RR 224: Family Business: Three Dads Point of View
Aftermarket Family Business Dynamics. The Dads Speak About Their Family Business and Their Role and Relationship with their Sons.
Service professionals Terry Beachler, Gary Pontious, Sr. and Joe Palermo discuss their family business and the relationship with their sons. Many know that family dynamics is so rewarding and can also have their challenges, however if you make it work the results are personally gratifying.
I’m grateful to the three sons for gathering their dads for this interview. There are many great talking points; traits that they share with their son, the dads’ current role in the business, who is the bigger risk taker, how they see new technology, managing the numbers, the importance of communication and trust and special advice for all family business.
RR 223: Family Business: Three Sons Point of View
Aftermarket Family Business Dynamics. Second and Third Generation Service Professionals Speak About their Role and Relationship with their Dads.
Brett Beachler, 3rd generation join second generation sons Tom Palermo and Gary Pontious, Jr. in a discussion on the family business and their father son relationship. The aftermarket is mostly lead by family businesses and many business owners are contemplating succession.
Learn how these three sons have grown up in the business and how they see their role and what their dad has taught them about leading into the next generation.
RR 219: Nick Lenhart from Lenhart’s Service Center
Fourth Generation Millennial in Partner With His Dad Speaks to the Challenges of Succession, Debt Management and the Changing Industry.
Nick Lenhart from Lennart’s Service Center Tire Pro’s brings a very honest and transparent discussion to the table. On top of the legacy customer service that Lenhart’s is known for they are big in community philanthropy. Nick shares the story on one key tool they use to do community outreach.
Nick shares why they made a move to Tire Pros and that their move to DVI was important and rewarding. He explains the strategy he uses on social media why improving his balance sheet is important to his dad’s succession plan with him and the value he places on networking and twenty groups.
RR 217: Stacia Hamp from Community Auto
Father & Daughter Team Keep their Strong Culture at the Forefront of their Shop and Get Recognized by BBB with their Highest Honor.
Stacia Hamp and her dad Eric Warrington have worked together for 13 years. They’ve forged a strong working relationship and the business has blossomed.
Stacia’s dad Eric, built the business on trust and ethics. She says dad has the heart of the business culture firmly in hand and no better tribute than in being recognized as the winner of the 2017 Northern Colorado Better Business Bureau Torch Awards for Ethics in the Small Business Category.
Stacia talks training, the value DVI has brought to their business, the value of having a mentor, how dad and daughter bring their diverse personalities into a perfect focus for the business among many more key talking points.
RR 205: Chris Monroe from Monroe Tire & Service in Shelby, NC
Big Investment in “Driver Lounge” Brings Top Shelf Amenities to the Customer Experience
Chris Monroe from Monroe Tire & Service in Shelby, NC is a second-generation business owner with an equal mix of tire and automotive service for 30 years. He is passionate about our industry and the future as technology changes the landscape.
Chris feels that industry change paves the way for many opportunities that we are slowly uncorking. He is an active participant in improving our industry image and training through networking and mentoring.
RR 203: Russell McCloud from Accurate Automotive Attention
2nd Generation Shop Owner and Politician Shares His Story
Russell Mc Cloud, his sister Michele Payne, his brother in-law and his 2 sons (3rd generation) are keeping the legacy of his dad Dennis going strong. This three-location operation is thriving in Yuma, AZ.
Russell is also a Yuma County Supervisor for the last 13 years. He does double duty working for the people of Yuma county. He shares what his motivation was in entering politics. Russell also talks about the challenges of a family business, the tech shortage, insights from his coaching group and how the idea for his new TV commercial was born.
This is a very transparent interview from a person who learned from his dad that honesty and integrity were the most important personal traits and to treat customer and employees as family.
RR 200: 200th Episode Retrospecitive
The automotive aftermarkets premier podcast achieves the 200th episode milestone.
Remarkable Results Radio Podcast creator and host Carm Capriotto shares the 200th episode with ten podcast alumni in a discussion on the industry and the impact the podcast has had on the transfer of knowledge among industry peers.
Capriotto says, “I care about building a stronger aftermarket and connecting people who are sharing their success story with the world”. The podcast features interviews with Service Professionals, Industry Women, Thought Leaders, Technicians, Multi-Shop Owners, Business Coaches and Technology Leaders.
RR 199: Brett Beachler from Beachlers Vehicle Care & Repair
Third Generation Service Professional is Known, since 1951, as a Super Ethical shop that Never Compromises.
Brett Beachler is Vice President of Beachlers Vehicle Care & Repair. Brett’s grandfather Bob started the business and his Dad Terry is active every day. Beachlers believes that customers need to be taught the concepts of automotive and become friends. They are known throughout their community as the shop of second options.
Helping their customers get 250K miles from their vehicle helps drive the high maintenance numbers the shop performs. Giving tours of the new facility is a smart tactic and strives to educate their customers of the behind the scenes of automotive repair.
To add to their new customer growth Brett has instituted a traveling lunch and learn program in his community and has a strong charitable program for new customers first oil change.
RR 197: Gary Pontious, Jr. from Toledo Auto Care
A Big Emphasis on Culture has helped this Entrepreneur Create Duplicity to Scale his Business.
Gary Pontious Jr. is the Vice President and General Manager of Toledo Auto Care that is celebrating their 100th year in business in 2017.
Toledo Auto Care is the oldest independent auto repair shop in Toledo, OH and has been owned and operated by the Pontious family since 1985.
The family has just opened their second branch in December 2016 and the strength of their culture and fundamental business practices has allowed them to scale their business for growth.
RR 195: Tatsu Tsuchida from Tokyo Automotive
Second Generation Shop Owner Still Learning
As a kid growing Tatsu Tsuchida, VP of Operations, Tokyo Automotive, was a natural at pulling things apart and putting them back together.
His father, Akio Tsuchida, started Tokyo Automotive in 1978. For Tatsu it would take the better part of his twenties, from being a ski bum, to living in Japan as an English teacher for him to sow his wild oats, but always knowing that he’d return one day to work in the family shop.
Today Tatsu has learned there’s much more to running an automotive shop than loving cars. He learns through his mentor and coaches, that how the bathroom looks, the decor, and how one talks; matter more to the customer than you would ever think. Tatsu is more than honest about his challenges, and often shares with other friendly garages his mistakes (and his triumphs) so that others can benefit. Tatsu says, “Together we learn and earn more.”
RR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service
High Flying Entrepreneur Combines Used Cars with Automotive Service to Create the Right Formula.
Bill DeBoer, AAM has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Started by his dad in 1982 DeBoer’s also sells used cars.
DeBoer speaks to the value ride sharing will bring to his business, his new mastermind group, and his new Car Care Club among many other topics.
RR 177: Joe Hanson from Gordie’s Garage
RR 173: Nick Modesti from Modesti’s Car Care Center
A true family culture ingrained with their customers.
Nick Modesti from Modesti’s Car Care Center in Culver City, CA is second generation nurturer. Nick has carried the tradition of his dad and mom to their team members and customers. Everyone feels the family culture which is never compromised.
Interview covers their goal to maintain 100% satisfaction with our clients, implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and their peace of mind warranty program among others.
RR 161: John Miller from Freedom Automotive
John Miller says, “It is an ongoing educational experience to work on cars”.
John Miller owner of Freedom Automotive in Stafford, TX is a successful baby boomer shop owner who shows no signs of quitting. Besides the shop he is a weekly radio show and writer and editor for Shop Talk, the Houston ASA monthly.
RR 147: Jacquie Walter Hower from Zimmerman’s Automotive
Jacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. Typical family indoctrination. During high school and into college, Jacquie worked part time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year…
RR 087: Tom Palermo from Preferred Automotive Specialists
Tom Palermo from Preferred Automotive Specialists, Philadelphia, PA, was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus-year-old family business that his dad Joe started, back in the day. Preferred Automotive Specialties employs seven technicians in six bays with eight lifts.…
RR 015: Judy Walter from Zimmerman’s Automotive
Besides growing up in the 57 years young family business, Judy Walter the CFO and co-owner of Zimmerman’s Automotive, Mechanicsburg, PA with her uncles works with a family staff of 12 out of 29 team members. This is a true blue family enterprise. At they have a 20,000 sq foot facility, sporting a 12-bay shop with seven…