent Berman from Federal-Mogul Motorparts
Brent Berman, Director of Training at Federal-Mogul Motorparts has been involved in the Automotive Industry for over 25 years primarily in the technical field evolving from mechanical to digital. In his eighteen years at Federal-Mogul, Brent has held roles of increasing responsibility in technical training, marketing and now manages the Garage Gurus training group in addition…
RR 106: Bill Haas from NACAT
Are you having a problem finding trained technicians – – here’s an answer that will help you.
There is a guy by the name of Bill Haas – – who has done just about everything in the repair industry. He started at the age of 12. He dragged home a junk motor that he bought from a garage. For the next few years he played with that poor engine – – until he knew how to fix every component. Later, Bill became a shop owner, sold it then taught technicians how to fix cars , became a business consultant and trainer including the man at NACAT. (The North American Council of Automotive Teachers)
You need to hear the story of what Bill has done and is in the process of doing to help you get better technicians.