Don’t Base Your Success On Probability – Ken Zanders [RR 822]
“There are many roads you can follow, but there may only be one road that leads to the right way.” Industry trainer Ken Zanders opens this episode with a story about ‘When Harry Met Ken,” a spoof on the movie “When Harry Met Sally.” Ken describes his technician friend, Harry, who is always looking for a quick fix without gathering the full information. Too often when facing a diagnostic problem or challenge in the shop, we jump to the quick fix to speed through the day. How do we apply ‘slow down to speed up’ in our daily lives?
remarkableresults.biz/e822
Core Values: Know Them, Live Them [THA 314]
How do you stop having a job and start having a business? It all begins with the foundation of core values. Don’t ‘thesaurus’ your way to writing them down once on a piece of paper. Your core values are the essence of who you are and what you stand for. And guess what? Your company’s core values involve your entire team too.
remarkableresults.biz/a314
Building Better Team Members by Building Better People – Matt Lachowitzer [RR 821]
How has Matt Lachowitzer been able to expand his multi store business while maintaining the culture within it? How did his team support each other through the sudden passing of a key manager? It all starts with building better people. So how do you do that? How do you find those unicorns that want to grow with your company and lead better lives themselves?
remarkableresults.biz/e821
Right to Repair Momentum – Rob Merwin [AW 143]
How to Give Critical Feedback – Dr. David Weiman [RR 820]
There’s an art to giving and receiving critical feedback properly. Join Dr. David Weiman as he dives into the psychological background of what happens when people feel criticized. He also explains common mistakes and practical tools to apply for an effective and efficient conversation.
remarkableresults.biz/e820
Learning How To Grow: Ready for Shop #2 – Nichole Bennecoff [RR 819]
Benefits of Toastmasters – Craig O’Neill [AW 142]
On Record with Craig O’Neill. Craig discusses the benefits of joining Toastmasters. Toastmasters is a nonprofit educational organization that teaches public speaking and leadership skills through a worldwide network of clubs. Through Toastmasters you’ll listen better, communicate more effectively, and lead teams and conduct meetings with confidence.
remarkableresults.biz/aw142
Being Married to a Shop Owner: Spouse Perspective [RR 818]
What is it like being married to a shop owner and having your own career outside of the automotive industry? Recorded Live at the Transformers Summit, we are with Joe Bennecoff, husband of shop owner Nichole Bennecoffe, and Jennifer McHugh, wife of shop owner Patrick McHugh. It’s time to hear from the spouse’s perspective.
remarkableresults.biz/e818
Service Advisor Overload: Part 2 [THA 312]
We are on Part 2 of our Service Advisor Overload discussion because we couldn’t fit it all into 1 episode! Did you know most shops are missing $300-500k in gross profit dollars because their service advisor doesn’t have the time to tap into those dollars? You must build a wall of support around your service advisor.
remarkableresults.biz/a312
Profit Does Not Equal Cash in the Bank – Hunt Demarest [RR 817]
Recorded Live at the Transformers Summit with Aftermarket Radio Network host, Hunt Demarest, CPA at Paar Mellis and Associates and host of the Business by the Numbers Podcast. Hunt’s firm specializes in automotive repair clients and he gives us an inside scoop on common new client questions and concerns as well as some behind the scenes about his podcast!
remarkableresults.biz/e817
Extended Car Warranties – Greg Buckley [AW 141]
Finding Technicians Part 2 – Chris Lawson [RR 816]
Advice For New Shop Owners [THA 311]
If you’re thinking about transitioning from employee to shop owner, this episode is for you. Instead of guessing your way through the transition, let the Aftermarket Radio Network be your free library of industry peers across the country help you get started the right way.
remarkableresults.biz/a311
Ask Ortho – Eric Turkington and Kim Conti [RR 815]
Let’s talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask ‘Hey Ortho’ to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of Growth, and Kim Conti, Vice President of Product, as they discuss Ortho, the next high tech tool for the automotive industry.
remarkableresults.biz/e815
Used Car Market – Lauren Fix [AW 140]
Uncovering the Unconscious Incompetent – Chris Chesney [RR 814]
Recorded Live at the 2022 Transformers Summit with Chris Chesney, Training and Organizational Development at Repairify. Chris takes the common phrase, “I don’t know what I don’t know,” and flips it to “I don’t know THAT I don’t know.” With today’s technology expanding the way it is, there is too much information to memorize and know every piece of knowledge when it comes to car repair. How can we change the way technicians learn? How can we prove their understanding besides a certificate or course completion?
remarkableresults.biz/e814
Forget the Past: Focus on the Future [THA 310]
“Forget the Past: Focus on the Future”…sometimes easier said than done. The past is familiar and comfortable. We can also get hung up on our past mistakes, which hinders us from moving forward. Listen to 3 shop owners share their perspectives on the past and the future of the automotive industry.
remarkableresults.biz/a310
A Hospitality Mindset Delivers Exceptional Customer Service – Steve DiGioia [RR 813]
With over 20 years in the hospitality industry, author and trainer Steve DiGioia shares some real world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers desire. Steve has a detailed 57 individual steps for dinner service, what are your steps for customer service?
remarkableresults.biz/e813