Archive for March 2023
The Automotive Industry: Does the Public Really Know What We Do? [RR 836]
Recorded Live at Vision 2023, Dave Hobbs, Scot Manna, and Eric Ziegler have an open discussion on the importance of training, leading to the question, “Does the public really know what we do?”
remarkableresults.biz/e836
Technician Round Table: Mobile Technicians [THA 321]
Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops?
remarkableresults.biz/a321
Shop Owner is a Coach and Her Clients’ Biggest Cheerleader [RR 835]
Recorded Live at the 2023 Institute Summit, shop owner turned coach Jennifer Hulbert discusses the value of joining a coaching group. Find out what it’s like to be in a coaching group with the Institute, and why she is passionate about celebrating other people’s accomplishments.
remarkableresults.biz/e835
Newly Purchased ADAS Calibration Equipment [AW 150]
Get a behind-the-scenes look at shop owner Tom Sciortino’s new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers and local shops, and a step-by-step guide to how it works.
remarkableresults.biz/aw150
The Ebb and Flow of Being a Wife and Business Partner [RR 834]
Recorded Live at Vision 2023, the wives tell all! Find out what it’s like being a wife, mom, and business partner with their husbands.
remarkableresults.biz/e834
Going Electric in California [THA 320]
California is mandating 100% of new cars and light trucks sold will be zero-emission vehicles by 2035. How will electric vehicles change the composition of our industry? What are the service opportunities? Should you start working on hybrids if you haven’t already? Hear from the perspectives of 3 California shop owners that are ready and prepared for the future.
remarkableresults.biz/a320
Job of a Trainer Isn’t a Job, It’s a Lifestyle [RR 833]
Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today’s technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees.
remarkableresults.biz/e833
Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]
How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training.
remarkableresults.biz/aw149
First Ever General Service Technician Academy at Vision KC [RR 832]
Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA’s S.O.S. (Shop Owner’s Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision’s newest class for general service technicians.
remarkableresults.biz/e832
Managing Comebacks and Quality Control [THA 319]
It’s time to shift your mindset on comebacks! Consider comebacks as a second opportunity to learn, make it right with the customer, have a training moment with your employees, and document and discover ways to improve your quality control.
remarkableresults.biz/a319
“Profitable Fleet Management for Small and Medium Businesses” Bill Deboer [RR 831]
“Keep a cool quarter of a million? Or give it away…. You’d think that was self-evident, but usually, companies are unintentionally giving it away. If you’re like most of our clients, you’ve got enough worries on your plate when it comes to making sure everything in the business is running smoothly. You don’t have the…
Listen and view episode notesInternal Company App Gets the Word Out [AW 148]
Communication is full of opportunities and challenges. How do you effectively communicate with everyone in your business, especially if you’re a multi-shop owner? Bill Snow discusses their own internal app and why it is critical in their business.
remarkableresults.biz/aw148
Technology, Network, Systems and Software: Understand the Why and How [RR 830]
Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business.
remarkableresults.biz/e830
Future Shop: Sooner Than You Think [THA 318]
Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future.
remarkableresults.biz/a318
Resilience in Your Commitment to Succeed [RR 829]
Recorded Live at the 2023 Institute Summit, Michael Smith, Jason Brennan and Mike Simard discuss leadership, growth, culture and the resilience needed to commit to succeed in your business.
remarkableresults.biz/e829
Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]
On Record with Tom Ham from the Automotive Management Network. Tom discusses a recent survey from his website about the stress level at work, reasons why someone would reject a technician application, health insurance and more! These results may surprise you!
remarkableresults.biz/aw147
Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]
Transforming your business doesn’t happen overnight, but it starts with committing to one small change. Recorded live at the 2023 Institute Summit, Anthony Bodine shares his remarkable journey of trusting his coach and how it changed his business.
remarkableresults.biz/e828
Using My Dashboard to Find Trends [THA 317]
Dashboards are a valuable tool for businesses as they provide a quick and easy way to visualize and analyze key data and metrics in real time. Hear from two shop owners as they discuss how dashboards improve decision making, increase productivity, and enhance collaboration and accountability with your team.
remarkableresults.biz/a317