Posts by Carm Capriotto, AAP
Incentive Plans [THA 191]
Incentive Pay – THA 191
We are talking about Incentive Pay. You will conclude from this episode that there is no silver bullet to this answer. There are a lot of moving parts to create compensation plans unique to your business culture for the results you, your employee, and team need to have to best serve your customer and to create financial rewards.
I invited a great panel to discuss incentive pay: // Seth Thorson, from EuroTech Auto Service, based in New Brighton, MN and also the owner of LMV Bavarian a BMW tech support company. Bryan Kelley is here from Valley Auto Electric, Covington, WA, Active and chairman of ASA Northwest and Bill Haas, Haas Performance Consulting, and Business Manager of NACAT, the North American Automotive Teachers
The detailed key talking points can be found at remarkableresults.biz/a191 along with Bryan’s chart on 23 motivators of people. Remember you can use them to help create your own plan or meeting agenda.
Wealth Building: Become a Financial Adult [RR 575]
Wealth Building: Becoming a Financial Adult [RR 575]
Jerry Kezhaya and his wife Dr. Laura Shwaluk bring you a powerful discussion on wealth and money. Jerry and Dr. Laura own The Auto Shop in Plano, TX. They are also leading Business Builders Mentor and Mastermind USA, helping entrepreneurs accelerate their businesses and open doors of mental blocks that prevent them from succeeding.
We discuss Debt, Wealth Building, Entitlement, Consumerism and Determining a Need or a Want. Surprisingly, 85% of 65 years or older don’t have access to $25,000. That is a very sad percentage knowing that you have worked almost all of your life, but do not reap the benefits!
Let this episode be your springboard to bounce you back to financial stability. The episode talks about Fiat Currency, the distinction between spending and investing, spending habits, and other in-depth financial mechanisms wired deep within you. As you listen, there are a lot of variables on why we fail with money. But there are also a lot of things to help us with what to do about it.
Get Jerry and Laura’s bio and talking points and previous episodes at remarkableresults.biz/e575.
Massachusetts Right to Repair Law: Vehicle Data Access [RR 574]
Massachusetts Right to Repair Law 2020: Vehicle Data Access [RR 574]
Welcome to an important and vital episode as it relates to how we will do business in the future. It’s about access to data that will be necessary to fix our clients’ vehicles. There is some astounding money being put up against this pro-consumer initiative in Massachusetts. The intention of this episode is to serve up awareness and the impact a NO vote from Massachusetts voters will mean to automotive repair going forward.
By 2022, 87% of new vehicles will be transmitting telematics data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data. They will hold all the cards and charge handsomely for it.
My guests are advocates of this ‘Right to Repair Law – Vehicle Data Access Requirement Initiative (2020)’. Bill Hanvey, President and CEO of Auto Care Association, and Aaron Lowe, Senior Vice President, Regulatory and Government Affairs.
Find the show notes at https://remarkableresults.biz/e574.
Succession Planning: With an Internal Candidate [THA 190]
THA 190 Succession with an Internal Candidate
In keeping with my goal to keep the succession theme burning as we face the reality that many of you need to retire and sell your business and many of you would like to become business owners.
This episode reveals a transaction with two internal non-family successors. Bob Ward anchors this episode as he helped orchestrate this transaction.
I’m with business owner Steve LaFleur from Prescott Import Car Service and one of the internal co-buyers, Dave Mendez. Dave has worked for Steve for 10 years.
This very candid conversation will help move your succession plans forward and you can get all the key talking points from this episode at remarkableresults.biz/a190. These key talking points will make for a great planning agenda.
Procedures and Systems Part 2 with Brian Gillis [RR 573]
Procedures and Systems Part 2 with Brian Gillis [RR 573]
Welcome to the second part of processes and systems with Brian Gillis. Brian is the Chief You Net-Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.
A big part of building your Standard Operating Procedures is to start. Brian shares his formula and discipline for not only starting but for continual improvement.
Get Brian’s bio and talking points and his previous episodes at remarkableresults.biz/e573 .
Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]
Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]
There is a need in supporting businesses in enhancing their organizational eco-system through it’s single most important asset… The PEOPLE! The lifeline of a healthy business culture can be done at the tip of your fingertips
My guests today are; Carlo Sabucco, Mark Simons, David & Bonnie Schedin. They will be enlightening us with the value and importance of assessments. Assessments can identify people who have the highest probability of being successful in a role and provide practical recommendations for maximizing their performance.
learn the importance of two different assessments and how hiring with this knowledge will help your businesses leverage and streamline your hiring process and find a great match to enhance your team
The key talking points and important links found at remarkableresults.biz/e572/
Delayed Maintenance: The Power of Appointments [THA 189]
THA 189 Delayed Maintenance – The Power of Appointments
This episode is about delayed maintenance and the power of appointments. You are going to find fascinating data and information that will help you make strategic changes in your business.
I’m with Bill Thompson, President, IMR Inc. / automotiveresearch.com and shop owner Brett Beachler, Beachler’s Vehicle Care and Repair, Peoria, IL
To see the data referenced in this Academy episode you can watch the video on the show notes page or find each chart on the show notes page.
BTW there is a ton of great advice here but don’t take my word for it, listen until the end, even in two sessions. Get all the key talking points on the website at remarkableresults.biz/a189
How Can You Help the Next Generation of Shop Owners
Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]
The Panel: Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Text Me. He spent many years in the software industry developing solutions for companies, and Bob Greenwood is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC) a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.
Welcome to a fun and fast-paced show for you all about the language of our beloved aftermarket. Chris and Bob are providing provocative ideas for change in the language we use. They believe that many of the words we use don’t have the same meaning today that they did years ago.
Some of the language they feel we need to remove is training, customer, and business owner to name just a few. We’ve taken great notes for you so you can use as an agenda in your next team or networking meetings, Go to the show notes page at remarkableresults.biz/e571 . Also, find Chris and Bob’s bios and links to their previous episodes.
Margaret Palango – 20 Questions in 30 Minutes [RR 570]
Margaret Palango – 20 Questions in 30 Minutes [RR 570]
Margaret is the Executive Vice President at Autoshop Solutions in Raleigh-Durham, North Carolina Area. She shares some great and applicable advice on grit and positive thinking while emphasizing on the importance of building trust and building better teamwork.
Margaret Palango also talks about how she relies on her intuition whenever there is a difficult decision to make. She never regrets listening to her intuition. She made her intuition stronger in her professional life.
Find the key talking points, Margaret Palango’s bio and links to his previous episodes at remarkableresults.biz/e570
Succession With a Family Member [THA 188]
THA 188 – Succession with a Family Member
Family succession can be different than selling to a non-family member, yet many components of a transaction are similar. Jessica and Ron were very forthcoming and business coach Dave Justice helped shape the plan.
The panel: Ron Tinner, owner of Sparks Tire and Auto, along with his daughter Jessica Carrino. Jessica will become the owner, and they share their story about making a family transaction work. David Justice from Repair shop of Tomorrow is their business coach.
Succession is one of the hottest trends in our industry. So many want to retire, pass the business on to family or sell to a team member. Selling to another shop owner or group is also in the cars. We can’t talk about this enough.
For the key talking points, audio and video go to remarkableresults.biz/a188.
Are You Meeting Your Customer Expectations?
Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
Electrical Engineers Become Shop Owners Growing to Seven Stores – John and Karen Manelas [RR 569]
John and Karen Manelas attended the same school, took the same degree and became successful at their careers for 15 years as electrical engineers. They decided to take a huge life change and pay cut to start their own shop. They took on the challenge and the uncertainties. With low capital, they grew their shop from one in 2004 to an amazing 7 shops in 2019.
Growth is an amazing thing when you do it the right way. Prepare yourself mentally to put a lot of work into each location, hiring, training, and preparing the right staff.
Find the key talking points, John and Karen Manelas’ bio and links to their previous episodes at remarkableresults.biz/e569
Leverage the Smart Phone to Maximize Technicians Learning Potential [RR 568]
Leverage the Smart Phone to Maximize Technicians Learning Potential – RR 568
An important take on training with David Boyes and Pat Pate from todayclasstechnician.com
If you are interested in a system that is designed to teach with Adaptive Learning interactions with wrong answers greeted with why it was wrong and why the correct answer is correct, You may just have discovered a powerful new tool to keep your learning curve high.
You’ll find this a very interesting episode that you may just start your research on this method of training. Show notes and bios at remarkableresults.biz/e568/
Labor Rates: A Function of the Business Not the Market [THA 187]
THA 187 Labor Rates: A Function of the Business Not the Market
Labor Rates is a very touchy subject for some shop owners. It is the sacred measure that customers rate you on. If you believe that this episode is for you.
We are covering multiple labor rates, an approach to calculating your rates, and what the future holds as far as the importance that labor rates ill be to your business if not most critical already today.
If you are struggling to make money there are many areas you need to pay attention to, and most importantly your labor rate. Is your rate based on the market or on the function of your business.
The panel: Bob Greenwood, AMAM, President and of the Automotive Aftermarket E-Learning Center, Business coach, and as I like to say one of the best numbers guys in the industry. Also Business coach Brian Gillis the Cheif Strategist at You Net-Results and joining us halfway through is shop owner Bill Nalu from Interstate Auto Care in Madison Heights, MI
The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]
The Women Stereotype: Creates Friction, Insecurity, and Gender Issues [RR 567]
My guest today is Emily Chung. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham, Ontario, Canada. She is a licensed Automotive Service Technician, and Automotive Writer for various publications. She also teaches in the Automotive Business School of Canada at Georgian College.
We are going to talk about gender stereotyping. I want you to listen to this episode in its entirety and let me know what you took away. I believe it will help you understand some of the reasons we do what we do as it relates to hiring and leading our team.
When it comes to gender biases, Emily makes very strong points. No doubt you can put yourself in many of the situations Emily speaks about. So we get this on the table here in episode 567 and I welcome Emily back to keep the dialogue going. Please recall another episode recently where we had a female shop owner, technician and service adviser discuss the Female Impact in the aftermarket. It is episode RR 549
Find the key talking points, Emily Chung’s bio and links to her previous episodes at remarkableresults.biz/e567
Is it Just Me or Do You Feel the Forces of Change?
Are change forces blowing harder and faster than we realize? And are we creating them? A restaurant in my town decided to rent some space in an office tower next to our AAA Ball Park. It just happens that the Toronto Blue Jays are playing there because of the pandemic (Canadian/US border lockdown). All US…
Mike Tatich – 20 Questions in 30 Minutes [RR 566]
Mike Tatich – 20 Questions in 30 Minutes [RR 566]
Listen to shop owner Mike Tatich from TMT Complete Auto Service Center answer 20 questions on life and business. He shares some great advice he got from family and friends. He talks about how important people are in business and how important your networks are in case all else fails.
Mike Tatich also talks about reading more and networking to other shop owners. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff.
Find the key talking points, Mike Tatich’s bio and links to his previous episodes at remarkableresults.biz/e566
Live at the Grill with Chris Della Bella [THA 186]
THA 186 Live at the Grill with Chris Della Bella
Welcome friend to a first for the Town Hall Academy. I attempted to pull off a live cooking show with my friend Chris Della Bella, the Director of Market Development, Northern US for Advance/Carquest. We had some tech glitches, but we created a short and fun episode that accomplished our goal.
You know food is a universal language and breaking bread with people is one of the most intimate and fun relationship builder.
Imagine a cooking show in audio format. Our industry is known to hold cookouts for the team and with that idea in mind, we held a live cooking show. Sure you can listen to the podcast or go to the show notes page or my Youtube channel to watch Chris in action. remarkableresults.biz/a186
I hope you have plans this week to cook out for your team and your family while practicing social distancing.
Giving Back: His Calling to Expose the Automotive to High School Students [RR 565]
Giving Back: His Calling to Expose the Automotive to High School Students [RR 563]
My guest today demonstrates paying it forward. Luke Walker from Columbus, OH shares his 10-year success path from a one-bay shop into a 16 bay, $4M business.
He credits great people, coaching and a strong culture. A fascinating part of Luke’s story is his giving back to the community. As you listen, think about how you can help impress the automotive industry on the young people in your community. He is leading and supporting an after school program that unwraps automotive systems to students that may show technical/mechanical gifting and encourage them to our industry.
Talk to me at carm@remarkableresults.biz Thanks!!!! for sharing your thoughts. Find the key talking points, Patrick’s bio and links to his previous episodes at remarkableresults.biz/e565
How Good Are Your Customer Basics?
Flour, water, salt, and yeast makes bread. Just about every recipe has these ingredients. That’s pretty basic and most ingredients are most likely in your kitchen. It is known that baking is science while cooking can be more art than science. Yet both require the knowledge of what the ingredients do to the final taste…
A Rolling Billboard Got Me Thinking
The Moment of Impact – Validate Your Leadership – Paul McCarthy and John Passante [RR 564]
RR 564: The Moment of Impact – Validate Your Leadership
I am with John Passante and Paul McCarthy as we discover ways to learn and understand the intricacies of leadership and being a shop owner. A big point John makes is validation and how it connects to leadership. We will learn the concept behind how to be understood properly when communicating with your employees and how to give the right prop ups to deserving employees!
Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group and Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.
Find the talking points, bios and key talking points of John Passante and Paul McCarthy at remakableresults.biz/e564
Apprentice Program – Grow Your Own Technician [THA 185]
THA 185 Apprentice Programs – Growing Your Own Technicians
Do you need a technician? What are you doing about it. There is some great talent available as an outcome of the pandemic; however, it won’t last.
Here is another episode on apprenticing. This is a recurring curring theme on the podcast. I will put up a link on the show notes page that displays all podcasts that helps you learn about apprentice programs.
The panel: Pete McNeil, shop owner, Mc Neils Auto Care, The NAPA 2020 Shop Owner of the Year, Sandy, UT, 2 Locations. (Expanded Sandy location to 16 bays and use it for education). Jake Sorensen, Technician, the 2019 NAPA ASE Technician of the Year, He is an ASE Master technician with L1,2 and 3 advanced level certifications. He is the shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT and Alexia Murphy, Program Specialist, Department of Workforce Services, State of Utah
The key talking points listed on the show notes page will make a great meeting agenda or outline for change find them at remarkableresuts.biz/a185
Patrick McHugh – 20 Questions in 30 Minutes [RR 563]
Patrick McHugh – 20 Questions in 30 Minutes [RR 563]
Welcome to the second episode of the new format. You’ll hear from shop owner Patrick McHugh from Bimmer Rescue. He talks about the top three most important needs when opening a shop and his solution to time waste.
Patrick McHugh also shares his personal views on business and family. During the start of the interview, he talks about his Appreciation for Family because he was separated from them the moment COVID-19 hit.
Find the key talking points, Patrick McHugh’s bio and links to his previous episodes at remarkableresults.biz/e563