Posts by Carm Capriotto, AAP
RR 142: Dan Marinucci from Communique’
Dan Marinucci is the driving force behind Communique’, an automotive training and communications company that, as its name suggests, delivers vital training information. Dan is known for communicating timely, practical, knowledge to both service and sales professionals in the auto repair industry. Whether writing for a trade journal or presenting a seminar to technicians, Dan crafts…
RR 141: Scott Waddle of Precision Auto Service
Meet Scott Waddle from Precision Auto Service in Langley, British Columbia. Yes, the first Canadian shop owner to grace the podcast. You will learn that success stories and challenges are universal in north America. An Early Start. Scott Waddle has been fixing cars since he was four, maybe younger… out in the driveway with dad,…
RR 140: Maylan Newton – Catastrophic Failure of Me
Maylan Newton from ESI – Educational Seminars Institute is making his second visit to the podcast. Maylan is a business coach, trainer and industry speaker. Catastrophic Failure of Me. Maylan experienced a life-changing event on December 30, 2014. He pulled through it and he has been on a crusade speaking about the lessons he learned. Maylan…
RR 139: Jeff Buckley from My Fathers Shop
Jeff and Candace Buckley, a husband and wife team, have been providing services to their customers in Midlothian, TX for over 20 years at their service business called ‘My Fathers Shop’. This episode is all about the ‘Little Shop that Could’. Why, because the entire team at My Fathers Shop is Jeff and Candace. How…
RR 138: James Snider from Auto Tech Career.com
Listen Alert: Ever put an ad on Craig’s List to find a technician? Ever answer an ad on Craig’s list for a technician’s job? No matter if you are a shop owner or technician this is a ‘must listen’ interview with James Snider. Breadth of experience proves valuable James Snider is an unlikely shop owner…
RR 137: John Anello from Auto Tech On Wheels
John Anello started a Mobile Automotive Diagnostic in 1991 providing technical support & services for automotive Repair & Body shops in Northern New Jersey. These services include diagnostics on Engine Management systems as well as all other on-board control systems. Why Listen? John speaks about the learning curve that needs to be addressed by many…
RR 136: Dave Erb from Hire Frederick
Dave Erb has been in the auto industry for over 30 years. His experience ranges from working in a parts store to every position on the automotive service side of things. Dave purchased his first failing shop in 1997. He sold his businesses and is now channeling his first love ‘marketer helping shop owners grow…
RR 135: Garry Plimmer from Garry’s Automotive
A smart listen with NAPA’s ASE Technician of the year 2013. Why Listen? Harvest great ideas on customer retention, marketing, technician and adviser training, succession planning and the value of a business coach. Humble Beginning Garry Plimmer’s mechanical training began during his enlistment in the U. S. Navy from 1974-1978, having trained and served as a diesel…
RR 134: Todd Erickson from Identifix
Todd Erickson, an Identifix Carline Expert gets to talk shop on the Remarkable Results Radio Podcast. You will learn how Todd got his job, what he loves about it, and how he views the learning curve in the industry.
Among many great stories, Todd goes back 15 years to explain his job interview at Identifix. He illustrates how a trick question, he answered correctly, may have been the deciding factor in him getting the job. This Subaru expert excels in diagnostic reasoning and provides a great behind the scenes view of this industry resource.
RR 133: TJ Reilly from Same Day Auto Service
Great stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon. The Business TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his business from scratch, and has the experience of being both…
RR 132: Auto Care – Industry Job Board
Learn about the largest automotive aftermarket job board in the industry. Courtney Hammer and Katy McQuiston share their insight on the value that the Job Board brings to every member of the aftermarket. As internet resume and job postings is the trend and the future, Auto Care has laid the ground work to build the biggest recruitment effort the industry has ever seen or been part of.
Discover how you can post a job and find a job specific to your needs and experience exclusively in the automotive aftermarket.
RR 131: Don Smith from Elite Electronics
RR 130: Barry Barrett from RLO
Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO where Barry’s sales and training capabilities operate at full capacity in his dual roles as lead salesperson and service manager trainer. Learn about passion, discovering your WHY and what the top qualities are of a superstar service adviser.
RR 129: Jerry Holcom from S & S Service
This is a very special interview with Jerry Holcom. With nearly 50 years’ experience in the automotive field, Jerry tells of his pathway to success and the typical stumbles or learning curves along the way.
Why should you listen: Jerry tells of great advice he’s received throughout the years about money and property ownership; Learn Jerry’s reasoning behind the decision not to buy his father’s business, and then turned around 10 years later and bought it from someone else.
RR 128: Joel Ayers of the Automotive Aftermarket Charitable Foundation
This podcast episode needs to be heard by everyone in the industry. I’m counting on you to use the social share icons and engage your colleagues or paste the episode URL into your email network. Help get the word out and make sure the reach of AACF gets to the deep corners of the aftermarket so help can be brought to our brothers and sisters that need it.
RR 127: Dave Kusa of Autotrend Diagnostics
Reasons to listen to Dave Kusa, President Autotrend Diagnostics:
-Find out how much reliance Dave places on building customer relations and home town value in a city of 2.5 million people.
-Dave believes that their top internet reviews come from his strategy on good customer communications.
-If you are looking for great insight or advice on the need for business training, Dave will explain to you his biggest learning curve.
RR 126: John Gardner Automotive Instructor and Host of Tech Garage
John Gardner, automotive instructor at Chipola College in Marianna, FL believes that the quality of technicians graduating today are bright and amazing. John shares his passion for teaching and his love for training in an inspiring episode that includes talk of his hosting duties for Tech Garage on the Velocity Channel. John’s classroom motto is “Outdo…
RR 124: Jeremy O’Neal from Advisorfix
The three most important traits of the professional Service Advisor. Jeremy O’Neal president of Advisorfix joins Carm Capriotto in an engaging interview on the value of the service advisor and the traits and role they play in successful shops. Jeremy covers goals, the ratio of service advisors to technicians, accountability, trust and why most shops approach the sales side vs. the client’s vehicle agenda of the business completely wrong.
RR 123: Pete Rudloff from Pete’s Garage
Pete Rudloff owner of Pete’s Garage in Newark, DE. Pete started out in the automotive trade as a machine shop apprentice and after a year became dealer tech and grew into a Mopar Gold CMAT, L1, DEEP certified tech of which have been both the assistant shop foreman and foreman of a few local dealerships…
RR 122: ASE Test ‘Uncovered’
ASE Test Uncovered. Everything you ever wanted to know about the ASE Test … ASE 3but were afraid to ask!
Joining me for this very open discussion is:
-Dan Baumhardt, ASE Test Administrator
-Matt Fanslow, Professional Technician and an ASE Subject Matter Expert
-Ryan Kooiman, Director of Training at Standard Motor Products
RR 121: Nikki Ayers from Ayers Automotive
Nikki Ayers and her husband Robert have been shop owners for 38 years. They own Ayers Automotive in Santa Barbara, CA with locations in Chipala and Anacapa. Robert was a Jaguar tech when they decided to go into business for themselves. Nikki shares the big risk they took with their first building and how after…
RR 120: Suzanne Hawley from Family Service Day
Suzanne Hawley is the Executive Director of Family Service Day, an award-winning ’cause marketing’ initiative for the automotive industry called Keeping Cars Kickin’. Their mission is to help businesses do well by doing good. Support for the community Family Service Day helps local shop owners and their employees get involved in supporting their community by sharing…
RR 119: John Eppstein from John’s Automotive Care
John Eppstein from John’s Automotive Care in San Diego, CA was recognized in 2016 as the NAPA ASE Technician of the Year. Started Like So Many Others John Eppstein started in the automotive industry in 1983 because he wanted a job where he could help people. Like so many others in the industry, John pumped…
RR 118: Supplier Needs- What constitutes a strong business partnership?
If you are a member of the aftermarket distribution channel don’t miss this round table discussion. Learn from a jobber and two service professionals how important a strong partnership is and what are the critical components that constitute a strong business relationship.
Learn what these shop owners say are essential elements of their supplier relationship and where the sales person is on the value tree. An episode for all members of the aftermarket distribution channel.
RR 117: John Bridgwater from Wrights Automotive Service
John Bridgwater always wanted to know, “What makes it go?” At age five he took apart a mechanical adding machine just to see how it worked. Growing up, his father would work on the family van and John would always be by his side asking questions and learning everything he could. Today John Bridgwater and…