THA 084: Buying Technician Tools: Create Your Program!

Buying Technician Tools: Create Your Program

We are talking ‘Buying Technicians Tools; The How’ and with me is Keith Williamson, owner of Williamson’s Repair and Tire in Bondurant, IA, Andy Bizub Shop Owner of Porsche Specialist Midwest Performance Cars LLC, and Seth Thorson, Shop Owner, Eurotech, New Brighton, MN, a Euro Specialist and owner of the BMW tech support company LMV Bavarian.

Among the discussion; Is making employees supply tools an outdated tradition? Is buying technicians tools a recruiting and retention tool for your business?

The team says owners don’t want to see their techs in debt and you’ll hear ideas and solutions to create your own program to transition into supporting tools as a benefit and retention tool.

THA 083: What Separates the Outstanding Technicians

What Separates the Outstanding Technician

Outstanding shops attract outstanding technicians. Outstanding technicians want to work for outstanding shops.

Listen in on a great dialogue that covers qualities and attributes like Passion, Precision, Pride, Perseverance, and Humility. This episode is not about being an A, B or C tech it is about all other traits that make for an outstanding technician. The discussion relates to just about any other job in a professional service center today.

With Carm Capriotto for this Academy is Matt Fanslow, Shop Manager, Diagnostician, and Trainer, at Riverside Automotive, Red Wing, MN, Wayne ‘Jerry’ Bishop, PTS Instructor, Standard Motor Products and Kevin Eckler, Shop Owner, Foreign Car Specialists, Poughkeepsie, NY.

RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’

Paul Danner. Educator, Diagnostician and Youtuber ‘ScannerDanner’

Paul Danner is an ASE L1 Certified Master Technician with Twenty-Four years of field experience in electronics, electrical and drivability diagnostics. For eighteen years he has been employed as an instructor at Rosedale Technical College where he has taught Engine Performance Diagnostics and Basic Electrical Systems. Eleven years ago, he opened his own mobile diagnostic business which performs electrical and electronic diagnostic services for over Twenty Garages in the South Hills of Pittsburgh.

He fell into mobile diagnostics and case studies by stopping in and helping his friends on the way home from work. He called it diaper money to help pay the bills. He is thankful that God has graced him with the ability to troubleshoot.

He is wired for variables and loves ‘What Ifs’. Paul stresses that your learning curve comes from the ‘good parts’ drawer and from the mistakes you make. You have to be in a shop that gives you a steady diet of diagnostic work to become good at diagnostics.

He teaches his student’s field diagnostics and has written a field manual about it and his youtube channel is a very popular place to learn.

RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry

Improving The Level Of Professionalism Within The Aftermarket Industry

Matt Fanslow is an expert Diagnostic Technician and Shop Manager at Riverside Automotive, Redwing, Minnesota. He specializes in diagnosing automotive failures and is very well versed in using diagnostic equipment and is a PICO trainer.

Since he took his first job out of college, he has dedicated his efforts and training towards improving his abilities to efficiently and accurately diagnose automotive driveability, electrical and electrical failures.

It is his goal to improve the overall level of professionalism within the automotive industry and light truck repair trade while raising its public image level which can boost more professional tech to get into the industry.

RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre

Technician or Diagnostician, What’s the difference?

Technician Roundtable episode with Brin Kline, Tanner Brandt, and Pedro De La Torre share their passion for their craft and talk scheduling and selling diagnostics. We get into apprenticeship/mentorship to younger techs, and what training and education are necessary to be top diagnostic tech. This episode will benefit technicians and diagnosticians in a lot of ways.

They share their views on constant improvements that build the strength of a team and creates satisfied customers. Areas like IT, Quality Control, Business Education and top training for techs. This episode tackles the differences between techs and how to improve their skill through training. It is important to show a pathway of continuing education for the industries young techs to emulate and follow. The industry will benefit in the long run.

Listen to a diagnostician’s point of view only here at your premiere aftermarket podcast.

RR 342: Brandon Steckler – Diagnostician, Trainer, Writer

Diagnostician, Trainer and Writer. Learn What Inspires Brandon Steckler to Be the Best.

Brandon Steckler is a working diagnostician, writer and trainer. He loves to help maintain and improve the level of professionalism among today’s diagnosticians. His first article for Motorage is still his favorite piece. Brandon shares his take on daytime training, who he counts as his mentor and who is the respected and admired industry trainer he aspires to be like as he continues to earn his own stripes.

His lessons resonate even outside the confines of his class. It reaches out to each and every one of us that sharing knowledge will always result in discovering and learning new innovative things. Never be afraid to ask because careers are made with each choice we make.

Brandon is a trainer for CTI/WTI and has a personal mission to maintain and improve the level of professionalism amongst today’s diagnosticians and to help grow the number of competent diagnosticians of tomorrow.

RR 338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow

A Wide-Open Discussion from Three Aftermarket Technicians on Mentoring, Fundamentals Training and Mentoring Under a Master Technician

This technician roundtable brings back Matt Fanslow, Bob Heipp, and Peter Landry in our fifth roundtable interview. It is freewheeling, smart and evident that these three are very passionate about their career and industry.

We discussed technician pay and the need for shop owners to improve their profits, so the industry can pay better. We talked about technicians that take their education and skill set seriously and are constantly pushing to expand on them. They also tossed around the answer to this question: ‘What is a True Master Technician?’ We also talked fundamentals, and specialization and a whole lot more.

Agree or disagree with these three diagnosticians they’ve got opinions. You be the judge.

THA 068: Why Just In Time Learning is Bad For Your Business

The Impact That Core Fundamental Training Will Have On Your Business And Career.

This power panel includes Donny Seyfer, Mark Saxonberg, Chris Chesney, Jeff Peevy and Bill Haas. They have the expertise and experience to give you a blueprint for your training strategy. From the Road To Great Technicians to the real world problem of Just In Time Learning … you can’t expect to make any money when you are learning in the service bay.

Yet there are many instances when you have to learn in the service bay because many of the problems you come across you have never seen before. And that is where core competencies come in. And the panel says, do not use Just In Time learning as an excuse not to have structured education.

We talk triage, structured training, service support resources and the importance of the Service Advisor as a critical component of getting the job done right the first time.

RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt

Trained By Techs. There To Help.

Recorded at Vision 2018 Studio this tight group of technicians are part of a large community effort called ‘Trained By Techs’. Tanner Brandt, Brin Kline, Chris Martino, Justin Miller and Brian Culotta share their stories.

These guys are committed to helping technicians excel at their craft; to make a difference personally and professionally for the industry. The group was started to help bridge the gap between basic and advanced training. They are producing short tutorial training video’s that can be viewed without a major time commitment. Like a lunch break.

Hear their story, their dreams, their thoughts on training. We talk about the training hours necessary to keep pace with technology, and what to do to get the most from training at events like Vision. There is a special storyline in the interview regarding the winner of the 2018 Ed Schaeffer Memorial Management Scholarship. Also, hear this teams’ opinion of Day Time Training.

RR 318: Ryan Kooiman, Jeff Masterman & Jerry Bishop from Standard Motor Products Training

A Perspective on the Value and Future of Technician Training.

Listen and learn from Ryan Kooiman, Director of Training at Standard Motor Products, Jeff Masterman, the Manager of Technician Training Development and Wayne ‘Jerry’ Bishop, well known instructor at Standard Motor Products.

Listen to a discussion on daytime training, augmented reality, the future of training, hands-on, case studies, course development and the importance of the fundamentals among others.

If you are a shop owner or technician and you on the fence about making a 100% commitment to obtaining 40 hours of training per year, this industry will pass you by. Maybe you already feel it. Ryan, Jeff and Jerry are going to serve up a very solid position on why you must be a lifelong learner and attend every training class you can get to.

THA 062: Come Backs – Prevention, Reputation and the Cost

The Dreaded Come Back: The Keys To Prevention.

Comeback prevention starts at the front door. It is all about communication. Writing enough information to the technician the better he/she can handle the diagnosis.

To improve the end product and to reduce comebacks, you must build quality into the repair process. Quality control checklists at the end of the repair can only do so much. Quality, not quota, is the strategy you need to adopt to reduce comebacks. You should always be looking to improve. Your processes will drive a well-managed quality program.

The quality of parts today is in question and you need to pay attention to comebacks so your costs and reputation are managed. Tracking every comeback is a necessity if you are going to reduce your comebacks.

RR 316: Scott Brown with Diagnostic Network

Is The Industry Ready For A Diagnostician Learning Platform That Is Deeply Connected To The Industry?

Diagnostic Network, Scott Brown’s new venture, will be a learning platform and open a deep channel of communication for diagnosticians and aspiring diagnosticians while connecting the industry that provides the products, services, information and training to the marketplace.

If you earn your living in the aftermarket, and for that matter serving the motoring public, you’ll want to give this episode a serious listen as Scott unveils his plans for Diag.net that will focus on the diagnostician.

Scott shares his vision along with the industry collaboration he is building to create a very powerful repository of aftermarket intellect. Peer discussions and peer reviews will be part of this program to help refine the rich content.

There isn’t a clearly defined guideline as to the skill set you need to be competent in this industry. Scott sees the creation of the right building blocks for training and says it is time to break the mold and to improve engagement and transparency.

RR 314: Educator Think Tank – Vision 2018

You Cannot Ignore Your Role in The Automotive Technology Education System.

Go inside the Vision 2018 Studio with the Educators Think Tank. Join Rick Escalambre, Retired Instructor Skyline College, and educator of the year 2017, Scott Brown from Diagnostic Network, Matthew Shanahan Assistant Professor, Automotive Technology, College of DuPage and Tim Dwyer, from Consul Labs.

This is a great slice of what automotive education is today. A very open and transparent discussion that will help you understand the education process and gain knowledge of how to get involved. Also, learn about the challenges that post-secondary automotive technology programs have and how you can and must get involved.

A few key talking points: Automotive technology programs at all levels is expensive, independents must attend career fairs and speak to classes at all levels including middle school and Industry and education needs to come together stronger than ever. The industry has a depth of talent that can help the education system.

RR 312: NASTF – The Road To Great Technicians

The Road to Great Technicians

We talk so much about solutions to the technician shortage. Here is an episode that will get you to realize that there is so much more than filling the seats in trade schools. It is about what happens when we hire a new tech. The trend is to grow our own technician, but can we outline a career path for our new recruit? You need to be involved in creating a ‘Road to Great Technicians.
 
Joining me in studio at Vision 2018 is Donny Seyfer Executive Officer of NASTF, Chris Chesney, Sr. Director of Customer Training at Car Quest Technical Institute and Jill Saunders, Curriculum Developer at Toyota Motor Sales, North America.
 
This straight up discussion on creating a career path for all entry-level technicians through an apprentice and mentoring program outlines WHY this is so important. Do we want the government someday to create a program of standards and competence or should we as an industry start today to build those standards?
 
Just putting an entry-level tech in the lube bay without a career path is part of the big challenges we have as an industry. Without a defined career path it becomes a brain drain of young talent.

RR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall

The Shop of the Future: Are You Prepared?

Have you thought about how you will do business in the future? Well the mission of this panel was to stretch the boundaries and serve up plenty of thoughts, concepts and changes coming that you need to be fundamentally be prepared for.

So happy to be able to present this audio recording from Vision 2018. With me are shop owners, Summer Gurerro from Affinity Automotive Services, Inc in Wichita, KS, Keith Williamson owner of Williamson’s Repair and Tire in Bondurant, IA, Trainer and Mobile Technician Eric Ziegler form EZ Diagnostics, Chris Chesney the Senior Director, Customer Training at the Carquest Technical Institute and Donny Seyfer the Executive Officer of NASTF, the National Automotive Service Task Force and co-owner of Seyfer Automotive in Wheatridge, CO.

Many great thoughts that will help shape your future. There are many important action steps discussed that need your support and engagement. Listen carefully for those cues.

THA 053: Improve Communication Between the Service Advisor & Technician

Many Problems Are Found in A Lack Of Communications; Therefore Good Communications Can Prevent Come Backs.

Improving Communications Between the Service Adviser and Technician with Jude Larson from Valley Repair in Tenino, WA and also with JML Real Solutions, also Darrin Barney, Owner of Barney Brothers Off Road in Grand Junction, CO and Donnie Carter, Service Manager at Little Wolf Automotive in Waupaca, WI.

Communication is an important tenant in any service business. It is up to the service advisor to bring the ‘novel’ to the technician. Listen hard to the customer and write down the details of their issue or concern.

Technicians results are dependent on getting a good path to follow. Give them a great opportunity to succeed with clear in-depth information. Techs need to do their part and provide clear information back to the service advisor to support the recommendations they are going to provide as a value to the customer.

RR 297: Jay Goninen from Find A Wrench & Find A Mechanic.com

Finding and Recruiting Technician Talent for Your Shop

Jay Goninen from Find a Wrench and Find a Mechanic.com brings his experience as an industry veteran and recruiter to the Remarkable Results tribe. We have a wide-open discussion on recruiting, job descriptions, why people leave and the value of a good work environment.

Among other discussion points that help you keep your people or help your recruiting effort is offering a path for growth, more responsibility, more money, and benefits. Jay feels that your shop needs to have a unique differentiator to attract top talent.

From a technician’s perspective, they usually don’t promote themselves so creating a good resume and posting it on a job board is something he helps techs with.

He says you should always be recruiting. It is like a 5-star football recruit for your college sports program. You will look at every resume and do every interview.

RR 293: Brin Kline, AAM form Assured Auto Works

Shop Owner Stays on the Cutting Edge of Automotive Technology

Brin Kline owns Assured Auto Works in Melbourne, FL but never misses a technical training class presented by a top industry trainer. He can’t take the technician out of his business owners mindset.

Brin has set his goals to be a technical instructor at Vision KC some day. He works very hard on learning the technical side of the automotive. A proponent of day-time training and a member of many industry advisory councils like iATN and CTI.

Brin believes that every technician should take a business course to understand how business operates.

RR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – Meyers

Wide Open Discussion from Three Aftermarket Technicians and One Who Left the Industry.

As usual, these guys brought their opinionated selves to the interview, yet spoke from the heart about topics they are passionate about. Some no holds barred discussion points. There are times where there is no sugar coating and that is good to embrace all sides of an issue.

Matt Fanslow, Bob Heipp, Peter Landry and Tom Myers openly discuss some very hot and touchy subjects that affect all aftermarketer’s.

Just a few of the topics we discussed, shops charging for diagnostic time, opinions on social media, a discussion on augmented reality. They discuss that techs need to help the business owner make money, and therefore owners should share in the wealth. We talk about shop owners training their top and best-vested technicians and talk pay and benefits.

RR 282: Jennifer Maher from TechForce – Technician Shortage – Solution Update

Moving Forward With a Solution to the Technician Shortage

Jennifer Maher, CEO and Executive Director of Techforce Foundation in her second interview on the podcast brings you the important updates to the Future Tech Success Campaign.

She outlines how you can help and explains the value of the iHUB repository of information, data and resources you will need to help at the grassroots level.

Discover the outcome of the case study done in the Phoenix school system. Learn how due diligence on our education system will make waves for the future technicians that are in the education system now.

All of us who earn our living in the aftermarket must get involved. Find important links to ‘raise your hand’ to help on the show notes page.

RR 280: Eric Svedberg and Rex Cate from Automotive Specialists

Shop Owner Shares His ‘Grow Your Own’ Technician Training Program

Eric Svedberg from Automotive Specialists in Virginia Beach, VA is in the AAPEX 17 studio with his millennial technician Rex Cate. The conversation gets deep into the recruitment of Rex (he worked at Panara), his training program, his annual review, and how Eric is integrating Rex into his business.

Now four years into the training program there are no regrets on either side. Rex says that there are many millennials like him out there looking for a chance.

RR 278: Emerging Technology – How Will the Aftermarket Prepare – Service EDU @ AAPEX17

Trends, Current Issues and Outlooks On the Future of the Service Sector

Shop owner Ryan Clo, Trainer Dave Hobbs and Diagnostician Matt Fanslow share their perspectives on the opportunities and challenges that make up the dynamic and changing aftermarket.

Don’t miss the discussion on training, business models, technician pay, business culture, specialization, and the changing role of the shop owner.

RR 273: Technician Round Table Part 3 -Heipp – Landry -Fanslow

Wide Open Discussion from Three Aftermarket Technicians on Technician Pay, Benefits, Training and MORE!

Matt Fanslow, Bob Heipp and Peter Landry openly discuss some very hot and touchy subjects that effects all aftermarketer’s.

Besides technician pay and benefits, other talking points cover the commitment to forever training, getting paid for diagnostic time, ADAS, mandatory technician certification, their view of the technician shortage, and is there enough GOOD training available.

This discussion is not without its very strong perspectives that will challenge thinking and maybe convert an outlier.