FTR 059: Greg Buckley on LYFT

Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes HERE.

Key Talking Points

  • Lyft plans to start with 25 service centers around the country
  • Wanted to see the activity in the Lyft Service Center in Philadelphia
  • Plans to service the ride-share industry
  • Shocked about the volume that was going through this location. It was ¾ full
  • Reluctant to accommodate this marketplace in his shop
  • The waiting room was sparse but did have coffee and water
  • Observed a brake job being done and a detailer cleaning the inside 
  • GM has invested $500 million in LYFT
  • He observed discount cards from a dealership on the counter
  • Can independents bring in some of the ride-share maintenance business?
  • It is possible that the ride-share driver may not know how to extract the most value from their vehicle
  • Don’t ignore this LYFT business model. They will become a fleet operator and pull volume from the market
  • Ask your customer base to help keep their ride-share vehicle safe and reliable

 


  • A special thanks to Greg Buckley for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.

 

 

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.