Mike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. Find Mike’s other episodes HERE.
Key Talking Points:
Get any great advice that you still follow today?
- Being consistent
- Success leaves clues, failure also leaves clues
Ever had a mentor?
- Several mentors over the years, one of the first mentors were friends
- grandfather- told Mike to look at the man in the mirror and realize you’re your own problem and also your own solution to move forward.
What drives you?
- Thrill of putting things together- building businesses
What is the latest book you read? Big take-a-way?
- “Generosity Factor” “Keys to the Kingdom” “COVID Cows”
Do you still have the fire you had when you first started?
- Yes, but in different way- passion for growing what he currently has and passion for teaching others
How do you re-energize?
- Built new home, rides motorcycle and takes vacation trips
Any secrets to ‘time suck’?
- Map out day the night before, use calendars
A big secret to building a strong relationship with Customers?
- Customer service experience- how you make customers feel
Share a car count idea?
- Maximize each opportunity
Name something you tried that didn’t work?
- Expand retail space in shop, bought radio shack franchise to cross merchandise- failed and needed to focus on automotive repair only
Would your organization crumble if you stepped aside?
- No! Started a succession plan before 50 years old, continue to develop team
Top three most important needs to open a shop?
- People, people, people! Developing staff and team culture
The most recent update to your processes/system
- Accounting side of business
Are you paperless? When did you go?
- 95% paperless, DVI system several years ago, tech notes are electronic
How is consolidation in the industry going to impact you?
- Consolidation will be great for people that want to grow business and move forward
Ever made a major pivot in your business? If yes, what?
- Getting out of day to day operations within last 5 years, Pivoting from owner operator to owner investor
If you could send a message to yourself 10 years ago, what would you tell the younger YOU?
- Read more, network with more people/shop owners, sharing when things don’t go right
If you could pick up a new skill in an instant what would it be?
- Getting better at people skills and growing team, have a vision
When in your life have you been so passionately focused on an activity that you lost track of time and what you were doing?
- Building service advisor training
Favorite vacation spot
- Hawaii for 25th anniversary
- Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast.
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