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Invest in the Industry's First Rate Content From the Premier Automotive Service Specialist Podcast

RR 382: A Champion for Women in The Automotive Industry

Nov 23, 2018

THA 094: ASE – The Industry Credential and YOU!

Nov 21, 2018

RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks

Nov 20, 2018

FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

Nov 19, 2018

RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.

Nov 16, 2018

THA 093: How Not To Be a Micro Manager

Nov 14, 2018

RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under

Nov 13, 2018

FTR 019: Kevin McClain Wants to Know Where Are You?

Nov 12, 2018

RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews

Nov 9, 2018

THA 092: The Extreme Value of Shop Tours

Nov 7, 2018

RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

Nov 6, 2018

FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?

Nov 5, 2018

RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)

Nov 2, 2018

THA 091: Workshop – Service Adviser Roleplay – Part 2

Oct 31, 2018

RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops

Oct 30, 2018

FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers

Oct 29, 2018

RR 374: Shop Talk 6 – Change or Be Changed – Dean Bailey and Doug Rogers.

Oct 26, 2018

THA 090: Business Coaches Lab: Five Dysfunctions of a CEO

Oct 24, 2018

RR 373: Shop Talk 5 – Retired and Still Helping the Industry

Oct 23, 2018

FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

Oct 22, 2018

RR 372: Edwin Hazzard – Training is the Responsibility of the Technician

Oct 19, 2018

THA 089: Open Four, Five or Six Days a Week. You Decide.

Oct 17, 2018

RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele

Oct 16, 2018

FTR 015: Barry Barrett – Do You Have The Right Customer?

Oct 15, 2018

RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!

Oct 12, 2018

THA 088: Everything I Did Wrong and What I Learned

Oct 10, 2018

RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.

Oct 9, 2018

FTR 014: Bill Nalu wonders – Are You Willing To Be A Messenger For Our Industry?

Oct 8, 2018

RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.

Oct 5, 2018

THA 087: Automotive Career’s Starts in High School and in the Home!

Oct 3, 2018

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The BACK CATALOG - Listed By Most Recent

Google Endorsed: Leveraging Local Service Ads (LSAs) to Differentiate Your Shop [THA 457]

10/31/2025

Feelings Don’t Fix Cars: Action Over Emotion in Shop Leadership [RR 1063]

10/28/2025

Walking the Talk: Why Auto Coaches Are Buying Shops Again [THA 456]

10/24/2025

A Professional Face Lift: Why the Automotive Generalist Model is Broken [RR 1062]

10/21/2025

From Alignment Dilemma to ADAS Center: Say Yes When Everyone Else Says No [THA 455]

10/17/2025

Do We Need A License To Calibrate Vehicles: The Professionalism Gap [RR 1061]

10/14/2025

Auto Repair Business SWOT: Strengths, Weaknesses, Opportunities, and Threats [THA 454]

10/10/2025

Building an Essential Skilled Automotive Career [RR 1060]

10/07/2025

The Karen Cooper Foundation: Bringing Christmas to Shelter Dogs [THA 453]

10/03/2025

AAPEX 2025: The Aftermarket Trade Show Reimagined [RR 1059]

09/30/2025

The Silent Profit Killer: Inconsistent Processes [THA 452]

09/26/2025

2025 Voice of the Technician Survey: Addressing Industry Pain Points [RR 1058]

09/23/2025

Business By The Numbers: Insights Into Auto Shop Benchmarks [THA 451]

09/19/2025

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

09/16/2025

Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

09/12/2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09/09/2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09/05/2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09/02/2025

Ring to Revenue: The Power of the First Hello [THA 448]

08/29/2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08/26/2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08/22/2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08/19/2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08/15/2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08/12/2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08/08/2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08/05/2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08/01/2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07/29/2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07/25/2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07/22/2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07/18/2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07/15/2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07/11/2025

Eating Electric: Fueling Your Body for Longevity [RR 1047]

07/08/2025

Mastering Active Delivery: The Key to Lasting Customer Relationships [THA 440]

07/04/2025

How to Grow Your Shop Without Losing Control [RR 1046]

07/01/2025

Slow Down, Move Over: A Call for Roadside Safety [THA 439]

06/27/2025

Rehearse to Win: The Secret to Service Advisor Confidence [RR 1045]

06/24/2025

Check the Part: Warranty Fraud and Returns [THA 438]

06/20/2025

It’s the Person, Not the Software: Solving Common Shop Management Gaps [RR 1044]

06/17/2025

The Power of Shared Knowledge: Celebrating 10 Years of Podcasting [THA 437]

06/13/2025

Building Businesses and Believing in Better Days [RR 1043]

06/10/2025

Revolutionizing Automotive Training with the NAPA Autotech XcceleratoR [THA 436]

06/06/2025

Selling Your Auto Repair Business: Lessons From An Owner’s Transition [RR 1042]

06/03/2025

How One Toolbox Can Change Everything [THA 435]

05/30/2025

Your Business Playbook: Strategy, Data, and Accountability [RR 1041]

05/27/2025

Friends Tribute to Maylan Newton [CC115]

05/25/2025

Emerging Technology? It’s Been Parked in Your Bay for Years [THA 434]

05/23/2025

A Tale of Two Cities: From Affluent to Rural, Navigating Different Markets [RR 1040]

05/20/2025

Are You Actively Applying Knowledge Or Passively Consuming Information? [THA 433]

05/16/2025