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RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?

07/09/2019
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THA 125: Client Loyalty Programs – Do They Work?

06/27/2019
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RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

05/07/2019
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RR 420: Kim Walker – Building a StoryBrand

04/05/2019
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RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs

04/02/2019
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RR 407: Dennis Montalbano: He Survived a Heart Attack and Stroke and so Did His Business!

02/19/2019
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THA 105: Catering to the Millennial Customer

02/06/2019
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THA 103: Turn Price Shopping Callers Into Customers.

01/23/2019
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THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket

01/02/2019
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RR 392: Shop Talk 7 – The Leading Ladies

12/28/2018
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RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.

10/09/2018
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THA 085: 21 Tips to Gain an Edge over the Competition – Part 3!

09/19/2018
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RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.

08/03/2018
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THA 073: Your Turning Point: The PIVOT(s) That Improved Your Business

06/27/2018
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THA 067: Your Ideal Customer Part 2 – Training Your Team To Embrace Your Avatar

05/16/2018
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RR 317: Mark Colaw from CarFest and Seymour’s Garage

04/10/2018
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THA 056: Your Ideal Customer – Defining Your Avatar

02/28/2018
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THA 054: Stay Up on Social Media – Facebook Changes and your Marketing Efforts 2018

02/14/2018
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RR 266: Patrick McHugh from Bimmer Rescue, Richmond, VA

10/13/2017
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THA 032: Aftermarket Brakes For Breasts Program – Can One Repair Shop Make a Difference in the Fight Against Breast Cancer? You Bet!!

09/12/2017
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RR 250: Dave Hobbs – Lead Technical Trainer- Delphi

08/18/2017
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THA 017: What Happens When The Phone Rings

07/16/2017
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THA 001: How to Improve Customer Loyalty

06/12/2017
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RR 213: Wayne Colonna from ATSG

04/18/2017
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RR 202: Bogi Lateiner and the Chevy Montage All Female Build

03/10/2017
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