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Your Challenges Change You
If you let them, your challenges will change you. Stop and think about that. Actually, stop is the keyword. In this business, we’re always moving — cars to fix, customers to call, bays to fill, techs to support, invoices to close. But growth doesn’t happen in the rush. It happens…
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Are You Stuck in a Business Strategy?
“We fix cars and trucks … all makes and models” is a strategy. Are you a Euro Specialist? Are…
The Napkin
I admired a man who made deals on a napkin. The napkin has been an iconic representation of ideas…
A New Idea into Reality in 2023
Here is an idea that has come to reality that will contribute to you and your teams’ success.
Are you the Reason Training is Dormant at your Shop?
My Techs Won’t Go To Training. Why technician training is critical to a profitable auto service business.
Becoming More Profitable in 2023
In December 2022, we released a very important episode with author and customer experience consultant John DeJulius. It is…
Is your customer bathroom like the Ritz?
In a recent Town Hall on ‘Details’ we discussed the importance of a clean bathroom. Please don’t discount this…
Are Your Employees Your Biggest Advocate and Fan?
There is so much traction inside our industry with shop owners that are building great cultures and top teams.…
Five Ways to Spot a Toxic Employee
Recently in episode 713 with Dr. Dave Weiman, we talked about handling toxic employees. The episode was a refreshing…
Only One Way to Go and That is UP
We’ve got over 1,100 episodes inside the Aftermarket Radio Network. And since our inception 7 ½ years ago, there…
How is Your Power of Curiosity and Intution?
Curiosity is a powerful tool. It helps us to stay open-minded and creative. Intuition is a way of knowing…
Tangible Mechanism
Recently on a podcast with Coach Dave Schedin, (HERE) he mentioned ‘Tangible Mechanism.’ I quickly put those two words…
Repair Order Audit
I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing…
Top of Your Listen List
Every shop owner in North America has the privilege of not letting their education get in the way of…
One Choice: Fix the Business or You First!
The strongest recurring theme when I talk to top shop operators is that every business needs a clear goal…
Training as a Required Pillar
So many discussions lately, both on and off the podcast microphone, have prompted me to drive a training strategy…
