FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student
Change or Be Changed and Commit to be a Forever Student
Listen and view episode notesFTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional
Our Suppliers Need to Better Understand the Service Professional. Bob Greenwood, President of Automotive Aftermarket E-Learning Center points out that the supply side of our industry must find a higher level of understanding of the opportunities and challenges of the service professional. He says it’s not all about selling parts, but about how the suppliers can help the pro become more efficient, productive and profitable.
Listen and view episode notesFTR 039: Grant Swaim – The Gear Head Days Are Gone
Grant Swaim full time post-secondary instructor, shop owner and aftermarket instructor says the gear head days are gone
Listen and view episode notesFTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers
Jennifer Filzen from Rock Star Marketing brings you a strong message about caring. Yes she uses the LOVE word. Jennifer says we need to show how much we care for our team, our customer and especially our families more than we do. She’ll tell you why.
Listen and view episode notesFTR 037: Scott Wheeler – Are You Really Listening to Your Customer?
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
Listen and view episode notesFTR 036: Dwayne Myers – Say NO to the Technician Shortage
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
Listen and view episode notesFTR 035: Aaron Shaffer – Sell Premium Products For All the Right Reasons
Aaron Shaffer Wants The Service Professional to Consider Selling Premium Products For All the Right Reasons. Pick Replacement Parts That Best Serves the Intended OE Performance of the Entire System
Listen and view episode notesFTR 034: Greg Bunch – Take Your Toolbox Home
Are you an Automotive Person in Automotive Business or a Business Person in the Automotive Business.
Listen and view episode notesFTR 033: Kirk Richardson On Technician Pay Plans
Kirk Richardson is a young and successful entrepreneur. Born into a blue-collar, hard-working family, he was a below average student in high school and college. At the age of 22, he left school and started his first business. He bought his first three bay shop at the age of 24. Seven years later he bought his…
Listen and view episode notesFTR 032: Pierre Respaut – Has Seen a Technical Revolution in His Lifetime
Pierre Respaut has a steep history as an automotive shop owner, dealership mechanic/technician, and trainer. He is in the aftermarket for fifty years. Pierre worked at BMW and Ferrari dealerships and owned “Ultimate Cars”, a BMW specialty repair shop for 30 years. After he closed the shop he was recruited to help improve a VW…
Listen and view episode notesFTR 031: Brett Bohlmann – Fixing Our Leadership Deficit
Leadership Deficit: Let’s Get Into the People Building Business. Brett Bohlmann talks about the technician shortage with an interesting twist.
Listen and view episode notesFTR 030: Tom Ham Part 2: What Owners Want From Their Technicians
What Owners want from their technicians. Technicians please get all in and understand my perspective on your important role in ‘my’ service professional business.
Listen and view episode notesFTR 029: Tom Ham Part 1: What Techs want from Shop Owners
What Techs want from Shop Owners. Shop Owners: Make Me Want To Work For You. Survey information from Automotive Management Network.
Listen and view episode notesFTR 028: Ryan Clo – Taking Care of the Customer is More Than Taking Care of the Car
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
Listen and view episode notesFTR 027: Andy Bizub – Be The Dealer Alternative
Andy Bizub Is The Dealer Alternative And He Tells You Why All Independents Should Be.
Listen and view episode notesFTR 026: Derek Kaufman on Start-Stop Technology
Derek Kaufman has an intriguing thought on the growth of start/stop systems and what they are really doing for vehicle owners. He is also thinking out loud on what shop owners can do to take advantage of the technology changes entering the market to address some of the battery issues start/stop systems are causing.
Listen and view episode notesFTR 025: Bill Nalu on Abundance
Bill Nalu has been a great contributor to our many panel discussions. And as many of know, Bill is a big and deep thinker. You may need to listen to this twice so that you can appreciate the simplicity and depth of his thinking. A different way to think of Abundance.
Listen and view episode notesFTR 024: Rick White – Overcoming the Blame Game
Rick White helps you over the Blame Game
Listen and view episode notesFTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?
Greg Buckley Wonders if we Are Pigeonholing Ourselves Into Just One Area Of Repair
Listen and view episode notesFTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.
Scott Brown: Don’t Ignore ADAS. Know it. Learn it. Take A Hard Look at ADAS Technology.
Listen and view episode notesFTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?
Brin Kline says we can solve a ton of problems inside the industry if each of us found someone to mentor or to mentor you.
Brin explains the value he sees in having the right person believe in you and help you find your strengths. If you find this inspirational, create an action item and do. Find someone to mentor or tell your close circle of associates that you are looking for a mentor.
Listen and view episode notesFTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
Craig O’Neill – The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection
Listen and view episode notesFTR 019: Kevin McClain Wants to Know Where Are You?
FTR 019 Kevin McClain Wants to Know Where Are You? Never Miss Another Training Venue.
Listen and view episode notesFTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?
Will We Let Other Industries Poach our Technicians?
Listen and view episode notesFTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers
We Need To Collaborate As An Industry And Unite Our Associations To Create Strength In Numbers.
Listen and view episode notes