What happens when you put your people and customers first?
Frank Scandura of Frank’s European in Las Vegas Nevada was fortunate to make the transition from technician to service writer to entrepreneur. Many service professionals never find the degree of success that Frank has achieved, without the transition from working in your business to working on it.Listen and view episode notes
John Miller says, “It is an ongoing educational experience to work on cars”.
John Miller owner of Freedom Automotive in Stafford, TX is a successful baby boomer shop owner who shows no signs of quitting. Besides the shop he is a weekly radio show and writer and editor for Shop Talk, the Houston ASA monthly.Listen and view episode notes
Executive Director talks about technician & shop licensing, safety inspections and autonomous cars.
ASA Michigan Executive Director, Ray Fisher, is very passionate about serving his members. Leaders like Ray Fisher are strong advocates for the industry, but as he points out, every member of the industry needs to be involved. It is a team effort to help our legislators understand the impact of the rules/laws they are creating and the effect it has on businesses and the motoring public.Listen and view episode notes
Brothers Jason and Luke Malo shopped their business plan and no bank would help them.
Jason Malo (pictured) and his brother Luke started 10 years ago with a loan from their parents. With their experience in management and fixing cars, they created a business plan and took the plunge. This is a story of how they pulled together and made it work. Never easy but steady.
Gary Keyes is the owner of E & M Motors Auto Service in Stuart, Florida. Started at a service station. (remember them?) Gary started as a tech, right out of high school back in the service station days in Miami. He also worked in a Toyota dealership for 10 years and decided he was smart…Listen and view episode notes
Carolyn Coquillette discovered wrenching in 2000, shortly after graduating from college. A rare female mechanic, her nickname at the service station and in professional circles became “Luscious Garage.” Carolyn owns Luscious Garage, a hybrid specialty shop in San Francisco and probably the best known hybrid shop in the country. She also owns Shop-Ware, a software…Listen and view episode notes
Great stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon. The Business TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his business from scratch, and has the experience of being both…Listen and view episode notes
This is a very special interview with Jerry Holcom. With nearly 50 years’ experience in the automotive field, Jerry tells of his pathway to success and the typical stumbles or learning curves along the way.
Why should you listen: Jerry tells of great advice he’s received throughout the years about money and property ownership; Learn Jerry’s reasoning behind the decision not to buy his father’s business, and then turned around 10 years later and bought it from someone else.Listen and view episode notes
Reasons to listen to Dave Kusa, President Autotrend Diagnostics:
-Find out how much reliance Dave places on building customer relations and home town value in a city of 2.5 million people.
-Dave believes that their top internet reviews come from his strategy on good customer communications.
-If you are looking for great insight or advice on the need for business training, Dave will explain to you his biggest learning curve.
Pete Rudloff owner of Pete’s Garage in Newark, DE. Pete started out in the automotive trade as a machine shop apprentice and after a year became dealer tech and grew into a Mopar Gold CMAT, L1, DEEP certified tech of which have been both the assistant shop foreman and foreman of a few local dealerships…Listen and view episode notes
Nikki Ayers and her husband Robert have been shop owners for 38 years. They own Ayers Automotive in Santa Barbara, CA with locations in Chipala and Anacapa. Robert was a Jaguar tech when they decided to go into business for themselves. Nikki shares the big risk they took with their first building and how after…Listen and view episode notes
John Eppstein from John’s Automotive Care in San Diego, CA was recognized in 2016 as the NAPA ASE Technician of the Year. Started Like So Many Others John Eppstein started in the automotive industry in 1983 because he wanted a job where he could help people. Like so many others in the industry, John pumped…Listen and view episode notes
Ever lose your job? Here is a success story that starts out with the loss of a job. A life changing incident that sets up a business career. Ever take the biggest leap of your life and didn’t know a thing about business? Ron Haugen gives a refreshing look back as he reflects on the adage that you can do just about anything you want if you put your mind and heart into it.
And Ron adds even if you don’t know what you don’t know; you can be successful. Does the term ‘Short People Up Front’ mean something to you?” This saying was a monumental life changing memory for Ron Haugen and had a huge impact on Ron’s business and can for you. Over the course of the interview you will hear a blueprint for success. Ron will tell you many of his battle worn yet successful strategies that has brought great success to him and his team and can work for you.Listen and view episode notes
Can you relate to this: Jeff Ruffing from Ruffing Automotive in Kaukauna, WI, yes a Packers fan, started washing cars at a Buick dealership in 1985. Later that year he was asked to bring his tools in when a technician was injured. When he started his own shop he got into business with ‘’training wheels” on…Listen and view episode notes
Meet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research. Jeff discusses and drives home an important strategy on ‘Building A Learning Culture’ in your business. This episode can be distilled down to four words: Let’s Go Learn Something!…Listen and view episode notes
It is the mission of ASLA (American Skilled Labor Association) to provide a suitable employee to the American Workforce. Lead by Mike Davidson, service professional entrepreneur and shop owner of Parkway Automotive in Little Rock, AR, Mike says, “We will do this by providing businesses with a clear path for mentors and locating employees who…Listen and view episode notes
Tom Palermo from Preferred Automotive Specialists, Philadelphia, PA, was honored as the NAPA ASE Technician of the year 2015. What a humble and enthusiastic entrepreneur; he’s firmly engaged in the 40 plus-year-old family business that his dad Joe started, back in the day. Preferred Automotive Specialties employs seven technicians in six bays with eight lifts.…Listen and view episode notes
ASA Midwest Executive Director Sheri Hamilton does not only lead the shop owners in six Midwestern states, she is also the Conference Manager of VISION Hi-Tech Training and Expo. And who hasn’t heard of VISION. VISION Hi-Tech Training and Expo 2016 will be a sell out. Why Listen? Learn a little history of the event and…Listen and view episode notes
Meet Jeff Peevy, President of the Automotive Management Institute (AMI), a 34-year industry veteran who has spent the past 20 years involved with education and research. Why Listen? Jeff discus’s the important role knowledge and learning plays in your organization’s future and why a learning culture is so important. He shares with you exciting improvements…Listen and view episode notes
Tony Molla, Vice President of ASA, The Automotive Service Association and I hand a frank discussion on ‘The 21st Century Repair Shop’. You will take-a-way a perspective on the: Need for a learning culture Impact of technology Need for owners to be involved in the industry, to network and to be involved in 20 groups…Listen and view episode notes
Industry veteran Tony Molla, Vice President of ASA (Automotive Service Association) brings an enlightening discussion to the Remarkable Results Podcast tribe. Tony has over 35 years’ experience in the automotive service industry and has held positions at all levels, including technician, service manager, parts store manager, new car sales and automotive technical editor writing service…Listen and view episode notes
Bob Redding, ASA Legislative Representative goes ON-POINT with an eye opening discussion on the 2nd annual Safety Inspection Forum at the Hunter Engineering Center in St. Louis this year on December 2nd, 2015 … Noon till 4PM. ASA is a co-host again this year with ASA Midwest and the Missouri Alliance of Automotive Service Providers. …Listen and view episode notes
Mike Davidson from Parkway Automotive in Little Rock, Arkansas, been in the industry for 31 years and a business owner for 18. His team includes 6 techs who support eight lifts and seven bays with a shop foreman, two service advisers and an estimator. He’s on track to do $1.7 million this year. Mike is…Listen and view episode notes
A special thanks to Joe Sevart, in celebrating a milestone, as the 50th podcast guest! Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the Year. Please watch this special video done as a tribute to Joe: http://i70autoservice.com/joes-award/ He’s a…Listen and view episode notes
Bill Moss, Owner and Certified Master technician of EuroService Automotive in Warrenton, VA. Bill has been fixing cars since before he was old enough to drive them. Such a strong desire to be around cars led to his first job at an Arlington service station when he was 16 years old. While home from college,…Listen and view episode notes