On Record with Rob Merwin with an update to the Right to Repair Act in 2023 and a recent John Deere agreement.
On Record with Craig O’Neill. Craig discusses the benefits of joining Toastmasters. Toastmasters is a nonprofit educational organization that teaches public speaking and leadership skills through a worldwide network of clubs. Through Toastmasters you’ll listen better, communicate more effectively, and lead teams and conduct meetings with confidence.
On Record with Greg Buckley. Greg discusses extended car warranties. You must educate your customer!
On Record with Lauren Fix as she discusses the used car market and the importance of car maintenance.
Guest host and shop tour with Niko Sougias, Charlie’s Foreign Car, Encinitas, CA. Niko says customers want explanations with their car repair and he has found a way to connect with them on his YouTube Channel. Find out how he does it.
Join Carm as he interviews students and local shop owners at Erie Community College’s Student Career Fair.
Guest host and shop tour with Dan Hensel and Rachael Barraclough, Amton Auto & Truck, Tonawanda, NY. They have two shop mascots and an intern who loves working with his hands.
Guest host and shop tour with Greg Buckley, Buckley’s Auto Care, 2 locations, Delaware. Tour Greg’s second location (including the Penthouse) and find out why he calls it “Lower Slower Delaware.”
Guest hosts and shop tour with Bob and May Patterson, Bob’s Automotive, Panama City Beach, FL. With encouragement from his wife May, Bob opened his own shop 8 years ago. Hiring technicians has been a challenge; find out why they patiently wait for the right fit for their shop culture.
Guest host and shop tour with Aaron Woods, Xtra Mile Auto Care, Stillwater, OK. Aaron’s service advisor is on paternity leave and he is back on the counter. Find out the benefits to an owner periodically working the service counter.
Guest host and shop tour with Jon Kloosterman, Director of Operations, Westside Service, Zeeland, MI. Jon discusses his 2 year apprentice program and the importance of hiring employees that will fit into their team culture.
Guest host and shop tour with Lee and Kelli Weatherby, Accurate Automotive, Mesa, AZ. Find out how they are expanding their fleet business.
Guest host and shop tour with Keith Benline, A+ Autocare, Poway, CA. The internet is educating your customer faster than ever. How are you educating your customers?
Guest Host and Shop Tour with Demeny Pollitt, Girlington Garage, South Burlington, VT. Demeny believes in a transparent business and lists her labor rates and menu prices on her website.
We are back at Tom Sciortino’s Total Automotive for a special Field Trip! Tracy learns how to change the oil on her car for the first time, from the guidance of automotive intern, Jay Mack. Join Tracy Capriotto as she accelerates her learning curve within the automotive industry.
Guest Host and Shop Tour with Marc Pons, Chapel Hill Tire, 10 locations, Chapel Hill, NC. Carm joins Marc and visits 2 of his shops while we were in North Carolina for the ASTE 2022 Show. Learn about leadership, branding and empowering your team.
Guest Host and Shop Tour with Tara and Dan Topel, Topel’s Service Center, Lake Mills, WI. Tara and Dan had a dream 15 years ago to completely rebuild their 2nd generation family shop.
Guest Host and Shop Tour with Harry Whyte, 1st Class Automotive, Raleigh, NC. Join Harry and Carm as we toured his shop and learned the benefits of Shop-Ware while we were in Raleigh, NC for the ASTE Show.
Guest Host and Shop Tour with Travis Comfort, Rick’s Automotive, Springfield, MO. Take a tour of this 28,000-square-foot campus.
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Guest Host and Avocado Farm Tour with Rena Rennebohm, Owner of Casa Cielo Farms and CEO of Empowered Advisor. Find out how avocados relate to our industry.
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Guest Host and Shop Tour with Todd Cole, TC Auto Service, Corpus Christi, TX. Four years ago Todd left his medical sales job and became the new owner of TC Auto Service.
Guest Host and Shop Tour with Jorge Gilligan, Revolution Motor Works, Finksburg, MD.
Guest Host and Shop Tour with Bob Noriega, AutoWorks of Tampa, Tampa, FL.
Big Success in a Small Town – Jeff Grassman [AW 120]
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Guest host and shop tour at Andy Bizub’s new second location in Northbook, IL.Listen and view episode notes