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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

Oct 14, 2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

Oct 10, 2025

Building an Essential Skilled Automotive Career [RR 1060]

Oct 7, 2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

Oct 3, 2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

Sep 30, 2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

Sep 26, 2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

Sep 23, 2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

Sep 19, 2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

Sep 16, 2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

Sep 12, 2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

Sep 9, 2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

Sep 5, 2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

Sep 2, 2025

Ring to Revenue: The Power of the First Hello [THA 448]

Aug 29, 2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

Aug 26, 2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

Aug 22, 2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

Aug 19, 2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

Aug 15, 2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

Aug 12, 2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

Aug 8, 2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

Aug 5, 2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

Aug 1, 2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

Jul 29, 2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

Jul 25, 2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

Jul 22, 2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

Jul 18, 2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

Jul 15, 2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

Jul 11, 2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

Jul 8, 2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

Jul 4, 2025

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The BACK CATALOG - Listed By Most Recent

RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals

09/13/2019

THA 136: Branch Growth Strategy

09/12/2019

RR 465: Tom Ham – Your Only Competitor is Yourself

09/10/2019

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

09/09/2019

RR 464: YouTube – Benefit or Burden Part 1

09/06/2019

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

09/05/2019

RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!

09/03/2019

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

09/02/2019

RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional

08/30/2019

THA 134: Market Changes and What I’m Doing About Them

08/29/2019

RR 461: Dan Taylor – Emotional Intelligence (EQ) Leads to High Performance Shops – Part 1

08/27/2019

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

08/26/2019

RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!

08/23/2019

THA 133: Why Soft or Life Skills Training Matters for Business Success

08/22/2019

RR 459: Standards And Values Foster a United Purpose for Your Team

08/20/2019

FTR 059: Greg Buckley on LYFT

08/19/2019

RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?

08/16/2019

THA 132: Business Coaches Lab: Building an Enduring Business Culture

08/14/2019

RR 457: Justin Allen – Working Too Hard? Feel Burned Out?

08/13/2019

FTR 058: Tomi Oliva – Would You Work For You?

08/12/2019

RR 456: Jennifer Grady ESQ – Harassment Training Required by Law

08/09/2019

THA 131: Preparing Your Shop For the Next Five and Ten Years

08/08/2019

RR 455: Scott Shotton – Building Quality Trainers of Tomorrow

08/06/2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

08/05/2019

RR 454: Danny Durbin – Integrating the Third Generation

08/02/2019

THA 130: Service Advisor Role Play #3

08/01/2019

RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!

07/30/2019

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

07/29/2019

RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony

07/26/2019

THA 129: Customer Financing Options

07/25/2019

RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff

07/23/2019

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

07/22/2019

Trailer – Why Would You Want To Listen and Who the Heck Am I?

07/19/2019

RR 450: Michael Eilbracht – Becoming an Industry Trainer

07/19/2019

THA 128: Valuing and Positioning Your Business For Sale

07/18/2019

RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?

07/16/2019

FTR 054: Roy Schnepper – ASA Behind the Scenes

07/15/2019

RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser

07/12/2019

THA 127: Overcoming Owner Burnout

07/11/2019

RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?

07/09/2019

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

07/08/2019

RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket

07/05/2019

THA 126: Firing Customers – When is it Right or Wrong?

07/04/2019

RR 445: Cash Management with Chris Cotton

07/02/2019

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

07/01/2019

RR 444: Technician Round Table – Part 7 – Professionalism and More – Heipp – Landry – Fanslow:

06/28/2019

THA 125: Client Loyalty Programs – Do They Work?

06/27/2019

RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair

06/25/2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

06/24/2019

RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies

06/21/2019