Here are the two most recent episodes

Process Engineering: Six Sigma for Auto Shop Efficiency and Growth [RR 1057]

Sep 16, 2025

In today’s fast paced industry, automation and digital tools like texts, emails, and online bookings make business easier but often leave interactions feeling “people free.” Convenience can come at the cost of real customer relationships, reducing decisions to price alone.

Mike Carrillo, founder of Autoshop Follow-Up, reminds shops that while automation has its place, nothing replaces the power of a phone call. His company helps shops bring back that personal touch, building the know, like, and trust factor every business depends on.

Why phone calls matter:
• Build trust and loyalty by making customers feel valued.
• Prevent lost business by uncovering issues before they turn into bad reviews.
• Gain insights you can’t get from analytics alone.
• Challenge digital norms: 40% of calls get answered, even by younger generations.
• Ensure consistency with dedicated ambassadors who represent your shop’s culture.

Texts are great for generating reviews, but they miss the middle ground where future revenue lies. A thoughtful follow-up call turns transactions back into relationships, because at its core, auto repair is a people business.
remarkableresults.biz/e1056

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Recruiter’s Playbook: Overcoming Ghosting and Hiring Roadblocks [THA 450]

Sep 12, 2025

Ghosting, when candidates or employers suddenly stop communicating, is one of the biggest frustrations in the automotive hiring process. It impacts everyone, from fresh tech school grads to 30-year veterans, and makes filling roles even harder.

For Candidates

Be Honest: Shops value transparency about skills and areas for growth.
Make a Strong Impression: Be punctual, dress appropriately, and communicate delays.
Stay in Touch: Keep recruiters and shops updated, communication builds trust.

For Shop Owners
Move Fast: Top technicians field multiple offers. A quick verbal offer after a strong first interview can secure them.
Be Clear: Write detailed job ads that set expectations and filter unqualified applicants.
Mind Your Reputation: Shop appearance, online reviews, and culture shape candidate perceptions.
Show the Opportunity: Highlight training, career growth, wages, and benefits beyond just pay.
Prepare for Counter Offers: Be ready to show long-term value when candidates get tempted to stay put.

Recruiters like Promotive help both sides by prepping candidates for interviews and matching shops with the right cultural and financial fit.

The bottom line: honesty, communication, and speed are the antidotes to ghosting. Treat the hiring process like a first date, make it the start of a strong, lasting connection.
remarkableresults.biz/a450

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RR 062: Tom Ham of Automotive Management Network

Nov 13, 2015

Tom Ham, with the help of his wife Deb, is the creator and owner of Automotive Management Network an 12,000 plus member website that is the largest information center for vehicle service facility owners and managers. 

Tom got his start in the auto service industry pumping gas in the late 60’s. Tom and Deb operate Auto Centric, an import specialty shop in Grand Rapids. Tom and Deb have five children including two sons and a daughter who served in the Iraq War as U.S. Marines. He writes extensively on industry topics. Tom’s previous episodes HERE.

RR 061: Keith Katz from Quality Service Center

Nov 10, 2015

Keith Katz is owner of Quality Service Center in York, PA for the last seventeen years and an industry veteran of thirty-four years. His 7 bay shop has 6 lifts and supports 3 technicians with one service advisor. He is involved with the NAPA Advisory Board and supports the Bridge of Hope organization that helps…

RR 060: Greg Buckley from Buckley’s Car Care

Nov 6, 2015

Greg Buckley from Buckley Auto Care in Wilmington, DE has been a previous guest and did an entrepreneur interview back in episode 19. A classic … don’t miss it. After hooking up with Greg in Detroit in summer 2015 at NACE/CARS and attended two seminars he was teaching, I knew that we needed to have…

RR 059: Technician Training Best Practices -Roundtable

Nov 3, 2015

Watch the replay or listen to the audio only podcast. Podcast is available on iTunes and Stitcher Radio and of course listen below. Welcome to Episode 60 a rebroadcast of a Face To Face Video Podcast using the BLAB platform for Live Video Conversations. We had a lively discussion on technician training best practices with…

RR 058: Robert Redding from ASA

Oct 30, 2015

Bob Redding, ASA Legislative Representative goes ON-POINT with an eye opening discussion on the 2nd annual Safety Inspection Forum at the Hunter Engineering Center in St. Louis this year on December 2nd, 2015 … Noon till 4PM. ASA is a co-host again this year with ASA Midwest and the Missouri Alliance of Automotive Service Providers. …

RR 057: John Passante discussing the Women’s Board Book on Leadership

Oct 23, 2015

Dr. John Passante is an important contributor in an important, never been done before, industry project that will be introduced at AAPEX 2015. It’s a new book highlighting the success stories of some of today’s leading female aftermarket professionals and it will be unveiled at AAPEX 2015. The book, “A Woman’s Perspective on Leading” is…

RR 056: Multi-Shop Ownership: Opportunities & Challenges

Oct 20, 2015

Jose Bueso is partner in Dynamic Automotive in the Maryland Washing DC area. Along with partners Dwayne Myers and Lee Foreman they’ve have three locations, been a Motor Age top shop in 2014 is involved with the Auto Care Association, Car Care Professional Network. This partnership team was just recognized with a ‘Head Of The…

RR 055: Louis Efron from Telsa

Oct 16, 2015

Louis Efron is this year’s keynote speaker at the AAPEX General Session on Wednesday, November 04, 2015, 8:00 AM – 8:50 AM, in the Palazzo Ballroom at The Venetian. The event is open to all AAPEX and AAIW attendees and there is no fee to attend. Louis Efron, currently at Tesla Motors, is a contributing…

RR 054: Social Media Best Practices

Oct 13, 2015

   Greg Buckley of Buckley Auto Care says it was a thrill working alongside his dad, when he was eight years old, helping with his brother to build the 49 year legacy business. He is a busy man being a member of ASA, an ATI Coach, and is Car Seat Certified and is on the…

RR 053: Danny Sanchez from Autoshop Solutions

Oct 9, 2015

Danny Sanchez is owner and founder, of Autoshop Solutions and grew up spending countless hours working around his dad’s auto repair shop in California, eventually taking over and running the business himself. Autoshop Solutions started in 1998, when Danny founded Auto Web Solutions. The Internet was starting to take off, and Danny took great interest…

Mike Davidson

RR 052: Mike Davidson from Parkway Automotive

Oct 6, 2015

Mike Davidson from Parkway Automotive in Little Rock, Arkansas, been in the industry for 31 years and a business owner for 18. His team includes 6 techs who support eight lifts and seven bays with a shop foreman, two service advisers and an estimator. He’s on track to do $1.7 million this year. Mike is…

RR 051: Bill Hanvey from AASA

Oct 2, 2015

Bill Hanvey is the Sr Vice President of AASA (Automotive Aftermarket Suppliers Association). He has oversight of AASA’s internal operations while leading their marketing and new member initiatives while serving as executive director of the Brake Manufacturers Council and the AASA Marketing Executives Council. His resume is impressive with The Schaeffler Group USA, Dorman, Fleet…

RR 050: Joe Sevart of I70 Auto Service

Sep 29, 2015

A special thanks to Joe Sevart, in celebrating a milestone, as the 50th podcast guest! Joe Sevart from I70 Auto Service in Kansas City, MO, received a very high honor from NAPA in 2014 as their NAPA/ASE Technician of the Year. Please watch this special video done as a tribute to Joe: http://i70autoservice.com/joes-award/ He’s a…

RR 049: Bob Greenwood from AAEC

Sep 25, 2015

Bob Greenwood, AAM is President and CEO of Automotive Aftermarket E-Learning Centre Ltd.  AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Bob has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting with…

Jeff Matt

RR 048: Jeff Matt from Victory Auto Service

Sep 22, 2015

Meet Jeff Matt owner and founder of Victory Auto Service & Glass, a family-owned, award-winning auto repair and auto glass business with six locations in Minnesota and Florida, is known for its honest, dependable service. Before opening Victory Auto in 1997, Jeff worked as an automotive technician and dreamed of opening a shop where the customer always felt…

Trish Serratore

RR 047: Trish Serratore SR Vice President of ASE

Sep 18, 2015

Trish Serratore is the Senior Vice President of ASE along with being President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES). She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide…

RR 046 Greg Skolnik from Motor Works

Sep 15, 2015

Greg Skolnik from Motor Works in Rockville, MD is a 40 year industry veteran and a  shop owner for 37 years. Greg has a 3,000 SQ FT facility with 6 bay/lifts plus an alignment bay. The shop team is made up of  2 techs, one apprentice, one service adviser, one ops manager and a shuttle…

Kim Walker

RR 045: Kim Walker from 5 Stones Media

Sep 11, 2015

Kim Walker from 5 Stones Media is a social media expert, but before she became involved with Five Stones Media she was a school counselor and a teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his…

Rick Bilger

RR 044: Rick Bilger from Advanced Auto Pros

Sep 7, 2015

Rick Bilger a 40 year service professional owns Advanced Auto Pros in Greely, CO.  His Grandfather and Dad were mechanics/technicians and Rick practices his craft in a 10 bay facility with 4 techs, and two service advisors. Rick, a pilot, offers some very interesting and unique strategies in this episode. Much to learn from this episode.…

Trish Serratore

RR 043: Trish Serratore President NATEF & AYES

Sep 4, 2015

Trish Serratore is the President of the National Automotive Technicians Education foundation (NATEF) and the Automotive Youth Educational Systems (AYES) as well as Senior Vice President at ASE. She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide…

Dave Toole

RR 042: Dave Toole from Tooles’ Garage

Sep 1, 2015

Dave Toole, owner of Toole’s Garage in San Carlos, CA has a family affair, with Dave’s entire family working in the business. A great discussion on family and a few challenges as every family business knows. However he knows his role; as the glue of the organization. He keeps it going and all together. Dave…

Jim Murphy

RR 041: Jim Murphy from Elite Worldwide

Aug 28, 2015

Jim Murphy prefers to use only one word when describing himself: coach, “That’s all I am, and honestly, that’s all I want to be,” he says. In nearly every position Murphy has held throughout his 30-plus-year career in the repair industry, his work has revolved around shop improvement. After graduating from Oregon State University, Murphy…

Roger Lanctot

RR 040: Roger Lanctot from Strategy Analytics

Aug 20, 2015

Roger Lanctot, Associate Director Global Automotive Practice from Strategy Analytics, Inc., a global research and consulting firm that provides insights and strategic business solutions to companies operating at the convergence of information, communications and entertainment technologies. Roger Lanctot has a powerful voice in the definition of future trends in automotive safety, powertrain, and infotainment systems.…

Bill Nalu

RR 039: Bill Nalu from Interstate Auto Care

Aug 18, 2015

Bill Nalu form Interstate Auto Care in Madison Heights, MI has a very interesting story … he tells it well so I won’t spoil much of it. He has 30 years in the business to include some time as a Shell dealer. He and his brother are partners in the business. Let me say that…

Kathleen Schmatz

RR 038: Kathleen Schmatz from the Auto Care Association

Aug 14, 2015

Kathleen Schmatz, President and CEO of the Auto Care Association shares her views and thoughts on the industry and the association she has led for the last 11 years. Before becoming President and CEO Kathleen served as executive vice president. She joined the Auto Care Association after 30 years with Babcox, a leader in aftermarket…

Bill Moss

RR 037: Bill Moss from EuroService Automotive

Aug 11, 2015

Bill Moss, Owner and Certified Master technician of EuroService Automotive in Warrenton, VA.  Bill has been fixing cars since before he was old enough to drive them. Such a strong desire to be around cars led to his first job at an Arlington service station when he was 16 years old. While home from college,…

RR 036: Peter Meier from Motor Age

Aug 7, 2015

Pete Meier the Director of Training for the UBM Advanstar Automotive Group of publications goes ON-POINT here in episode 36. I’m sure you’ve read Pete in either Motor Age, ABRN, Aftermarket Business World or Dealer News. His primary goal is to bring working technicians the information they need to succeed. Pete is an ASE certified…

Jerry Kezhaya

RR 035: Jerry Kezhaya from The Auto Shop

Aug 3, 2015

Jerry Kezhaya from The Auto Shop in Plano Texas has been in business since 1981. Plano is a northern suburb of Dallas with a population on 280,000. According to Jerry it is the top growing county in the US.  His shop is large 35,000 sq ft. He has 21 lifts and has two flats per…

RR 034: NACE-CARS 2015

Jul 30, 2015

Enjoy a narrative from Carm Capriotto as he recounts the four days spent in Detroit at the NACE/CARS 2015 Expo and Conference in July 2015. Listen to his observations and actual quotes from speakers along with specific ‘hot’ subjects having an impact on the aftermarket right now! Get out your pen and paper and get…

RR 033: Donny Seyfer from Seyfer Automotive

Jul 27, 2015

Co-Owner of Seyfer Automotive, in Wheat Ridge, CO. Donny Seyfer, a 3rd generation owner, has over 30 years of automotive experience as a technician, manager and service consultant. His Dad started in 1961 and his grandfather was building race cars before that. Seyfer Automotive provides general repair, and maintenance with a special focus on diagnostic…

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