THA 036: Ten Reasons For Buying Technician Tools
Is Tradition Preventing Shop Owners From Buying Technician Tools? FACT: Shop Owners Are Already Paying For Their Employee Tools, And At A Super Inflated Premium With A Ton Of Interest To Boot.
This Academy panel feels that making employees supply tools is an outdated tradition, based on poor understanding of economics and is commonplace for all the wrong reasons.
We cover a lot of ground including the debt load carried by technicians, tool truck time, improved retention and loyalty. We talk side work, and how to approach starting this new strategy. The panel agrees it takes more than just money to retain top talent.
When the shop provides all the specialty tools you need to have them cataloged so everyone knows where they are located to prevent wasted time finding them. In the end, what is in the best interest for your shop will guide how you tackle this.
RR 255: David Milne from ATMC and ASE
Important Study Shows the Graying of Our Technicians Poses a Big Challenge in the Very Near Future.
Dave Milne serves as the President of the Automotive Training Managers Council (ATMC), a division of the ASE Industry Education Alliance. Dave is also the Executive Director of Special Test Programs for ASE.
Dave shares the mission and value of ATMC, their most recent survey data that he says will have a big impact on the industry. We talk about education and recruiting our future technicians. You’ll also hear Dave speak to our industry training needs and trends, pay structure and how ATMC and ASE is working with the industry to bring awareness to our trade.
RR 253: Scott Buckley & Steve Bullins
The Future of Our Industry Speaks Out on Tech, Technology, Millennials, DVI and Customer Service.
Scott Buckley and Steve Bullins from Buckley’s Personalized Driver Care bring a refreshing look at our industry. You’ll be happy to hear this duo speak on so many topics.
All the while you are listening, consider these guys are the shop owners of the future and will help guide and steer our industry for many years to come. We’re in good hands.
RR 246: Scott Brown from iATN
Is iATN A Staple In Your Shop? Listen to Scott Brown Tell the Story of the Humble beginnings and Future Plans Of iATN.
Scott Brown president of iATN and co-owner, with his wife, of Connie & Dick’s Service Center, keeps his finger on the pulse of the industry by staying engaged at the shop. The interview takes you back to the day before the internet when bulletin boards were a way to communicate with your peers.
iATN is keeping pace and is working on exciting plans to continue to bring value to shop owners, technicians and educators of the auto care industry.
Scott gives an insider look at the iATN mobile APP, the new ‘Review’ space and the new iATN 2.0 and much more.
THA 016: Lean Processes – Relentlessly Work On Eliminating Waste
A commitment to Lean Process Improvement will yield a better customer experience.
Lean processes minimize technician activity outside of their work bay, creates uniformity in all communication pieces between service writers and technicians, can benefit the shop by hiring alternative staff for cleaning needs throughout the shop.
Lean also help you realize the value in the placement of equipment throughout the shop space and why it makes for a more efficient operation. Be sure to match the correct technician to every job when possible, play to their strengths … and so much more.
RR 230: Technician Round Table Part 2 -Heipp – Landry -Fanslow
What do Three Diagnosticians think about Silver Bullets, Critical Thinking and the Future of Diagnostics.
Bob Heipp, Peter Landry and Matt Fanslow, bring a big dose of their passion to the second technician round-table. This discussion generated talk on important and trending topics, that for these working techs, are important.
In this episode Bob, Peter and Matt expressed their feeling on technician pay, computer skills, augmented reality, and flat rate among others. There are over 20 key talking points. Invest in understanding how these three professional technicians and trainers look at the industry, especially the commitment to perpetual training and for creating a better and sustaining aftermarket.
RR 206: Technician Round Table Part 1 -Heipp – Landry -Fanslow
Illuminating Discussion with Technician Round-Table
Join this recorded session from Vision 2017 with Bob Heipp, Peter Landry and Matt Fanslow, (above) as we tackle the value of training and why networking is so critical at these events. These guys were straight up and expressed their feeling on engaging with your peers and instructors, developing relationships from around the country, and the sheer admiration that they have for technicians that continue to learn and grow within the industry.
Invest in understanding how these three professional technicians look at the industry, especially the commitment to perpetual training and for creating a better and sustaining aftermarket.
RR 199: Brett Beachler from Beachlers Vehicle Care & Repair
Third Generation Service Professional is Known, since 1951, as a Super Ethical shop that Never Compromises.
Brett Beachler is Vice President of Beachlers Vehicle Care & Repair. Brett’s grandfather Bob started the business and his Dad Terry is active every day. Beachlers believes that customers need to be taught the concepts of automotive and become friends. They are known throughout their community as the shop of second options.
Helping their customers get 250K miles from their vehicle helps drive the high maintenance numbers the shop performs. Giving tours of the new facility is a smart tactic and strives to educate their customers of the behind the scenes of automotive repair.
To add to their new customer growth Brett has instituted a traveling lunch and learn program in his community and has a strong charitable program for new customers first oil change.
RR 196: Gary Sharits – Repair Pal/ASE Master Automobile Technician of the Year 2016
Gary Sharits, Service Manager of Christian Brothers in Land O Lakes, FL is the winner of the 2016 Repair Pal / ASE Master Automobile Technician of the Year.
Gary has kept up his ASE credentials as Service Manager and credits his technician experience as a sound reason he can lead relationships with his technicians and customers. He shares his humble beginning from a mechanics helper at a Chevrolet dealer’s used car department, to where he is today as a service manager.
Sharits brings great insight to technicians and service managers and has a great message to youth wanting to join the industry.
RR 194: Bob Olson – Chrysler/ASE Technician of the Year 2016
ASE Chrysler/ASE Master Automobile Technician of the Year 2016
Thirty six year Chrysler technician, Bob Olson from Milbank, SD is honored with the ASE recognition. Bob tells the story when he started right up to how he sees technology at work in the industry.
Bob has been working at Chrysler Dealer, GESSWEIN MOTORS, for 36 years and is very committed to ASE. He’s been certified since 1980-33 years total. He has been a Jeep-Renault-Grand Master Technician -1984 to 1988 a GMC Master Technician-1988 to 2012 and a Chrysler Master Technician since 1989.
RR 184: Tim Dwyer Automotive Education Specialist at Consulab
Tim Dwyer was a shop owner for 25 years and was an instructor at Oklahoma State University Institute of Technology, for 12 years, where he helped start and instructed the Pro-Tech Automotive Internship program. He has found a perfect evolution of his storied carrer as an automotive education specialist at ConsuLab Educatech.
Tim is pays it forward with a very in-depth interview that covers many bases from his own shop, to being an educator and discovering a powerful way to educate his students with a Team Based Learning approach to his work in helping instructors utilize the power of their teaching aids.
RR 183: Michele Winn, Diagnostician at Beck Service Center
Lincoln Tech Grad: Only woman in her class is drivability diagnostician at Beck Service Center.
Michele Winn flipped burger at Wendy’s when she got her first job doing payroll at a service center. She got the bug and spent six years at a Goodyear, then on to Linder Technical Service and now at 30 bay operation Beck Service Center in Indianapolis.
Michele graduated from Lincoln tech and spends her day diagnosing drivability and electrical problems. She shares her opinions of training, she lists her personal strengths and feisty is one of them and how she sees the impact of future technology.
RR 180: Jorge Menchu from AES Wave and Industry Instructor
How Do We Make Ourselves SMARTER?
Jorge Menchu was hooked at an early age. He grew up in Kansas City, MO. It was his go-cart that brought upon his passion for loving cars and mechanics. This developed into a passion about learning.
His goal is to help young folks to realize their own success and failure by engaging his students to be better learners.
The episode highlights Jorge’s three pathways to learning. These fundamentals can change your ability to learn and understand. They are Self-Awareness, Learning Awareness and Building a Structure of Knowledge.
RR 176: Jennifer Maher from TechForce Discussing a Solution to the Technician Shortage
There’s a tech shortage in the transportation industry. It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians. Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education and…
RR 168: Bob Heipp – Mobile Diagnostician
Automotive technician finds his move to mobile diagnostician the perfect fit.
Bob Heipp lead tech and Technician Manager for Mobile Auto Solutions, LLC in Chicago evolved throughout his career as learning became his passion and smart career path.
Bob believes his desire to learn is what opened doors to meeting technicians around the world. He considers
RR 158: Tom Meyers
NAPA ASE Technician of the year, 2009, in Chicagoland has a career that spans 40 years and still does it all; but loves diagnostics.
In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area, a first for a non-owner technician. He is an ASE Master Certified with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years he has always focused on repair quality and the latest automotive technology.
RR 146: Matt Fanslow – Technician Interview
This is the inaugural episode dedicated to one technician’s perspectives on the industry and their role in it. The Remarkable Results Radio Podcast has geared up to include technicians into the interview mix. Meet Matt Fanslow who works at Riverside Automotive in Red Wing, MN. Matt is the diagnostic tech/shop manager. His primary responsibilities are to…
RR 138: James Snider from Auto Tech Career.com
Listen Alert: Ever put an ad on Craig’s List to find a technician? Ever answer an ad on Craig’s list for a technician’s job? No matter if you are a shop owner or technician this is a ‘must listen’ interview with James Snider. Breadth of experience proves valuable James Snider is an unlikely shop owner…
RR 134: Todd Erickson from Identifix
Todd Erickson, an Identifix Carline Expert gets to talk shop on the Remarkable Results Radio Podcast. You will learn how Todd got his job, what he loves about it, and how he views the learning curve in the industry.
Among many great stories, Todd goes back 15 years to explain his job interview at Identifix. He illustrates how a trick question, he answered correctly, may have been the deciding factor in him getting the job. This Subaru expert excels in diagnostic reasoning and provides a great behind the scenes view of this industry resource.
RR 126: John Gardner Automotive Instructor and Host of Tech Garage
John Gardner, automotive instructor at Chipola College in Marianna, FL believes that the quality of technicians graduating today are bright and amazing. John shares his passion for teaching and his love for training in an inspiring episode that includes talk of his hosting duties for Tech Garage on the Velocity Channel. John’s classroom motto is “Outdo…
RR 122: ASE Test ‘Uncovered’
ASE Test Uncovered. Everything you ever wanted to know about the ASE Test … ASE 3but were afraid to ask!
Joining me for this very open discussion is:
-Dan Baumhardt, ASE Test Administrator
-Matt Fanslow, Professional Technician and an ASE Subject Matter Expert
-Ryan Kooiman, Director of Training at Standard Motor Products
RR 109: Scott ‘GONZO’ Weaver
RR 105: Big Event Technician Training
“You never grow old until you stop learning”. Henry Ford
As it relates to training and new technology: Are you keeping up? Are you participating in the many regional training programs that are becoming the norm today? Have you attended one? How many hours per year are you investing in to keep current or stay relevant?
You need to listen to technicians talk about keeping up with technology and diagnostics. Inside this episode are four technician interviews I met on a road trip in March 2016 while attending a day long seminar hosted by TST. If you need any confirmation on what the techs are saying about the need for quality training … get listening. If you are ‘always learning’ then listen to your peers affirm why your commitment to training is your job security.
RR 098: Ryan Kooiman, Dir. of Training, Standard Motor Products
Training PERIOD is the lifeblood of all companies large and small and for every person working today. We know how technology is moving at a rapid pace and our industry is no exception. In fact it seems like it is moving faster than we can actually keep pace. Getting a perspective on training from a…
RR 059: Technician Training Best Practices -Roundtable
Watch the replay or listen to the audio only podcast. Podcast is available on iTunes and Stitcher Radio and of course listen below. Welcome to Episode 60 a rebroadcast of a Face To Face Video Podcast using the BLAB platform for Live Video Conversations. We had a lively discussion on technician training best practices with…