I listened to Hunt Demarest’s episode on Shady Service Advisor, where he discussed how things could go wrong managing…

Every shop owner in North America has the privilege of not letting their education get in the way of…

The strongest recurring theme when I talk to top shop operators is that every business needs a clear goal…

So many discussions lately, both on and off the podcast microphone, have prompted me to drive a training strategy…

We are all feeling the pinch of inflation. In the last gas crunch, there were many on the expressways…

A Listening Challenge A challenge: After you listen to the entire episode, please let me know why you would…

Many shop owners would like to find a path to retirement, and they are sitting on the sidelines waiting…

Call it procedures, operations, methods, actions, approaches or techniques … great processes win wars. Great processes are the true…

The word ‘ethics’ is derived from the Greek word ethos, which means ‘custom’ or ‘habit’. It is a system…

Recently we released a Town Hall Webinar on Knowing Your Strengths. My panel really helped set up the power…

I believe that taking a deep dive into your procedures will become an important strategy to growing a stronger…

Are you a Euro Specialist?  Are you known for high-level diagnostics? Have you ever considered mobile diagnostics? Will you…