RR 205: Chris Monroe from Monroe Tire & Service in Shelby, NC

Big Investment in “Driver Lounge” Brings Top Shelf Amenities to the Customer Experience

Chris Monroe from Monroe Tire & Service in Shelby, NC is a second-generation business owner with an equal mix of tire and automotive service for 30 years. He is passionate about our industry and the future as technology changes the landscape.

Chris feels that industry change paves the way for many opportunities that we are slowly uncorking. He is an active participant in improving our industry image and training through networking and mentoring.

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RR 203: Russell McCloud from Accurate Automotive Attention

2nd Generation Shop Owner and Politician Shares His Story

Russell Mc Cloud, his sister Michele Payne, his brother in-law and his 2 sons (3rd generation) are keeping the legacy of his dad Dennis going strong. This three-location operation is thriving in Yuma, AZ.

Russell is also a Yuma County Supervisor for the last 13 years. He does double duty working for the people of Yuma county. He shares what his motivation was in entering politics. Russell also talks about the challenges of a family business, the tech shortage, insights from his coaching group and how the idea for his new TV commercial was born.

This is a very transparent interview from a person who learned from his dad that honesty and integrity were the most important personal traits and to treat customer and employees as family.

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RR 200: 200th Episode Retrospecitive

The automotive aftermarkets premier podcast achieves the 200th episode milestone.

Remarkable Results Radio Podcast creator and host Carm Capriotto shares the 200th episode with ten podcast alumni in a discussion on the industry and the impact the podcast has had on the transfer of knowledge among industry peers.

Capriotto says, “I care about building a stronger aftermarket and connecting people who are sharing their success story with the world”. The podcast features interviews with Service Professionals, Industry Women, Thought Leaders, Technicians, Multi-Shop Owners, Business Coaches and Technology Leaders.

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RR 199: Brett Beachler from Beachlers Vehicle Care & Repair

Third Generation Service Professional is Known, since 1951, as a Super Ethical shop that Never Compromises.

Brett Beachler is Vice President of Beachlers Vehicle Care & Repair. Brett’s grandfather Bob started the business and his Dad Terry is active every day. Beachlers believes that customers need to be taught the concepts of automotive and become friends. They are known throughout their community as the shop of second options.

Helping their customers get 250K miles from their vehicle helps drive the high maintenance numbers the shop performs. Giving tours of the new facility is a smart tactic and strives to educate their customers of the behind the scenes of automotive repair.

To add to their new customer growth Brett has instituted a traveling lunch and learn program in his community and has a strong charitable program for new customers first oil change.

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RR 197: Gary Pontious, Jr. from Toledo Auto Care

A Big Emphasis on Culture has helped this Entrepreneur Create Duplicity to Scale his Business.

Gary Pontious Jr. is the Vice President and General Manager of Toledo Auto Care that is celebrating their 100th year in business in 2017.

Toledo Auto Care is the oldest independent auto repair shop in Toledo, OH and has been owned and operated by the Pontious family since 1985.

The family has just opened their second branch in December 2016 and the strength of their culture and fundamental business practices has allowed them to scale their business for growth.

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RR 195: Tatsu Tsuchida from Tokyo Automotive

Second Generation Shop Owner Still Learning

As a kid growing Tatsu Tsuchida, VP of Operations, Tokyo Automotive, was a natural at pulling things apart and putting them back together.

His father, Akio Tsuchida, started Tokyo Automotive in 1978. For Tatsu it would take the better part of his twenties, from being a ski bum, to living in Japan as an English teacher for him to sow his wild oats, but always knowing that he’d return one day to work in the family shop.

Today Tatsu has learned there’s much more to running an automotive shop than loving cars. He learns through his mentor and coaches, that how the bathroom looks, the decor, and how one talks; matter more to the customer than you would ever think. Tatsu is more than honest about his challenges, and often shares with other friendly garages his mistakes (and his triumphs) so that others can benefit. Tatsu says, “Together we learn and earn more.”

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RR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service

High Flying Entrepreneur Combines Used Cars with Automotive Service to Create the Right Formula.

Bill DeBoer, AAM has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Started by his dad in 1982 DeBoer’s also sells used cars.

DeBoer speaks to the value ride sharing will bring to his business, his new mastermind group, and his new Car Care Club among many other topics.

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RR 173: Nick Modesti from Modesti’s Car Care Center

A true family culture ingrained with their customers.

Nick Modesti from Modesti’s Car Care Center in Culver City, CA is second generation nurturer. Nick has carried the tradition of his dad and mom to their team members and customers. Everyone feels the family culture which is never compromised.

Interview covers their goal to maintain 100% satisfaction with our clients, implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and their peace of mind warranty program among others.

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RR 161: John Miller from Freedom Automotive

John Miller says, “It is an ongoing educational experience to work on cars”.

John Miller owner of Freedom Automotive in Stafford, TX is a successful baby boomer shop owner who shows no signs of quitting. Besides the shop he is a weekly radio show and writer and editor for Shop Talk, the Houston ASA monthly.

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RR 147: Jacquie Walter Hower from Zimmerman’s Automotive

Jacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. Typical family indoctrination. During high school and into college, Jacquie worked part time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year…

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RR 087: Tom Palermo from Preferred Automotive Specialists

Tom Palermo from Preferred Automotive Specialists, Philadelphia, PA, was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus-year-old family business that his dad Joe started, back in the day. Preferred Automotive Specialties employs seven technicians in six bays with eight lifts.…

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RR 015: Judy Walter from Zimmerman’s Automotive

Besides growing up in the 57 years young family business, Judy Walter the CFO and co-owner of Zimmerman’s Automotive, Mechanicsburg, PA with her uncles works with a family staff of 12 out of 29 team members. This is a true blue family enterprise. At  they have a 20,000 sq foot facility, sporting a 12-bay shop with seven…

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