Second in Command: A CEO Perspective [THA 230]
Second in Command: A CEO Perspective [THA 230]
As your business continues to grow and perhaps you add a few more locations, or you want to work on your job as the visionary, it’s a natural progression to start brainstorming who you’re second in command will be.
Why is it important? What qualifications and qualities do they need to possess? How do you set up clear roles and guidelines between your position and theirs? All these questions and more are answered in this episode. Sit back and listen first hand to what works and what doesn’t.
remarkableresults.biz/a230
Day End Processes with Bill Nalu and Joe Hanson [CC 093]
Do you have a set of tasks that need to be performed at the end of business every day? Does this discipline help your team keep focused on customer service, securing your money, and the facility for closing time?
My panel provides you with a few of their day-end disciplines that, as you’ll hear, provide the business and the customer with strong day-end measures.
Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059]
Make Price Irrelevant [THA 228]
Make Price Irrelevant [THA 228]
Everyone strives to implement good customer service. But what about creating an exceptional customer experience?
Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter, what is going to push you to remember the experience? Have you asked your customers if you are meeting their expectations? In this episode find out how to elevate your business and culture.
The CEO Commitment with Mike Bennett [RR 647]
The CEO Commitment with Mike Bennett [RR 647]
As a business owner, are you consciously working towards breaking your own glass ceiling? How do you get the next level mindset, a CEO mindset? In this episode business coach Mike Bennett discusses a unique CEO peer group and coaching program he manages. He has first-hand insights into what it takes to elevate successful shop owners out of daily operations and focus on “what’s next” for their business.
You can find Mike Bennett’s previous episodes on my website remarkableresults.biz
Our Industry Needs a Change [THA 226]
Our Industry Needs a Change [THA 226]
How do we change the mindset of others? Why do owners continue to have the same old thinking that leads to the same old results? Why are technicians leaving the industry? Why isn’t there a draw for an automotive career for young professionals?
If you are listening to this podcast you are making a conscious effort to learn and make a change in your life and your business. How do we get others to follow? In this episode, all these questions and more are discussed by my panel of business coaches. Prepare to be inspired by their passion for change in this industry.
You can find the talking points for this episode and every archived episode on my website remarkableresults.biz
Building Customer Trust [THA 225]
Building Customer Trust [THA 225]
We all know building customer trust takes time and doesn’t happen overnight. So when does it happen? It starts with every single touchpoint you make with your customer.
From marketing to the way your storefront looks, and that first phone call, every interaction inches you further in developing trust. Find out how to polish your business in this must-listen episode.
Partnership Agreements with Charlene Parlett [RR 642]
Partnership Agreements with Charlene Parlett [RR 642]
Do you remember when you started your business with your wife or friend as your partner? The upside was blue skies and the horizon was never-ending.
No one plans for partnerships to crumble or marriages ending or an unforeseen death to occur. But what happens when it does? Do you have legal documents in place? No matter what stage you are in owning a business, it is a necessity to plan for the unexpected now, rather than later when emotions and tensions are high. In this episode, Charlene Parlett shares her personal experience with business and marriage so others can avoid the same path.
Find the key talking points for this episode at remarkableresults.biz/e642
Drop the Keys and Fix It [RR 641]
Drop the Keys and Fix It [RR 641]
Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here are my keys, I trust you, fix it and let me know when it’s done” type of customers? In this episode, Andy Bizub and Charlie Marcotte break down the fundamentals of connecting with customers and what that means to your business.
The key talking points for this episode reside at remarkableresults.biz/e641
Improve Your Capabilities and Processes – Get LEAN [CC 090]
Improve Your Capabilities and Processes – Get LEAN [CC 090]
I recommend you watch the video so you can see the incredible organizational strategies Craig Caudill has implemented at Fine Tuned Auto in Erie CO. Use it as a template for your shop. Head to the CarmCast Page or remarkableresults.biz/cc090 to watch the video and find the key talking points for this episode.
EOS Part 4 Data with Barry Barrett [RR 639]
EOS Part 4 Data with Barry Barrett [RR 639]
We are on 4 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode we discuss data in terms of measurable numbers that give you the pulse on your business. Shop owners often only measure their business success by the number in the bank. And too often shop owners don’t set clear roles, goals and enforce accountability for their team. It’s time to take a magnifying glass to your organization to see where you are.
The key talking points for this episode reside at remarkableresults.biz/e639
10 Things That Require Zero Talent [THA 222]
10 Things That Require Zero Talent [THA 222]
What makes a person successful? Is it luck? Is it because they are born to be leaders? Can success be taught or learned? Too often we get caught up in the day-to-day grind, we lose focus on the big picture called life. In this episode, we go back to basics and discuss 10 things that require zero talent that EVERYONE can accomplish. Practice each one and you’ll be amazed at the changes that follow.
You can listen and/or watch the video of this episode and find the key talking points at remarkableresults.biz/a222. They make a great meeting agenda.
NASTF Update with Donny Seyfer [RR 637]
NASTF Update with Donny Seyfer [RR 637]
In this episode, we dive into NASTF’s soft launch of the Assisted Immobilizer Reprogramming Service that offers secure repairs when a vehicle’s security system is involved.
Cybersecurity risks are always a top concern and NASTF has collaborated with automakers to close the gap and offer a service to help shop owners, technicians, and car owners.
The key talking points for this episode reside at remarkableresults.biz/e637
Why Invest In Digital Signage & Great Branding [CC 089]
Why Invest In Digital Signage & Great Branding [CC 089]
Welcome to CarmCast Episode 089 with a message on the power of digital signs and branding. This is another Why and How CarmCast and is repurposed from our LIVE broadcast.
I recommend you watch the video because we have a lot of pictures that bring the visual to the message. Sure the podcast will give you great tips but the pictures that my guests brought with them help show the power of their branding/signage strategy.
https://remarkableresults.biz/cc089
Yellow and Red Envelopes with Seth Thorson [RR 635]
Yellow and Red Envelopes with Seth Thorson [RR 635]
In this episode multishop owner Seth Thorson, Eurotech Auto Repair, explains two important envelopes he has in his office. One is yellow and one is red and they contain key information if he unexpectedly was away from his business.
As shop owners you are constantly working on your business, but did you ever think about what would happen to it if you weren’t around? Where would someone find important passwords or contact information for sustaining your business? No one plans for accidents to happen but it’s important to prepare for the unexpected for your business’s survival, and for your family and employees.
The key talking points for this episode reside at remarkableresults.biz/e635
The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
The Coalition of Automotive Management Professionals (CAMP) with Bob Greenwood, Bill Haas and Brian Gillis [RR 633]
If you’re a business owner there is no doubt having a business coach helps you make positive strides in your business and yourself. But what do coaches do when they want to continue to improve themselves? CAMP is the answer. The Coalition of Automotive Management Professionals was created for aftermarket coaches to network with each other. Learn how this organization was created and how their vision will help create a better aftermarket.
With me in this episode about CAMP are founders Bill Haas from Haas Performance Consulting, and Bob Greenwood, President and CEO of the Automotive Aftermarket E-Learning Center. Brian Gillis, Chief You Net Results Strategist also brings his insights to the show.
The key talking points for this episode reside at remarkableresults.biz/e633
Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]
Unbreakable Bond Between Brothers with Fernando and Jonathan Osorio [RR 632]
A common phrase people use is “family over everything.” But how many people truly live that mantra? Fernando and Jonathan Osorio are more than just two brothers owning an automotive business. We hear about their approach to business coaching while their business was only a few months old and the emotional bond when Fernando donated his kidney to save Jonathan’s life.
Prepare to be inspired as you listen to this heartwarming episode. Thanks to the Osorio brothers for sharing this great story.
The key talking points for this episode can be found on the website remarkableresults.biz/e632
Tires as a Profit Center [THA 219]
Tires as a Profit Center [THA219]
Did you know that roughly 33% of tires that come through your shop on customer’s vehicles need to be replaced? Are you willing to see that money go to someone else? It’s time to turn your business into a one-stop shop for your customers! Find out how in this episode with shop owners who love tires!
You can also watch the show’s video and get the key talking points at remarkableresults.biz/a219
EOS Part 3: People with Barry Barrett [RR 631]
EOS Part 3: People with Barry Barrett [RR 631]
In this Part 3 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer we discuss the vital essence of any business, its people. Are you surrounding yourself with the right people? Are they doing the right job in your business? Do they share the same core values as yourself? Barry challenges the way you think about yourself and your people.
The key talking points for this episode with Barry Barrett reside at remarkableresults.biz/e631
EOS Part 2: Vision with Barry Barrett [RR624]
We are on part 2 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett a certified EOS implementer. The EOS system includes simple concepts and practical tools that help entrepreneurs get the most out of their business. There’s finally a system to build your leadership team through vision, traction and healthy disciplines
In this part we are covering “Vision,” the foundation of your business. As a business owner, it is critical to get everyone on board with where you are going and how you will get there. And that starts with establishing your core values and focus within the business and mapping out short-term and long-range goals. It’s time to put your ideas and brainstorming thoughts on paper.
The Virtual Service Advisor [RR 621]
The Virtual Service Advisor [RR 621]
Amidst the pandemic scare, shops have taken advantage of VoIP, cloud services and new technologies to serve their customers. Some have had to put their service advisor working from home for various reasons. Imagine having support for your counter in the virtual world. Is there is a future for a Virtual Service Advisor?
Our guest today, Robbie Bunch became a virtual service advisor because of the pandemic and has excelled at it. His previous experience helped make this a reality for a shop he supports. Not only is Robbie Bunch doing Virtual Service Advisor work for a shop he continues to work for his other business “Platform Digital Marketing.”
Robbie and I toss out the idea of creating an entire industry of Virtual Service Advisors to support shops when your business is growing but not in need of a full-timer or when you lose a Service Advisor and while you are looking to hire a new person to rely on a Virtual Service Advisor to take up the slack. This episode will get you thinking.
The key talking points reside at remarkablersults.biz/e621.
Millennials A to Z – Part 2 – Sara Fraser [RR 620]
Millennials A to Z Part 2 – Sara Fraser [RR 620]
Sara from Haas Performance Consulting will cover a large swath of millennials’ behaviors as it relates to being a customer or a team member in your business. Understanding this important and powerful generation will allow you to embrace them to the fullest. You may have millennial children, customers, nieces, and nephews, you may be one — Millennials account for a third of the workforce and you need to know their tendencies as it relates to relationships in the workplace and as customers.
The key talking points for this episode with Sara Fraser reside at remarkablersults.biz/e620.
Service Advisor Role Play #5 [THA 213]
Service Advisor Role Play #5 [THA 213]
Our role play subjects cover closing the expectation gap on the appointment setting call and understanding the importance of building anticipation in making the sale after the results of the DVI. We also covered how to demonstrate the effectiveness of the Service Advisor in calming the customer while building value in their services and retaining the sale. Lastly, we talked about the effective way in deferring services at the cash-out. All important and vital in building you or service advisor team.
The panel includes Clint White from Shop Vision, Dan McWilliams from Quality Service Center and Ben Lesueur from Oxford Automotive. They put their service advisor strategies for you to follow.
Find ways to compare and improve your confidence and comfort in the face of your customer. Together we have something here. This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a213
Charging What We are Worth [THA 212]
THA 212 Charging What We Are Worth
We are talking about charging what we truly are worth. Yes this topic dives into your reluctance to charge enough so you can sustain a real profitable business. Breaking even is just a hobby. Many don’t feel that they can actually make a real living serving their customer … repairing cars.
This episode exposes the elephant in the room. Emotion is a big driver in your worth and what you charge. Do you truly know the value of your business and your overall cost of doing business? If you did, you would not be working for Free.
Our panel nails this episode in all the proper places. With me is Carlo Sabucco, 2nd generation owner of Sil’s Complete Auto Care Centre, Maylan Newton, business coach from ESI – Educational Seminars Institute, and Glenn Larson, from Foothill Autoservice, Lake Forest, CA
This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a212
EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]
Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating System helps entrepreneurs get what they want from their business and to Understand how to make your leaders get on the same page with you and have Traction by helping them become more disciplined and accountable.
This episode is an overview of EOS. Barry and I will bring you seven episodes, released over time to help you better understand the disciplines and power of the Entrepreneurial Operating System or EOS. There are shop owners engaged in EOS and it is having a huge impact on their business.
The key talking points for this episode with Barry reside at remarkablersults.biz/e616.
Thanks for being here in the front row of life in the automotive service business.