Next Best Improvement: Lean [THA 266]
How do you calculate the common phrase “work smarter, not harder?” This episode is all about getting lean in your shop. Are you tracking the steps it takes to do something simple like an oil change? Are your parts and supplies not only organized but purposefully placed in areas for efficiency? My panel discusses simple ways to get started with Lean Six Sigma. 1 simple change can save you time and money.
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Listen and view episode notesCan the Independent Aftermarket And OE Work Together? [RR 725]
I have a question for you, are the OEMs really after the service and repair market? Or do they need us as much as we need them? Can we work together, and will that give us access to important information? Rob Merwin joins me, the publisher at Aftermarket Matters, and brings his intel on the Right to Repair Act and topics he reports on. He has big dreams of everyone working together.
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Listen and view episode notesOut with the Old, in with the New [AW 095]
Guest hosts and shop tour with Rich and Linda Brauer, 59 Auto Repair, Plainfield, IL. They’ve been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying “that is the way we’ve always done it.”
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Listen and view episode notesHusband and Wife Accountability Partners [RR 724]
Darrin and Ginger Barney are a powerhouse husband and wife team both at home and in their business. It’s not always smooth sailing when you work with your spouse. Many of you know that. Find out how they make it work and their advice to spouses considering working together.
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Listen and view episode notesCoaches Lab: Turn Around a Struggling Shop [THA 265]
Asking for help and admitting you need help is often the last thing struggling business owners want to do. They also might not know who or how to ask. My panel of coaches has experience in the shop business and has a huge tenure as successful aftermarket business coaches. They’ve seen a lot and have helped many find unrivaled business success and a path to financial freedom.
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Listen and view episode notes1 Shop, 3 Apprentices [RR 723]
For anyone who doesn’t have a working apprentice in your shop, this is your wake-up call. Roy Foster from Foster’s Automotive currently has three apprentices and you’ll get a chance to hear from all three. Two are his sons and Yes they are going through an apprentice program. What about your son or daughter. Their excitement and motivation for this industry is hard to miss.
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Listen and view episode notesPower Panel: To Your Health [CC 105]
I’m bringing my power panel back for an important and often overlooked topic, getting healthy. Do you exercise if so what kind of exercise are you getting? My panel explains what they do. How long does it take to get results? How does stress affect our health? How do you curb cravings? My panel shares their routines and challenges. Don’t wait until there’s a health scare to change, lead a healthier life.
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Listen and view episode notesReady, Set, Grow! with Phil Carpenter [AW 094]
Guest host and shop tour with Phil Carpenter, Urban Auto Care and Avalon Motor Sports, Denver, CO, discusses scaling your business the right way. Learn from Phil’s experience with 5 locations and over 30 employees.
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Listen and view episode notesHow Much Does It Cost You To Open Your Doors? [RR 722]
We know transparency with our people is important, but what does ‘sharing your numbers’ really mean? Are you explaining the backstory behind those numbers and how it affects the business, and most importantly, your employees? My guest Tim Shaffer simplifies the numbers side of the business and areas in your point of sale system that you might be overlooking.
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Listen and view episode notesIt’s Time to Revamp Our Industry Training [THA 264]
This episode continues the previous discussion about learning environments and breaking the mold for both teachers and students. My group wants to revamp training (the lectures and presentation style) with smaller focus groups, that will allow the attendees to understand theories and concepts and have them apply them within a study group. This episode will push your think on the transfer of knowledge and maybe it’s time to break the mold on training.
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Listen and view episode notesAre You Dreaming Big Enough? [RR 721]
Are you dreaming big enough for yourself and your business? Imagine what next year could look like if you take action today. Don’t let past failures cloud your vision and passion. My guest Bryan Gossel shares his humble beginnings going through bankruptcy with his first business, to his successful 3 store operation today. Listen closely to his journey and story.
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Listen and view episode notesIndependents Meet Monthly: Bonus- Meet Tom’s Intern [AW 093]
Guest Host and shop tour with Tom Sciortino, Total Automotive, Buffalo, NY discusses a once a month meeting with local independent automotive shops and vendors. Bonus: meet his intern Jaye Mack from the Big Picture Program.
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Listen and view episode notesPracticing Automotive with Heipp, Fanslow and Manna [RR 720]
There’s nothing like hitting the record button and letting Bob Heipp, Matt Fanslow and Scot Mana have a wide open discussion about the automotive industry. What does it take to really fix cars? Are we doing a good job explaining it to our customers? How do other industries compare to ours? Should we really be using the term ‘diagnosing’ when what we are doing is performing tests and analyzing? My panel continues to advance the aftermarket, with great talk that will make you think.
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Listen and view episode notesThe Leap From Employment to Ownership [THA 263]
100% of business owners leave their business, either by design or due to unfortunate circumstances. The dialogue between the owner and potential successor needs to happen as soon as possible. But how do you start that conversation as an employee? In this episode, we role-play that discussion with Bob Ward, financial advisor and consultant from Wardden LLC. We also hear from James Maurer, a former service advisor and now an owner in transition, and Craig Tice, a 20-year technician looking to become a business owner. Let this episode be your blueprint to get the ball rolling.
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Listen and view episode notesBusiness Coach: Finding the Right One at the Right Time [AW 092]
Guest Host and shop tour with Mark and Summer Guerrero. They also discuss their need to have a business coach and the impact it made on their business. Mark says he should have listened more.
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Listen and view episode notesASE Board Chairman Brad Pellman [RR 718]
ASE has made a commitment to its certifications and continues to push forward with its own app to make recertifications a learning opportunity. Not only do certifications benefit the technician and business owner, but it is also a tool to educate customers. It’s time to promote your business and employees and show your professionalism in the industry as ASE celebrates its 50th year.
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Listen and view episode notesFinancial Help For Your Team [THA 262]
Where did you learn about finances? Did you learn it from your parents? Finances are one of the most important elements in our lives, yet most of us never really understand it or discuss it with our spouses or employees. Listen to 3 shop owners that make finances a part of the conversation in their business and for their people.
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Listen and view episode notesDon’t Let COVID Be an Excuse – Rachel Spencer [AW 091]
Guest Host and shop tour with Rachel Spencer, Spencer’s Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face.
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Listen and view episode notesEV Charging Station: What You Need to Know [THA 261]
Going against a tide is never easy, but if you don’t start, you will be left behind. Ever thought of an EV charging station at your shop? There are a bunch of things to consider. Listen firsthand from shop owners that have an EV charging station at their locations. Find out why they did it, especially knowing it wouldn’t be a revenue builder today. Gain insight and knowledge to keep you current on EV charging station considerations.
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Listen and view episode notesRemodeled Legacy Texaco Station [AW 090]
Guest host and shop tour with Dustin Brown, Brown’s Automotive Experts, 3 locations, Albuquerque, NM. Find out how Dustin remodeled and modernized a former Texaco Station.
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Listen and view episode notes1 Out of 4 Employees Are Considering Quitting, What Are You Doing About It? – Dave Luehr [RR 714]
Did you know over 4.5 million people quit their jobs in November 2021? There isn’t a shortage of workers, there is a shortage of great places to work. How does your business rank? Are you measuring your employee’s performance and sharing it with them? If you’ve kept the same business model throughout the decades, this is your sign to start elevating your business.
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Listen and view episode notesLean Six Sigma and Shop Tour with Karim Morsli [AW 089]
Guest host and shop tour with Karim Morsli, Winkler Automotive Service Center, Gaithersburg, MD. Karim explains ‘Lean Six Sigma’ and creating the right environment for lean production. Stop wasting time and start being efficient.
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Listen and view episode notesWhat Is The Best Thing You Can Do As An Owner? Leave! [RR 712]
Another episode recorded at AAPEX 2021. In this episode, you’ll hear from three different perspectives, a hands-off visionary owner, his partner and director of operations, and a 26 year old service director that started as a technician. Find out how these three successful businessmen work cohesively together while continuing to look toward the future. You’ll be inspired.
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Listen and view episode notesFather Daughter Teams [THA 259]
If you’re lucky enough to work with family, you know how special it is to have their support and passion. But inserting a family member into a business takes work to maintain a healthy culture. In this episode, you’ll hear from the perspective of two father-daughter teams and how they successfully made the transition.
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Listen and view episode notesStart Monday Positive and Celebrate Friday [RR 711]
Start Monday Positive and Celebrate Friday [RR 711]
Get an inside look at Andy Bizub’s team culture in his Chicago business, including an emotional story about an accident his top technician suffered and how everyone rallied around him. Andy is passionate about pricing and what it takes to run a successful business and paying his employees accordingly. We also had a refreshing talk about Zero Gravity.
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Listen and view episode notes