RR 212: Chuck Abbott from CPS Automotive
VP Sales for CPS Automotive shares his views on the needs of the service professional.
Chuck has a challenge in finding good automotive sales people and relates that to the challenge in finding good technicians and shop owners. He also believes that top shop operators will pick up the slack as service centers close or continue to be challenged in today’s business climate. He talks Turbo Chargers, maintenance vs. repair and the boomer retirement providing opportunity for young entrepreneurs.
Chuck Abbott also serves on the board of directors for the Automotive Maintenance and Repair Association (AMRA). He is also a newly elected board member of Equipment and Tool Institute (ETI) and is a member of Society of Automotive Engineers (SAE).
Listen and view episode notesRR 182: Bobby Bassett on Cooling System Comebacks
Simple Solution to Minimize Cooling System Comebacks
Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs.
Bobby explains the do-right-rule when it comes to cooling system repairs. He says 40% of radiator failure and 95% of water pump failure is due to coolant contamination. Listen to Bobby Bassett’s frank discussion on minimizing customer comebacks. It’s very simple.
Listen and view episode notesRR 118: Supplier Needs- What constitutes a strong business partnership?
If you are a member of the aftermarket distribution channel don’t miss this round table discussion. Learn from a jobber and two service professionals how important a strong partnership is and what are the critical components that constitute a strong business relationship.
Learn what these shop owners say are essential elements of their supplier relationship and where the sales person is on the value tree. An episode for all members of the aftermarket distribution channel.
Listen and view episode notesRR 110: Brent Berman from Federal-Mogul Motorparts
Brent Berman, Director of Training at Federal-Mogul Motorparts has been involved in the Automotive Industry for over 25 years primarily in the technical field evolving from mechanical to digital. In his eighteen years at Federal-Mogul, Brent has held roles of increasing responsibility in technical training, marketing and now manages the Garage Gurus training group in addition…
Listen and view episode notesRR 098: Ryan Kooiman, Dir. of Training, Standard Motor Products
Training PERIOD is the lifeblood of all companies large and small and for every person working today. We know how technology is moving at a rapid pace and our industry is no exception. In fact it seems like it is moving faster than we can actually keep pace. Getting a perspective on training from a…
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