RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer

Above Picture from left: Monte Hamsher, Bob Pattengale and John Marcum

Monte Hamsher owner of Performance Motor Werks, technician and automotive instructor at Fort Myers Technical College

Bob Pattengale is the National Training Manager at Bosch. Bob has over 30 years of automotive experience with stops at OE Dealerships, independent repair shops, technician training, and equipment sales.  Bob is a contributing writer for Motor Magazine. Bob also served as the SAE Service Technician’s Society President in 2001 and 2002. Look for Bob’s Previous Episodes HERE.

John Marcum is the Director of Marketing for Federated Auto Parts.

 

Key Talking Points:

  • Monte Hamsher- shop owner, technician and automotive teacher
    • Need more training for service professionals to speed up the process for ordering correct parts
    • Receiving current training from AVI on demand and NAPA classes- difficulties getting more people to training
    • The commitment of the technician is key- willingness to learn and be better technicians
      • For those who don’t-can, you change commitment by offering training?
  • Bob Pattengale- National Training Manager at Bosch
    • Teaching and training parts supplier from a manufacturer’s perspective
    • Kids play video games- problem solvers but don’t have tactile skills
    • Younger age group look for mentors than online classes- need physical skill built up
  • John Marcum- Director of Marketing for Federated Auto Parts
    • Rely on manufacturing partners to provide training for parts professionals
    • Trained professional more efficient and saves time and money
    • Continue to develop a personal relationship with customers- provide the best service for you, how can we help you become better educated, how can we get parts to you faster, quality of parts  
    • Suggest quality product to customers- help technician know the  benefits and value of quality lines
  • “What if every technician took a week off?”- What would happen?
    • Motivate people in and outside of industry the importance of technicians
    • Providing safe and reliable transportation for others

Resources:

  • Thanks to Monte Hamsher, John Marcum, and Bob Pattengale for their contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.