The Art of Onboarding: A Deep Dive Into Employee Training and Development [RR 880]
Murray Voth discusses the importance of teaching and training employees instead of assuming they have common sense or knowledge. He shares personal anecdotes and observations from the automotive industry to highlight the need for employers to nurture a natural curiosity and desire to learn in their employees. He also discusses effective teaching and training methods, the importance of understanding employee strengths and preferences, and the significance of clear expectations and policies during the onboarding process.
remarkableresults.biz/e880
Listening to Service Advisor Phone Calls [THA 343]
“The art of asking the right questions: this approach, inspired by the Socratic method, helps uncover valuable insights and ensures a thorough understanding of situations. Authenticity is key in every interaction.”
Carm Capriotto introduces a panel to discuss the importance of listening to service advisor calls. Rena Rennebohm and Clint White are service advisor coaches, while Collin Ashin and Tyler Nichols are their clients. They discuss the benefits of reviewing recorded calls, such as identifying areas for improvement, enhancing problem-solving skills, creating a safe environment for feedback, the value of coaching, and the need for continuous improvement. Remember, the journey to self-improvement begins with a single step.
remarkableresults.biz/a343
Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172]
Ever wondered what makes a leader truly great? Joe Marconi discusses the value of being approachable, connecting with your employees on a personal level, asking about their life outside work, and genuinely caring – it all contributes to a positive work environment. Remember, leadership is a constant learning process. Let’s nurture empathy, be open to self-reflection and keep the balance between old school values and new school flexibility.
remarkableresults.biz/aw172
Transforming Lives One Bike at a Time: The Impact of Philanthropy [THA 342]
Fernando Miranda, Aleta and Kevin Delaney and Jeremy Behling discuss their participation in the Transformers 2022 Summit in Cancun, where they took part in a team-building “Build a Bike” activity. The panel share heartwarming stories of giving bikes to local students in need and sponsoring their education. They emphasize the importance of philanthropy and how it can have a positive impact on both the community and business. Carm encourages listeners to have a giving heart and take action to help others. The episode aims to inspire listeners to make a positive impact in their own communities.
remarkableresults.biz/a342
Redefining Business Bravery: Stories of Courage [THA 341]
Join our panel as they share insights on the importance of courage, different leadership styles, the need for tough conversations, and the role of coaching and mentoring in developing courage in teams. The panelists emphasize the importance of effective communication, training, and providing individuals with the tools and confidence to make courageous decisions. They also discuss the need for leaders to make tough decisions even when uncomfortable.
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How to Maintain Focus in a World Full of Distractions [RR 874]
Rick White discusses the challenges of maintaining focus and avoiding distractions. He explores the negative effects of distractions on productivity and shares insights on how to improve focus. Rick White, a business coach, provides tips on creating bubbles of focus, scheduling tasks, and setting boundaries with distractions. He emphasizes the importance of having a clear destination and purpose, as well as the need to overcome obstacles and challenges.
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Listen and view episode notesWhy is Mission Strategy Crucial in the Automotive Industry? [RR 872]
“Do our technicians, when they close the hood, take the rag, you know, they rub the hood, make sure there’s no fingerprints? Do they really think about the role that they had in that customer’s life? Most of them don’t.”
Dan Taylor shares a personal experience where his technician played a crucial role in getting his wife to the hospital in a life-threatening situation. This incident made Dan realize the importance of our mission in ensuring the safety and reliability of vehicles. What is the ‘why’ behind someone’s work and why is that important?
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Listen and view episode notesAre You Really Overbooked? [THA 339]
Being overbooked doesn’t necessarily equate to higher productivity or profitability. In this episode, our panel discusses the challenges and impact of being overbooked in the automotive repair industry. They emphasize the importance of understanding productivity numbers, managing customer expectations, avoiding burnout for the team, optimizing scheduling, and utilizing technicians’ strengths. Think twice before you boast about being overbooked!
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Listen and view episode notesFrom Mom and Pop to Multi Shop Owners [RR 871]
Recorded Live at the 2023 Institute Summit in St Petersburg, Florida, Jeannie and David Light, the dynamic duo behind Lighthouse Auto Repair in Manteo, North Carolina, discuss their business, challenges they face, and their recent expansion to a second shop. They also share their experience with joining a coaching program. The coaching program had a significant impact on their sales, with their revenue nearly doubling in the year after joining. Find out how they transitioned from a ‘mom and pop’ shop to successful multi shop owners.
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Paradigm Shift: Predicting Customer Needs with Artificial Intelligence [RR 870]
Dave Schedin and Jorge Antico discuss the importance of showing care and compassion for customers, effective communication, and the use of technology to improve customer service. Did you know technology can help overcome the shortage of qualified staff by providing comprehensive information to service writers, demonstrating expertise, and offering cost-effective maintenance programs? They also emphasize the significance of preventative maintenance in reducing breakdowns and improving customer satisfaction. They encourage a paradigm shift in the industry to prioritize customer care and proper maintenance.
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From Training to Triumph: Breathe Leadership Into Your People [RR 868]
COO’S Max Orsborn and Dave Askwith discuss the importance of training and defined leadership in automotive businesses. They highlight the need for effective training that goes beyond just checking boxes, emphasizing accountability and pressure on individuals who attend training sessions. The conversation also touches on the significance of transparency and communication within organizations, focusing on clear communication during promotions and changes. Max and Dave share their experiences as leaders, with insights on admitting mistakes and making adjustments in hiring, as well as the importance of staying true to one’s beliefs and vision.
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The Noble Mechanic: Before and After Transformation and Rebranding [AW 166]
In this episode, Reggie Stewart covers a range of topics from dispatching and business operations to shop renovations. Reggie recently undertook renovations at his shop in Kokomo, Indiana, he modernized the colors and feel of the shop to give it an upscale vibe, with the help of an interior designer. He also discusses the importance of building a positive culture and is currently working on creating job descriptions and manifestos for each position to better define expectations and attract the right people.
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Is Hiring a Business Coach Worth It? Dispelling the 5 Excuses Not to Hire One [AW 163]
Do you find yourself making excuses not to hire a business coach? Tom Sciortino shares his experience with coaching and how it has helped him make changes in his business, resulting in an increase in average ticket and KPIs. He emphasizes the importance of seeking help and not waiting around for things to change, and encourages young people in the industry to seek guidance and coaching. Listen to this episode to learn how coaching can help you identify blind spots, gain a different perspective on your business, and prepare for the future.
remarkableresults.biz/aw163
Don’t Be a Boss, Be a Leader: Tips for Building Strong Relationships with Your Employees [RR 858]
David Askwith, Managing Director of Auto Stream Car Care, discusses the importance of evolving and changing as a leader in the automotive industry. He shares personal experiences and offers advice to shop owners on how to improve their leadership skills and build better relationships with their employees. David stresses the importance of seeking guidance and advice from peers and mentors, holding employees accountable while also being part of their career development, and building trust within the team and the organization. He also emphasize the need for leaders to constantly evaluate their culture and reputation.David Askwith, Managing Director of Auto Stream Car Care, discusses the importance of evolving and changing as a leader in the automotive industry. He shares personal experiences and offers advice to shop owners on how to improve their leadership skills and build better relationships with their employees. David stresses the importance of seeking guidance and advice from peers and mentors, holding employees accountable while also being part of their career development, and building trust within the team and the organization. He also emphasizes the need for leaders to constantly evaluate their culture and reputation.
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How Your Mindset Will Overcome Your Business Struggle [RR 856]
Dan Taylor discusses the struggles of shops and the importance of self-image, guidance, and mentoring to overcome negative conditioning. Dan also highlights the power of the mind, the reticular activating system, and the law of attraction in achieving success in business and personal life. He emphasizes the need for individuals to be receptive to feedback and to actively seek out blind spots in their own lives. The episode provides valuable insights and practical advice for individuals looking to improve their self-image and overcome obstacles in their business and personal lives.
remarkableresults.biz/e856
Creating Consistent Routines that Drive Success [THA 331]
Do you find it hard to create consistent routines that drive success? This episode discusses the importance of standard operating procedures (SOPs) and how they can help businesses achieve their goals. Our guests, Jaron Kleber, Chris Machado, and Nick Hively, discuss the positive impact of SOPs on creating a positive culture and improving the consistency of the customer experience. They also discuss the importance of engaging team members and getting their input when creating SOPs.
remarkableresults.biz/a331
Leadership Principles from Coach Rod Olson [RR 855]
Building Strong Relationships: The Importance of Old School Values in Leadership Coaching
Leadership coaching has come a long way from the old school methods of intimidation and shaming to motivate people. Rod Olson, an author, speaker, and executive coach, discusses the importance of old school values, such as discipline, respect, honor, loyalty, and hard work, in leadership coaching, but combined with new school methods and approaches. Rod and Dan Taylor, a senior business advisor, stress the need for emotional intelligence, empathy, vulnerability, and creating a psychologically safe environment for employees to ask questions and give their opinions without fear of retribution.
Leadership coaching is an ongoing process that requires a mentality of continuous learning and development. It is about balancing discipline with relationship-building, empowering the next generation, and working oneself out of a job as a leader. As Rod and Dan emphasized, leadership coaching is about living life to the fullest and keeping the big picture in mind.
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Leadership 2.0: Transitioning from Technician to Shop Owner [RR 854]
In this episode, Carm Capriotto sits down with a panel of automotive professionals who share their experiences at the Leadership 2.0 Program from the University of the Aftermarket. They discuss the importance of professional development and improving leadership techniques in the industry and how the program helped them bond with fellow service professionals. Johnny Weber, the owner of Weber’s Automotive in Dayton, Ohio, was the focus of their project. Find out how they helped him transition from a technician to a shop owner and the importance of resources available in the aftermarket industry.
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The Art and Science of Dispatching [RR 849]
Dan Taylor and Reggie Stewart to discuss the art of dispatch in the automotive repair industry. They emphasize the importance of efficiently dispatching and scheduling jobs, using the team’s strengths and weaknesses, the need for accountability, daily tracking of labor inventory to ensure goals are met, and the challenge of accommodating walk-in customers while maintaining productivity. They stress that dispatching is crucial to the business’s success and suggest creating a simulator or role-playing exercise to teach dispatching effectively.
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Retention: Keeping Top Employees [THA 327]
Are you struggling to retain top employees in the automotive aftermarket industry? Look no further than this episode featuring Dan Taylor, David Askwith, and Bryan Kauffeld, who share their experiences and strategies for hiring and keeping good teammates. They agree that employee retention is crucial for businesses of all sizes and starts with hiring. They discuss the importance of communication, accountability, surveys, referrals, training, and career pathing. They also stress the importance of creating a positive culture to retain top talent.
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Building Trust and Rapport: The Art of Being a Service Advisor [THA 326]
“The service advisor is the face of the brand and the first point of contact for customers.” Join our round table discussion as our panel shares their experiences and strategies of successful service advisors, highlighting the importance of communication skills, creating a positive customer experience, and building customer trust and rapport. It’s also essential to be an educator rather than a salesman and help customers understand how to maintain their vehicles to avoid breakdowns. The discussion also emphasizes the need for investment in service advisor training and development.
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Fueling Your Business: Tips for Increasing Profitability and Developing Processes [RR 844]
Recorded Live at the Vision 2023. As a business owner, it’s important to constantly seek ways to improve and grow your business. In this episode, Cecil and Kent Bullard discuss the importance of implementing effective processes, raising labor rates, and seeking help from coaches to improve business performance.
remarkableresults.biz/e844
How EOS (Entrepreneurial Operating System) Changed My Business [THA 325]
AJ Nealey, Jennifer Hulbert, and Carl Hutchinson discuss their experiences with implementing EOS (Entrepreneurial Operating System) in their businesses. They highlight the benefits of EOS, such as increased accountability, better communication, and improved productivity.
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Protecting Gross Profit: The Emotional Intelligence Approach [RR 841]
Dan Taylor uses emotional intelligence (EQ) as a platform to understand why organizations struggle to meet their gross profit goals. He emphasizes the importance of understanding and managing emotions in order to build trust with clients and achieve GP goals. He also emphasizes the importance of balancing empathy with financial responsibility in the automotive industry.
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Closed All 10 Locations for Company Summit [AW 153]
Matt Lachowitzer shares his strategy for keeping his team engaged and communicative, including shutting down his business for three days to hold a company meeting. The meeting focused on differentiation, engagement, and culture and included a keynote speaker and team-building activities. The episode highlights Matt’s commitment to creating a fun, engaging workplace culture that fosters collaboration and growth.
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