Here are the two most recent episodes
A Hands on Adventure: Uncovering An EV Battery! [RR 998]
Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training take listeners through an in-depth, hands-on training session focusing on the safe handling and disassembly of high voltage battery pack, specifically from a Chevrolet Bolt. With the increasing prevalence of these vehicles, it is essential for automotive professionals to stay informed and equipped to handle the challenges that come with servicing them.
remarkableresults.biz/e998
Are You Embracing Vehicle Complexity? [FTR 107]
Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair.
remarkableresults.biz/f107
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RR 037: Bill Moss from EuroService Automotive
Bill Moss, Owner and Certified Master technician of EuroService Automotive in Warrenton, VA. Bill has been fixing cars since before he was old enough to drive them. Such a strong desire to be around cars led to his first job at an Arlington service station when he was 16 years old. While home from college,…
RR 036: Peter Meier from Motor Age
Pete Meier the Director of Training for the UBM Advanstar Automotive Group of publications goes ON-POINT here in episode 36. I’m sure you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE certified…
RR 035: Jerry Kezhaya from The Auto Shop
Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry it is the top growing county in the US. His shop is large 35,000 sq ft. He has 21 lifts and has two flats per…
RR 034: NACE-CARS 2015
Enjoy a narrative from Carm Capriotto as he recounts the four days spent in Detroit at the NACE/CARS 2015 Expo and Conference in July 2015. Listen to his observations and actual quotes from speakers along with specific ‘hot’ subjects having an impact on the aftermarket right now! Get out your pen and paper and get…
RR 033: Donny Seyfer from Seyfer Automotive
Co-Owner of Seyfer Automotive, in Wheat Ridge, CO. Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair, and maintenance with a special focus on diagnostic…
RR 032: Malcolm Sissmore on Telematics
Malcolm Sissmore is a wealth of knowledge on telematics and provides great insight on the subject. Malcolm is with Delphi Product and Service Solutions. He is the North American Sales Director: Traditional Markets & Telematics and the Country Director Canada. Many of our guests have discussed telematics technology as a potential disruptor or opportunity. Besides…
RR 031: Todd Holiday from Winchester Tire
Meet Tod Holiday the second generation owner of the 43 years young Winchester Tire and Alignment in Memphis, TN. Like so many of our podcast entrepreneurs this is a great story on growing up in a family business when before school and after-school were all about being at the business helping out. (I’m sure you…
RR 030: Donny Seyfer Chairman ASA
In May 2015 Donny Seyfer was named Chairman of ASA. He says it is a ‘NEW’ organization that is changing in many positive ways. Donny shares his inside view on the Automotive Service Association and discusses the biggest benefits to the membership. He also talks about their big expo and conference NACE/CARS, in July 2015,…
RR 029: Andy Massoll from Curt’s Service
Curt’s Service started out as so many shops did back in the day as a Sunoco Station. That was 34 years ago that Curt Massoll got the bug. Andy Massoll, second generation owner of Curt’s Service in Oak Park Michigan. Guest Andy Massoll is second generation owner and has a top shop designation from Motor…
RR 028: Leigh Anne Best from Brakes For Breasts
(NOTE: This episode was recorded and released in July 2015. The picture above is the presentation for the 2015 fundraising efforts. $141,868 was collected.) In 2011, Leigh Anne Best and fellow shop owner Laura Frank began the “Brakes for Breasts” fundraiser with 5 local auto shops in Ohio. In 2012, they expanded “Brakes for Breasts” to 27 shops across 17…
RR 027: Bogi Lateiner from 180º Automotive
Meet Bogi Lateiner from 180º Automotive in Phoenix, AZ. She graduated Phi Beta Kappa from Oberlin College in just three years with a double major in Womens’ Studies and Pre-Law. Listen to her story on how she got where she is today. Her nine year old shop has an all-female tech team, working eight bays…
RR 026: Craig Clark from Alfred State College
Where are we getting our future technicians? Without one doubt this is a big aftermarket concern. There are many great post-secondary training institutes or colleges in the US. One that I happen to know a lot about is in Wellsville, NY. It’s Alfred State College part of the State University of NY system. Craig Clark,…
RR 025: Frank Butkus-Leutz from Desert Car Care
Frank Butkus-Leutz of Desert Car Care in Chandler, AZ, is clearly a vibrant, excitable and passionate shop owner. He is enthusiastic about unity in the industry and helping his fellow shop owner. This outspoken jazz trombonist tells his story from growing up in Harlem to serving in the Persian Gulf as a signalman. An interesting…
RR 024: Jill Trotta from Repair Pal
Jill Trotta, Director Automotive Group at RepairPal provides an in-depth discussion on the benefits and value of this shop referral site. A few of our previous podcast guests are RepairPal members and that got me curious and prompted a call to Jill for an interview. According to Jill there are 1200 participant shops in their…
RR 023: Maryann Croce from Croce’s Transmissions
Maryann Croce of Croce Transmissions in Norwalk, CT and her husband Tony combined her banking career and his automotive technical skills and bought a transmission business 15 years ago. They have 4 bays, 4 techs and one service adviser As so many in the aftermarket know when husband and wife’s and families, for that matter,…
RR 022: Amy Mattinat from CCC Women’s Board
Amy Mattinat, the current president of the Car Care Council Women’s Board discusses the organization she leads. When you think about the number of woman who make up the majority of customers and decision maker at service counters, the role the Women’s Board is very important to the industry. Amy outlines the council’s value and…
RR 021: Bill Hill from Mighty Auto Pro
Bill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 17 years. He employs 13 associates that includes 5 techs, 2 service writers, 1 customer service specialist along with a customer service assistant and a shuttle driver. He believes that processes and procedures are very…
RR 020: Michael Haeg from Century Interactive
Michael Haeg is the Director of Business Development at Century Interactive. He says they are phone nerds and have a solution called ‘service setter’ that shops use to improve their phone skills and close more sales. Who wouldn’t want that? Michael points out that the “owning the phone” has a bigger impact on business today…
RR 019: Greg Buckley from Buckley’s Auto Care
Greg Buckley of Buckley ‘s Auto Care says it was a thrill working alongside his dad, when he was eight years old, pumping gas. This 49 year legacy business has 5 bays, 3 techs and 2 service writers. He is a busy man being a member of ASA, an ATI Coach, a member of the…
RR 018: Michael Rukov, YANG
Michael Rukov, Products and Marketing Manager of One-Stop Parts Source is the Chairman of YANG. The Young Auto Care Network Group is a part of the Auto Care Association whose membership is under 40 years old. Michael talks about the start of the group two years ago, their goals for 2015 and the plans to…
RR 017: Dave Serio from Vehicle Service Plus
Dave Serio from Vehicle Service Plus, in Bel Air, MD, takes his turn on the Remarkable Results Podcast. Dave is not just a 30 year shop owner but a Saturday morning radio show host for the last 19 years. Dave has been in the business since 1979 and owned other shops. His current 5 bay…
RR 016: Dave Striegel on NAPA Conference
Dave Striegel owner of Elizabeth Auto Care in Elizabeth PA is also owner of Shop Docotor.com, a business coaching company and he was our inaugural interview in episode one of the Remarkable Results Podcast. Since this is the first episode of Remarkable Results: ON POINT, Dave was a perfect choice to lead off the new…
RR 015: Judy Walter from Zimmerman’s Automotive
Besides growing up in the 57 years young family business, Judy Walter the CFO and co-owner of Zimmerman’s Automotive, Mechanicsburg, PA with her uncles works with a family staff of 12 out of 29 team members. This is a true blue family enterprise. At they have a 20,000 sq foot facility, sporting a 12-bay shop with seven…
RR 014: Matthew Roayaee from Auto Check-Cypress Station
Matthew Roayaee is franchise owner of Auto Check- Cypress Station in Houston, TX. He’s been in the business for 15 years when he started out as a lube technician. This great entrepreneurial success story is full of great take-a-ways you can and will relate to. He offers wise words on starting a business, on what…
RR 013: Amy Mattinat from Auto Craftsmen
Amy Mattinat of Auto Craftsmen in Montpelier, VT had the good fortune to combine her love of cars with a career in the automotive industry. Whether going on ride-and-drives, teaching car care clinics, running her independent repair shop or working with the Car Care Council Women’s Board, she is able to combine her two passions:…
RR 012: Joe Marconi from Osceola Garage – Part 2
This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY. Joe’s interview is over two parts. You are on part two. Part one is in episode eleven. Joe…
RR 011: Joe Marconi from Osceola Garage – Part 1
This week’s guest is Joe Marconi. You may know the name because Joe writes a monthly column in Ratchet and Wrench. He’s been in business for over 35 years and owns Osceola Garage in Baldwin Place, NY A great interview broken up over two parts. You are on part one. Part two is episode twelve.…
RR 010: Doug Whiteman from George’s Sierra Shell-Part 2
Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below). As…
RR 009: Doug Whiteman from George’s Sierra Shell-Part 1
Doug Whiteman, owner of George’s Sierra Shell a successful 42 year old business in Fontana, CA, is Motor Age’s TOP SHOP in 2014. Not only is he a strong operator and shares solid insight to his remarkable success, Doug and team is very involved in many philanthropic efforts in his community (see overview below). As…
RR 008: Diane Larson from Larson’s Service
Diane Larson owner of Larson’s Service, in Peabody, Massachusetts is an industry veteran of more than 25 years. Since losing her partner and husband in 2008 and taking on the responsibility of the shop full time. With a beautiful setting on the side of a pond, she developed a strong team that has allowed her…
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