RR 217: Stacia Hamp from Community Auto
Father & Daughter Team Keep their Strong Culture at the Forefront of their Shop and Get Recognized by BBB with their Highest Honor.
Stacia Hamp and her dad Eric Warrington have worked together for 13 years. They’ve forged a strong working relationship and the business has blossomed.
Stacia’s dad Eric, built the business on trust and ethics. She says dad has the heart of the business culture firmly in hand and no better tribute than in being recognized as the winner of the 2017 Northern Colorado Better Business Bureau Torch Awards for Ethics in the Small Business Category.
Stacia talks training, the value DVI has brought to their business, the value of having a mentor, how dad and daughter bring their diverse personalities into a perfect focus for the business among many more key talking points.
RR 211: Judi and Dana Haglin from Haglin Automotive
Husband and Wife Team Keeps Careful Watch on all Details of their Business.
Judi and Dana Haglin work together so well because they say ‘They are opposites’. Each of their own passions help drive their successful business. Haglin Automotive, a twelve bay shop in Boulder, CO, was recognized in 2015 as Motor Age Top Shop of the Year. They continue to look for ways to improve their systems and marketing that will give them a competitive advantage.
The Haglin’s are all about team and culture and share many great ideas and insights on marketing, training, and stress relief. They share their rules for finding harmony in their personal and business relationship, their core values and their top strategy to corral new customers.
RR 210: Service Professional Round Table -O’Neal -Winters -Bohnert
Ever Thought of Creating Training Videos of your Standard Operating Procedures?
Jeremy O’Neal threads his wisdom as a service adviser trainer and shop owner. Service Manager Jeremy Winters shares his company’s strong culture, and Jason Bohnert talks about his Used Car Dealership.
Episode topics include the power of systems and processes, documenting your SOP manual in video form, the power of a strong business culture, human behavior assessments, and how tough it is to hold an employee accountable if you haven’t given the proper training or great processes.
RR 205: Chris Monroe from Monroe Tire & Service in Shelby, NC
Big Investment in “Driver Lounge” Brings Top Shelf Amenities to the Customer Experience
Chris Monroe from Monroe Tire & Service in Shelby, NC is a second-generation business owner with an equal mix of tire and automotive service for 30 years. He is passionate about our industry and the future as technology changes the landscape.
Chris feels that industry change paves the way for many opportunities that we are slowly uncorking. He is an active participant in improving our industry image and training through networking and mentoring.
RR 199: Brett Beachler from Beachlers Vehicle Care & Repair
Third Generation Service Professional is Known, since 1951, as a Super Ethical shop that Never Compromises.
Brett Beachler is Vice President of Beachlers Vehicle Care & Repair. Brett’s grandfather Bob started the business and his Dad Terry is active every day. Beachlers believes that customers need to be taught the concepts of automotive and become friends. They are known throughout their community as the shop of second options.
Helping their customers get 250K miles from their vehicle helps drive the high maintenance numbers the shop performs. Giving tours of the new facility is a smart tactic and strives to educate their customers of the behind the scenes of automotive repair.
To add to their new customer growth Brett has instituted a traveling lunch and learn program in his community and has a strong charitable program for new customers first oil change.
RR 197: Gary Pontious, Jr. from Toledo Auto Care
A Big Emphasis on Culture has helped this Entrepreneur Create Duplicity to Scale his Business.
Gary Pontious Jr. is the Vice President and General Manager of Toledo Auto Care that is celebrating their 100th year in business in 2017.
Toledo Auto Care is the oldest independent auto repair shop in Toledo, OH and has been owned and operated by the Pontious family since 1985.
The family has just opened their second branch in December 2016 and the strength of their culture and fundamental business practices has allowed them to scale their business for growth.
RR 193: Kirk Richardson from South Street Auto Care
Major Business Turn Around Set Up a Plan to Retire from one Business and Buy a New One.
Kirk Richardson from South Street Auto Care in Rochester, MI, prides himself on his ability to create a family culture within his businesses. The culture is a blend of hard work, accountability, fun, and hijinx, which combine to make loyal and dedicated coworkers.
Kirk shares his companies culture, pay plan and a few elements of his strategic plan. He has a work distribution system that gets the maximum value out of every technician. Kirk loves business and people in general and will talk for hours about business!
RR 190: The Potential Of Potential – Leadership Round Table
Aftermarket Industry Panel shares their views on the Potential of Potential
Join John Passante, Donna Wagner and Larry Pavey as they bring their leadership experience to a lively discussion on the Potential of Potential.
There are dozen’s of powerful axioms presented in this leadership discussion with three of the industries legacy leaders who share their wisdom on listening, passion, and purpose. Discover your potential for potential here.
RR 179: Tristan Realubit from Real Autohaus Automotive
Tristan Realubit, AAM owns Real Autohaus Automotive in Westmont. IL. He has had his share of challenges that for many, would have thrown in the towel years ago. Armed with powerful advice from his mother he continued his quest to be a shop owner even though he didn’t understand the business side of the business.
As luck would have it he found AMI On-Line and then bought a Mitch Schneider book. Those two forces put Tristan on the right path. He has plans to add his second location now that he has retired the debt that mounted as he learned the business.
RR 177: Joe Hanson from Gordie’s Garage
RR 173: Nick Modesti from Modesti’s Car Care Center
A true family culture ingrained with their customers.
Nick Modesti from Modesti’s Car Care Center in Culver City, CA is second generation nurturer. Nick has carried the tradition of his dad and mom to their team members and customers. Everyone feels the family culture which is never compromised.
Interview covers their goal to maintain 100% satisfaction with our clients, implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and their peace of mind warranty program among others.
RR 171: Robert Noriega from Autoworks Tampa
Humble beginnings: Started fixing cars in his mother’s garage to pay for college.
Bob Noriega from Autoworks of Tampa, FL has been in business only 7 years but has a winning formula of processes and systems that will allow him to duplicate and grow.
He credits his hard work, personal drive and business coach for setting a strong level of accountability. Bob’s business growth is directly attributed to managing his numbers and his passion on a ‘complete’ customer experience.
RR 170: Jude Larson, JML Real Solutions
How to become a sought-after business, that everyone wants to work for.
Jude Larson the president, owner and lead consultant for JML Real Solutions uses his rich experience and business success as he works with service professionals to re-engineer their businesses.
Jude shares ideas on how to become a legendary or sought-after business where top performers want to work and why company culture is precious and you need to build it and protect it. Jude also asks every client to review their business from a 30,000-foot view to gain a perspective and build the right priorities for their business.
RR 167: Eric Svedberg from Automotive Specialists
How efficiency drives sales and profits for this three-bay service professional.
Eric Svedberg started as an Amoco dealer at the age of 22. Now at 45 years old he has much to share as a young man with 23 years of hard knocks experience. He adopted the slogan ‘Dealer Alternative’ from the day he opened.
RR 166: Jim Cathcart from the Cathcart Institute
Did you know that your customer relationships are considered an asset?
International best-selling author, world renowned speaker and president of the Cathcart Institute, Jim Cathcart is a worldwide leader in relationship selling and personal and professional development. He is one of the most award winning professional speakers in the world.
RR 163: Frank Scandura from Frank’s European
What happens when you put your people and customers first?
Frank Scandura of Frank’s European in Las Vegas Nevada was fortunate to make the transition from technician to service writer to entrepreneur. Many service professionals never find the degree of success that Frank has achieved, without the transition from working in your business to working on it.
RR 157: Jason Hladyniuk from Oxford Tire and Auto Centre
Competitive Advantage: Be the Dealer Alternative
Jason Hladyniuk from Oxford Tire and Auto Centre in Woodstock, Ontario is reflecting on his eighteen years in the industry. He is certain that his investment in tools and training will be critical to stay relevant for servicing his customer’s vehicles in the future.
RR 154: Ray Kunz from ACT
Understand the power and impact of training, exit interviews, employee safe-zones and knowing your numbers.
With more than 38 years of experience as a Technician, Service Advisor, Service Manager, General Manager, Automotive Business Owner and now as one of the Premier Automotive Business Coach & Training specialists, Ray brings a unique skill set to the table. Automotive Coaching and Training (ACT) Group is built around supporting automotive business owners facing struggles in today’s business climate.
RR 153: Doug Callaghan from Vic’s Service Centre
Learn how a total shop transformation in eighteen months earned the 2016 Auto Care Association ACE award.
Doug Callaghan from Vic’s Service Centre in Wainwright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award for businesses with under 50 employees. Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.
RR 143: Kevin Donohoe from Pacific Motor Service
Kevin Donohoe, a multi-shop owner says, “Our clients are the true heroes of this story! And our purpose is to serve them”. His story. Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He taught Kevin…
RR 138: James Snider from Auto Tech Career.com
Listen Alert: Ever put an ad on Craig’s List to find a technician? Ever answer an ad on Craig’s list for a technician’s job? No matter if you are a shop owner or technician this is a ‘must listen’ interview with James Snider. Breadth of experience proves valuable James Snider is an unlikely shop owner…
RR 131: Don Smith from Elite Electronics
RR 111: Frank Palange from V & F Auto
RR 101: Ron Inchausti from Coast Motor Werk
Ron Inchausti always had entrepreneurial ideas since childhood, but lacked goal setting to implement these ideas. He started his automotive career like most, working for someone else. He never considered, or saw the need, to start his own company. This young, eager mechanic had a special passion fueled by providing quality service with a thoughtful…