Carm Capriotto Remarkable Results Radio Podcast

Alan Beech and Shop Tour with Greg Bednar [AW 062]

Guest host business coach Alan Beech from Beech Consulting speaks to DVI open rates and the Virtual shop tour with Greg Bednar from Greg’s Champion Auto, Mankato, MN The trivia question: The Pontiac Tempest Transformed to be What Model?

How Strong Are Your Community Heart Strings? [RR 658]

Helping your local community is always on your “to-do” list as a business owner but how many of us are really taking action? How do you get started? How do you budget donations? In this episode, Dena Ganje explains the importance of community support and why you sometimes can’t put a dollar amount on helping others better their lives.

If your shop isn’t involved in the community, then there’s no better time than now to make a difference. So many top shops make community one of their passions. If you are not, it is time to start. Use this podcast episode to catapult you to be a strong philanthropist. remarkableresults.biz/e658

Electrificaton of our Industry – Service Impact and Trends [THA 232]

Electrification of our Industry – Service Impact and Trends [THA 232]

How do you prepare for the future? It starts by acknowledging it will be here before you know it. In this episode, my panel discusses electric and hybrid vehicles with statistics and real shop research that help outline the road ahead.

Don’t be left behind. Don’t be a naysayer. Embrace and understand the role of EV’s and Hybrids. Learn all you can so you can prepare your business for the future. A critical and important podcast so you benefit. remarkableresults.biz/a232

EOS Part 6 – Process with Barry Barrett [RR 657]

We are on part 6 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode, Barry discusses how to systemize your business by building processes. Too many owners think they don’t have time to document processes and then wonder why they can’t leave the shop and take a vacation.

Guess what? Processes can be a simple 1 page of bullet points. Keep listening to follow the steps to create consistency in your business. remarkableresults.biz/e657

Ask Your Customers

Ever ask your customer why they come to your shop? Why they are loyal to your shop? What is their greatest customer experience with your shop? What else can we do to provide a great customer experience? Sit with your entire team and ask them to start a campaign on learning why your customer comes…

Chris Cotton from Auto Fix – Auto Shop Coaching and Tiffany Scherado from Lifetime Transmissions [AW061]

Guest host business coach Chris Cotton from Auto Fix – Auto Shop Coaching speaks to increasing shop productivity and the Virtual shop tour with Tiffany Scherado from Lifetime Transmissions, Broken Arrow, OK The trivia question: If you own a Ford Pick-Up or a Honda Civic, what statistic are you part of?

https://remarkableresults.biz/aw061

Ask: What Are Your Car Pains? ™ [RR 656]

How do you maintain your health? Do you eat properly, exercise and see professionals with routine appointments such as doctors, dentists, ophthalmologists, and the list goes on. We also see those specialists when we don’t feel well. Now think about your customer’s vehicle. They rely on it for transportation, and it carries precious cargo such as kids, spouses, and pets. Shouldn’t maintaining their vehicle be the same as maintaining your health? This episode with Rob Choisser should get you to re-think what you do for your customer.

remarkableresults.biz/e656

Playing the Long Game [THA 231]

How do you “Play the Long Game?” Are you making an effort every single day or do you tend to coast when things are going well? Forecasting the future should always be on your mind with fresh ideas and plans in place to get there.

In this episode, my panel shares their ‘long game’ on finding technicians, reasons why hybrid and electric vehicle repair is a must and keeping customers for life.

Spoiler alert: they discuss things EVERY shop owner can implement. No excuses, it’s time to dive in.
Don’t forget you can find talking points to all episodes on my website remarkableresults.biz

A Dream Has No Limits

I heard a quote from Barry Gordy, the founder of Motown Records. “A Dream Has No Limits.” My mind went to the dreams/goals I have for the podcast and the effort to help all ships rise. Then I thought of the number of shop owners who are remodeling and buying dirt and building their dream…

Shop Owner has a Golf Cart Gold Mine – Mark Reopke [RR 655]

Have you ever thought about small engine repairs in your shop? It’s time to think outside the box and learn from this unique business opportunity Mark Roepke stumbled upon. It’s a lesson to all of us that you need to constantly be adapting and grow in different ways. Golf Carts anyone?

remarkableresults.biz/e655

Scott Brown – Cardinal Shell and Virtual Shop Tour with Aden McDonnell – McDonnell’s ATS [AW 060]

Guest host shop owner Scott Brown from Cardinal Shell, Springfield, VA speaks to his new shop for high tech repairs only and the Virtual shop tour with Aden McDonnel from McDonnell ATS, Livingston, MT. The trivia Challenge: Harley Earl designed the La Salle in 1927, the beginning of a trend towards lower and wider cars. As head of GM’s styling department, he invented the tail fin and designed which iconic car?

Leadership Series Part 3 with Mike Davidson – Growth Environment [RR 654]

This 5 part leadership series is meant to motivate, inspire and hopefully bring new processes to light that you can implement into your business and role as a leader.

Use each episode to create your own leadership map and goals. Mike Davidson breaks down the most important aspects of leadership to make it easy for anyone to understand and implement. In this episode, we discuss creating a leadership growth environment.

remarkableresults.biz/e654

Second in Command: A CEO Perspective [THA 230]

As your business continues to grow and perhaps you add a few more locations, or you want to work on your job as the visionary, it’s a natural progression to start brainstorming who you’re second in command will be.

Why is it important? What qualifications and qualities do they need to possess? How do you set up clear roles and guidelines between your position and theirs? All these questions and more are answered in this episode. Sit back and listen first hand to what works and what doesn’t.

remarkableresults.biz/a230

Facing Our Challenges Head-On with Craig Noel [RR 653]

Facing Challenges Head-On with Craig Noel [RR 653]

We are a vibrant, growing and essential industry. And like many dynamic industries, we have obstacles to overcome that make what we do fun yet challenging. How do we grow and meet said challenges? Well, Craig Noel’s passion for changing the perception of the automotive world is hard to miss in this episode. Keep listening and become the change agent that we need.

remarkableresults.biz/e653

Day End Processes with Bill Nalu and Joe Hanson [CC 093]

Do you have a set of tasks that need to be performed at the end of business every day? Does this discipline help your team keep focused on customer service, securing your money, and the facility for closing time?

My panel provides you with a few of their day-end disciplines that, as you’ll hear, provide the business and the customer with strong day-end measures.

Guest Host Charlie Marcotte and Virtual Shop Tour at Repair One [AW 059]

Guest host shop owner Charlie Marcotte, from American Pride Automotive, 4 Locations serving the Virginia Peninsula. Virtual shop tour with Brenda and her son Riley O’Neal from Repair One Automotive, The Woodlands, TX. The Trivia Challenge: In What Year Did the US have 1,000,000 registered cars?

What My Dad Taught Me with Emily Chung [RR 652]

To those of you that have grown up in this industry, what are your most vivid memories? Was it helping change oil on the car, washing cars, or learning how to drive a standard? Whatever the task was, it is probably ingrained in your memory. Parents have a huge impact on our lives and Emily Chung shares how her father, who owns a national wholesale auto parts business, shaped hers.

https://remarkableresults.biz/e652

Career Paths – Technician to Manager [THA 229]

It’s always interesting to hear the unique paths people have embarked on to be in this industry and to grow in it. Seniority doesn’t always trump leadership skills and a drive to become invested and committed in the business. In this episode, my panel discusses the different career paths that they have taken while working for Dynamic Automotive and their plans for future growth within the company.

https://remarkableresults.biz/a229

Total Management Commitment to Training – BE BOLD with Karim Morsli [RR 651]

Everyone knows training is one of the most important parts of your business. What kind of training do you do? Are you 100% committed to training? Does your culture reflect continual learning? In this episode, Karim Morsli from Winkler Automotive breaks down the essence of training in a very different way that will get you thinking large. If you are ready to take your training commitment to the next level – this is a required listen.

https://remarkableresults.biz/e651

Chris Cloutier and Virtual Shop Tour with Sam Craven [AW 058]

Guest host, Chris Cloutier, Golden Rule Auto Care, CEO AutoText.me Virtual shop tour from Sam Craven, The Garagisti, Houston, TX Trivia Challenge: What year launched the Corvette ZR1, nicknamed the ‘King of the Hill” Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always…

Hitting Rock Bottom and Climbing out [RR 650]

The hardest part about moving forward is sometimes going backward. Moving out of your comfort zone and embracing change can be a struggle for all of us to do. In this episode, Jeff and Donna Hazeltine share an emotional story that happened just 8 months ago. They had hit rock bottom with their business after losing long-term employees and felt like things couldn’t get any worse.

They had help from their fellow shop owner Troy Vaninetti. Discover how they climbed out and now have a completely different business culture.

Make Price Irrelevant [THA 228]

Everyone strives to implement good customer service. But what about creating an exceptional customer experience?

Being friendly and helpful to customers while repairing their vehicles correctly is plain old expected. In a restaurant or hotel or anyplace for that matter, what is going to push you to remember the experience? Have you asked your customers if you are meeting their expectations? In this episode find out how to elevate your business and culture.

Dinner Talk – Everyone’s An Expert

When I go to dinner with friends, I enjoy listening, just like I do on my podcasts. I hear a lot of experts speak to their knowledge of things. They may be right or not but really do sound convincing. As a shop owner, your Customer Experience is always on trial. Next time you are…

Satellite Location with Tom Grady [RR 649]

So many shop owners want to expand their business but oftentimes have a hard time finding a second location to purchase. You can wait years before a business location becomes available. And sometimes you find the land but building from the ground up isn’t an option for your budget. Have you ever thought about a satellite location?

Tom Grady is in the process of opening his satellite location a few miles away from his current shop. Find out how and why he did it in this real informative episode. https://remarkableresults.biz/e64

Selling Batteries with Tom Sciortino and John Armstead [CC 092]

How many batteries are you selling in your business per week and per year? Are you testing each battery that comes through the bays no matter what? You might be missing an opportunity to not only make a sale but also gain a customer’s trust that their battery needs to be replaced before it fails. No one wants to get stuck because of a dead battery. Listen and learn from two guys that aren’t shy about sharing how many batteries they sell per week!

Head to the CarmCast Page on my website https://remarkableresults.biz to listen or watch archived episodes.