Unscripted with Andy Bizub and Lucas Underwood [RR 553]
This episode speaks for itself. Raw and Unscripted. And intended to push a button or two maybe one of yours. It’s a collection of ideas and thoughts from my guest’s world which resulted in nothing more than some extraordinary talk.
My guests are shop owners, Andy Bizub and Lucas Underwood. They are veterans of the show and have multiple episodes between them. Andy Bizub owns Midwest Performance Cars in Chicago, two locations and Lucas Underwood from L & N Performance Auto Repair, Blowing Rock, NC
They share the challenges of attracting and retaining customers. Lucas had guidance from his coach that told him that some shop owners often fall in love with their problems and not the solutions. While Andy remains choosy in all of the customers that come through his shop. He programs his business to attract his right customers. This and much more.
Find the key talking points for this interview with Andy Bizub and Lucas Underwood at remarkableresults.biz/e553.
Guest Ron Tinner from Sparks Tire and Auto, St. Charles, MO a NAPA CarCare Center Key Talking Points: Best advice you ever received- Get off the counterOnce you start delegating responsibilities you realize what you could’ve been doing better all along Many struggles are self-inflicted Owner of business instead of the owner of the…Listen and view episode notes
Shop Owner Sold His Business and Became an E-Myth Business Coach
Reto Filli came from Switzerland and is a trained mechanic. He and his wife ran a successful Auto Repair business for over 26 years that he sold and retired from.
His business took off when he read the E-Myth Revisited from Michael Gerber. He never looked back and he is now enjoying his next career as a E-Myth Business Coach.
We cover concepts of the E-Myth, preparing your business to sell, stop being a know it all, and apprentice programs that are needed to move our industry forward to recruit your youth into our trade.Listen and view episode notes
Shop Talk: Volume 3 – Millennial Shop Owners.
Young, energetic and committed to becoming great leaders. The panel consists of Justin Barrett of Barrett Automotive, Cornelia GA, Brett Bohlmann of HWY 7 Service Center, Newel, IA, and Tony Tatich from TMT Complete Auto Service Center in Bremen, IN.
Listen to these great young professionals discuss their current challenges and the advantages and disadvantages of being a young leader. This episode also addresses how maintaining a shop culture, hiring people that complements that culture, building relationships with customers and offering a unique experience.Listen and view episode notes
Shop Talk: Time Management and Digital Inspections
Shop talk with three shop owners; John Constantin, Jim Fleishman and Mike Schultz talk time management and digital inspections.
Systems for time management will either make our lives easier or without them, our stress level could be at Defcon 2. You may use post-it notes or digital software to stay on track and more organized.
This episode was recorded live and was an ‘open mic’ format. You enjoy the dialogue between these shop owners from the Western New York area near Buffalo.Listen and view episode notes
Trial By Fire Was the Pathway and Learning Curve for This Shop Owner.
Once Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL bought the business from her former husband she went from the background to the foreground of the business. Trial by fire was the norm.
Her story is one of renaissance as she knew there was a better way. Working with her business coach, industry colleagues and association members, Kathleen started her turn around. She is actually doing what she loves to do most for the business.
Kathleen is not without her challenges, but she sees great light ahead and hopes one day to be an industry coach. She wants to help people and give back to the industry. She’s worked hard to build the reputation of the shop and create a positive culture for her team and an environment that her customers feel comfortable in.Listen and view episode notes
Ask for help. Offer help. Reaching out to help your peers.
Become the fly on the wall at ASA Northwest’s training event, ATE, and listen to an enlightening panel discussion with Butch Jobst, the ASA Northwest Chairman of the Board from B & B Automotive in Aberdeen, WA, Brian Smith the ASA Northwest Immediate Past Chairman of the Board form Gig Harbor Automotive Service in Gig Harbor, WA and Bryan Kelley the ASA Northwest Chairman-Elect from Valley Automotive Electric in Covington, WA.
The panel was very transparent on their own business career’s and they offered up their wisdom on coaching, the E-Myth, the power of networking and the invisible hand of ASA Northwest, the opportunities for growth with the aging vehicle car parc and embracing advanced technology.
There is a strong message to young shop owners that cannot be missed.Listen and view episode notes
Why Don’t Shop Owners Bring the Same Level Of Curiosity They Had As Techs To the Business Side Of The Business?
Mike Bennett from Mike’s Kars in Gettysburg, PA is a full-time business coach for ATI. His personal light bulb moment was when he realized he needed more training on business and leadership. That training changed his business. As Mike prospered he realized that he wanted to share his success by coaching other shop owners.
Mike say the best employees are empowered and understand their role and that great leaders show their people how to succeed. Learn what Mike believes is the most important part of building a great business and what happens when you gain control of your business.Listen and view episode notes
Lessons I Learned When I Sold My Shop
Three former shop owners tell their story on selling their business. With Margie van Lierop, Formerly of Beach Cities Garage in Laguna Hills, CA; Scott ‘Gonzo’ Weaver formerly of Superior Auto Electric, Tulsa, OK (You also know Scott from Gonzo’s Tool Box) and Dave Winters formerly of Swedish Automotive in Seattle, WA, share their experience.
Among the talking points, confidentiality, transparent and normalized profit and loss statement, valuation, business broker, asset values, being a landlord and eventual tax liability, among others.Listen and view episode notes
Trends, Current Issues and Outlooks On the Future of the Service Sector
Shop owner Ryan Clo, Trainer Dave Hobbs and Diagnostician Matt Fanslow share their perspectives on the opportunities and challenges that make up the dynamic and changing aftermarket.
Don’t miss the discussion on training, business models, technician pay, business culture, specialization, and the changing role of the shop owner.Listen and view episode notes
The Power of Peer To Peer Help.
When you commit to helping a struggling service professional you help lift all ships. The tough part is starting the engagement. When a shop owner asks for guidance that is the first step to really make change. The teacher arrives only when the student does.
It is very altruistic in nature to help a colleague. These actions help the entire industry. Marginal operations contribute to a negative image problem. A stronger independent service industry brings strength to the industry and compounds success.
Together everyone blossoms and grows as servants to the motoring public. This episode shares a few examples and starts to write the action items you need to take to build a stronger aftermarket.Listen and view episode notes
If you want Work Life Balance, first, you must BELIEVE that it’s possible. Once you believe that it’s possible, you must DECIDE that is what you want and set your INTENTION to make it so.
Become an expert at work-life balance by making it a habit, planning for it. You’ve heard many of the principles in this episode but you may have never heard them in an unfiltered way from your industry peers.
Make the choice what you are going to be. Be the master of your business. Be the master of your family when you are with them.Listen and view episode notes
Be Honest, Speak from Your Heart, Always Be Authentic and Have the Highest Ethics. Your Business Will Boom!
John Francis from Francis Automotive in West Chester, PA has given of himself to further the industry. With support to ASE, ASA and AMi among others, John has helped steer the direction of the aftermarket in many volunteer positions.
He finds the time to be a part-time business coach, is excited about the 3rd generation of Francis’s to join his company, he ran in twenty marathons, and John figured out a long time ago that he needed to work on his business, not in it.
Another Legacy Leader Episode.Listen and view episode notes
Do you remember when you started in business? What humble beginning did you have?
Kate Jonasee from K-Tech and Pauline’s Auto worked her way across the country after graduating from automotive technology college in upstate New York. She persisted through every opportunity to own two shops in Sebastopol, CA.
Kate says she learned something along the way from every shop she worked at and always had the goal to own her own shop, let alone two and possibly more.
Listen to the smart choices she made along the way, what her personal motivations were and how she is working to improve herself and her business.
Is your service adviser getting forty hours of training per year?
Greg Bunch owner of Aspen Auto Clinic a five-store operation in Colorado Spring, CO tells the story on how his first branch came about. Greg tells of his best practices on how to scale for multiple locations. He shares the traits of a shop owner when preparing for expansion.
We talk consolidation, the value of quality service adviser training, what good technicians want from their shop owner, how to prepare for expansion (you need capitol), customer retention and more.
He also talks about his Transformers Mastermind group for multi-shop operators.Listen and view episode notes
How can a Re-Branding Strategy Create a Total Make-Over for this Family Business and Prepare for Market Growth.
Brian Weeks and his brother Chris from atc AutoCenter in Augusta, GA bought out their Dad in 1999 and worked hard in the family transmission business. Their story is typical until they both realized that their current business model was under stress. They needed to make changes to allow them to grow and meet market demands.
Brian shares the re-branding story, and how he and his brother made the bold moves to work on their business instead of in it.Listen and view episode notes
Three Aftermarket Business Coaches Affirm that Shop Owners Need to Become the CEO of Their Company
Join Bob Greenwood, Bill Haas and Barry Barrett as they bring a thoughtful and lively discussion on the need for business owners to make an important step and find the professionalism and become the CEO of their company.
They say it is not easy and requires training and support from their peers and even a business coach. Most importantly is the need for an accountability partner or mentor. Business is tough today and shop owner need an enormous amount of help to transfer from a trade mentality to a professional environment.
Business consultants are the cheapest employee in the business, they say and touch on family, wife, leadership, competitors, making errors, and getting out of the way of your people and let them do their job.
Unlikely pathway to shop ownership.
Margie van Lierop from Beach Cities Garage purchased a shop from friends after being a successful magazine publisher. She has had an interesting career in corporate radio and in the music business.
Margie has made a strong transition to a shop owner and tells you the things she is doing to make improvements to her business every day. She makes no mistakes that is has been trial by fire for her.
She has a great spirit and her personal drive and commitment shines throughout the interview. She shares her experience in working with a beta program from Bosch called Sweetworxx.Listen and view episode notes
A Big Emphasis on Culture has helped this Entrepreneur Create Duplicity to Scale his Business.
Gary Pontious Jr. is the Vice President and General Manager of Toledo Auto Care that is celebrating their 100th year in business in 2017.
Toledo Auto Care is the oldest independent auto repair shop in Toledo, OH and has been owned and operated by the Pontious family since 1985.
The family has just opened their second branch in December 2016 and the strength of their culture and fundamental business practices has allowed them to scale their business for growth.Listen and view episode notes
Second Generation Shop Owner Still Learning
As a kid growing Tatsu Tsuchida, VP of Operations, Tokyo Automotive, was a natural at pulling things apart and putting them back together.
His father, Akio Tsuchida, started Tokyo Automotive in 1978. For Tatsu it would take the better part of his twenties, from being a ski bum, to living in Japan as an English teacher for him to sow his wild oats, but always knowing that he’d return one day to work in the family shop.
Today Tatsu has learned there’s much more to running an automotive shop than loving cars. He learns through his mentor and coaches, that how the bathroom looks, the decor, and how one talks; matter more to the customer than you would ever think. Tatsu is more than honest about his challenges, and often shares with other friendly garages his mistakes (and his triumphs) so that others can benefit. Tatsu says, “Together we learn and earn more.”Listen and view episode notes
A strong Dealer Alternative Strategy for this BMW/MINI Service Professional
Parker Davis, President of Broad Stroke Associates has been a BMW specialist for the last ten years. He been in the industry for eighteen years and started Broad Stroke to offer his customers a strong dealer alternative.
Parker shares his strategy in customer service, training, and the ARO results of implementing his digital vehicle inspection program. Parker sees more specialization in the industry with more shops working on specific platforms. He explains how shops will evolve to be specialists.Listen and view episode notes
Hiring a millennial service writer had a positive influence on this service professional.
In 1988 Mark Goldsmith opened Mark’s Independent Service in Chatsworth, CA. He aspired to be the best owner/technician he could be and constantly pushed himself to further his knowledge and understanding of the automotive industry.Listen and view episode notes
What happens when you put your people and customers first?
Frank Scandura of Frank’s European in Las Vegas Nevada was fortunate to make the transition from technician to service writer to entrepreneur. Many service professionals never find the degree of success that Frank has achieved, without the transition from working in your business to working on it.Listen and view episode notes
Brothers Jason and Luke Malo shopped their business plan and no bank would help them.
Jason Malo (pictured) and his brother Luke started 10 years ago with a loan from their parents. With their experience in management and fixing cars, they created a business plan and took the plunge. This is a story of how they pulled together and made it work. Never easy but steady.
Learn how a total shop transformation in eighteen months earned the 2016 Auto Care Association ACE award.
Doug Callaghan from Vic’s Service Centre in Wainwright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award for businesses with under 50 employees. Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.Listen and view episode notes