Posts by Carm Capriotto, AAP
Preventing Apathy in Your Business
Apathy is a common problem in businesses because it leads to low productivity and low customer satisfaction. This can be addressed by making sure that employees are satisfied with their work environment. It’s important to make sure that they are treated well and have the opportunity for growth. A recent Town Hall Academy forum tackled…
Start Monday Positive and Celebrate Friday [RR 711]
Start Monday Positive and Celebrate Friday [RR 711]
Get an inside look at Andy Bizub’s team culture in his Chicago business, including an emotional story about an accident his top technician suffered and how everyone rallied around him. Andy is passionate about pricing and what it takes to run a successful business and paying his employees accordingly. We also had a refreshing talk about Zero Gravity.
remarkableresults.biz/e711
Seven Strategies to Retain Great Employees
Employee retention is challenging for many organizations. Organizations want to keep the best employees, but it can be difficult for them to do so. There are many strategies a shop owner can employ to retain their best employees and keep them happy and engaged. The adage says, ‘Take Care of your People, and They Will…
Satellite Location and Shop Tour with Tom Grady [AW 088]
Satellite Location and Shop Tour with Tom Grady [AW 088]
Guest host and shop tour with Tom Grady, Redhawk Auto Service, Temecula, CA. Tom discusses his satellite location that is ½ mile away from his first location. Find out how he found it and why he decided to open a satellite location.
remarkableresults.biz/aw088
Mobile Diagnostics and 3D Printing [RR 710]
Mobile Diagnostics and 3D Printing [RR 710]
Mobile diagnostics is a growing segment of our industry. I sat with Brandon Dills at ASTE. We talked about his mobile diagnostic company, his investment, training, ADAS, and even using a 3D printer. Brandon also shares his plans for the future.
remarkableresults.biz/e710
Preventing Employee Apathy [THA 258]
Preventing Employee Apathy [THA 258]
How do you prevent apathy in your business? We know hiring is a crucial component in setting your culture the right way, but culture isn’t a set it and forget it concept. In this episode, learn some important tactics my panel uses in their businesses to keep a pulse on their people.
remarkableresults.biz/a258
Women of the Year Awards 2021 [RR 709]
Women of the Year Awards 2021 [RR 709]
I had the honor last year to sit down with the Women in AutoCare Women of the Year recipients at AAPEX 2021. The electric energy between these women is hard to miss. The push for more women in our industry is never over. We need to continue to support women in leadership roles, encourage the younger generation to join and get involved in mentorship.
remarkableresults.biz/e709
CarmCast Power Panel [CC 102]
CarmCast Power Panel [CC 102]
This CarmCast featured an anything goes format, a ‘Power Panel.’ No question Bryan Kelley and Greg Buckley would make for a great power panel. What better way to start off 2022 than some comprehensive discussions marking trends like Multi Shop Ownership. We hit some great wisdom on developing Trust, Delegation, EVs, Work-Life Balance, and more. No doubt you’ll pick up a gem or two to help make your 2022 a banner year for you. Let me ask you … how do you recharge? Well, I asked my panel. Compare your rechargeability to theirs. Thanks for listening to the podcast where ‘Your Learning Curve Never Sounded So good!’
remarkableresults.biz/cc102
What Is Your Word Of The Year? [AW 087]
Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]
Talking Tech: SVI, ADAS, Perception Systems, and Ethernet with Joe Register [RR 708]
Consider this episode a blitz round table with Joe Register, Vice-President Emerging Technologies at the AutoCare Association, we are discussing, emerging technology, ADAS, electrification, the Right to Repair Act and more. Vehicles have never been more connected and complicated than now and it’s critical to pause and learn about the intricacies involved.
remarkableresults.biz/e708
Why We Are Better Than The Car Dealerships [THA 257]
Why We Are Better Than The Car Dealerships [THA 257]
It’s time to shift your perspective from “we are the alternative to the dealerships” to “the dealerships are the alternative to us.” Are we making enough buzz about the benefits of independent repair shops? My panel shares their perspective and offers real testimonials from customers on their experience at the dealerships.
remarkableresults.biz/a257
Are You Sharing Your Financial Statements?
A business is often more successful when owners are open and honest about their finances. Many of our industry’s business coaches guide shop owners to get their financial statements in order, then show and teach financial responsibilities to every team member. Show them the numbers. Here are five reasons you want to share your financial…
ASE ADAS Certification and Other Important News [RR 707]
ASE ADAS Certification and Other Important News [RR 707]
If you’re not actively involved in ASE certifications or the ASE education foundation, you are missing a huge opportunity. There are so many resources at your fingertips to improve your business, get involved in education, become certified, or stay certified with ASE. Stop making excuses in this new year, become proactive and start taking action.
remarkableresults.biz/e707
Creating Powerful Moments [AW 086]
What Type of Training Works for You? [RR 706]
What Type of Training Works for You? [RR 706]
Training, training, training. We can’t talk enough about the importance of training and how it’s changed due to COVID-19 along with smarter trends on virtual. How has free virtual training impacted the industry? What are the pros and cons to live training and virtual training? What can we do to encourage more people to get training? And another thought …. What is your commitment to training in the new year?
remarkableresults.biz/e706
Recovering From a Wrong Service Advisor Hire [THA 256]
Recovering From a Wrong Service Advisor Hire [THA 256]
As an owner, it can be easy to want something to work out so much, you become blind to certain red flags. You also worry about the production of your business if you let someone go. What should you do? My panel shares their experience with a wrong service advisor hire and how they recovered.
remarkableresults.biz/a256
6 Excuses Why Shops Have Not Embraced an Apprentice Program
Agree or not with these reasons why only a small percentage of shops have not implemented an apprentice program. You may find one of your favorite excuses below. If you’ve looked for a technician in the last few years you are investing time (money) hunting every day. If building your future bench was the smartest…
Training Workshops: Develop Your Culture and Leadership [RR 705]
Training Workshops: Develop Your Culture and Leadership [RR 705]
How do you elevate your business to the next level? It can seem like an uphill battle. Why does improving yourself and your business seem overwhelming to most people? Where do you even start? It all starts with one step at a time. Here is a great interview about UpShift Powered by Ask Patty and provides training on culture, leadership skills, and diversity inclusion (including women) among so much more. Consider it your own personal board of directors for your business. With Jody Devere and Donna Wagner.
remarkableresults.biz/e705
Why We Remodeled [AW 085]
How to Pass a Wage and Hour Audit from DOL [RR 704]
How to Pass a Wage and Hour Audit from DOL [RR 704]
When was the last time you thought about your business being audited? The proverbial ‘Hi I’m from the government and I’m here to help!’ type of audit. Well, they are very real and we hear of stories and fines that get levied because we are not paying attention to specifically wage and hour laws. If you thought about it more often, you would be taking all the precautions to avoid penalties and fines. This episode is all about an audit and how to play by the rules. Don’t wait until the department of labor calls, take action to ensure your business is conforming to the law.
remarkableresults.biz/e704
VP of Fun
Building a strong belonging culture in any business requires a sense of purpose that all believe in. It is also about environment, leadership, values, and goals to name a few. In the scope of environment, is your place a fun place to work? I’m reading the book The Great Game of Business by Jack Stack.…
Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
Culture Makes Great Customers, Keeps Great People, and Attracts Superstars [THA 255]
Culture is a common buzzword in our world. But did you know every organization has organic culture no matter what? If you’re not consistently developing and working on your culture, it will churn on its own and slip from your fingertips. What’s the cultural vibe in your business?
remarkableresults.biz/a255
The Four Pillars of Marketing – Tony Mercury [RR 703]
29 Year Old Daughter Takes Ownership – Remodeled and Has Coach [AW 084]
Three Managers You Need In Your Business- George Zeeks [RR 702]
Three Managers You Need In Your Business [RR 702]
Can owners buy freedom? The short answer is no, they have to grow it with their people. Are you grooming specific employees in managerial roles? Or do you give them a title and assume they can go on autopilot? George Zeeks discusses the three different managers you need in your business as it grows. Find out if you have these roles filled or you need to start.
remarkableresults.biz/e702