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Exclusively Selected NAPA Store Manager Episodes

The More You Know About the Strengths, Opportunities, and Challenges of the Automotive Service Professional, the More You Can Provide the Tools to Improve Their Success and Profitability

Podcast host Carm Capriotto, the pioneer of aftermarket podcasts, is connecting industry professionals willing to share their wisdom so we all rise to new levels of success.

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Are You Stuck? Fall in Love with Your Business Again – Mike Searls [RR 808]

Learn to Lead: Empower Your People [THA 307]

Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]

Millennials Are Becoming Your Most Important Employee and Customer – Kent Bullard [RR 804]

Service Advisor Overload [THA 305]

Finding Technicians Part 1- Chris Lawson [RR 803]

Public Perception of Automotive Careers – Bill Thompson [RR 801]

Are You Thinking With Your Customer’s Wallet In Mind? Jaron Kleber [RR 799]

Behind the Scenes: Hudson Family Trifecta Awards [RR 797]

Dave Ramsey Financial Program [THA 300]

Google Reviews: New Value From the Words Used [RR 793]

Helping the Community Deter Converter Theft [AW 115]

Processes: The Pulse of Your Business – Randy O’Connor [RR 763]

Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762]

Are You Selling Customer Experience or Price? [THA 284]

The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761]

How To Build Relationships with Students and Schools [RR 760]

The Extreme Value of a ‘SWOT’ for your Business [THA 283]

Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758]

Do You Have a Customer Avatar? – Daniel Griffith [RR 756]

Is Your Bathroom Like the Ritz Carlton? [THA 281]

ABC Technician: What Does It Mean? [THA 280]

Survey Says [RR 753]

Technician Mentoring [THA 279]

Motorist Assurance Program (MAP) [RR 751]

The Many Roles Of The Shop Owner – Dr. Dave Weiman [RR 749]

The Lowest Price Shop Is Not Your Competitor – Reggie Stewart [RR 748]

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